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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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I am so glad that I found website! My mats turned out beautiful!
The reason I only gave 4 stars instead of 5 is that I thought I had ordered and paid for a two-sided reflective metal sign and what I received was printed on only one side. I have emailed BB to check on this because I couldn't figure out how to look back at my actual order placed to see what it indicated: whether one or two-sided.
Template quite easy to use and customer rep able to answer my questions easily. I also didn't have to wait long to be able to talk with someone.
Produtos com uma qualidade incortonaves que podem mundarem alguma pessoas acreditem, nisso que juntos faremos o possível.
Affordable option and delivered in time for my event
Super easy and affordable, saved me when I needed a last-minute order!
Easy to upload artwork. I was offered a coupon, but when I signed in with my new account (which was required), the coupon was removed. Tried chatting with a rep and they offered me a less valuable coupon. Definitely was a frustrating 1st time experience with ordering.
When I received the 40"x72" signs, two of the corners were bent from shipping; one of the two was easily noticeable.I wish they would have done a better job protecting an aluminum product.
Easy to upload artwork. I was offered a coupon, but when I signed in with my new account (which was required), the coupon was removed. Tried chatting with a rep and they offered me a less valuable coupon. Definately was a frustrating 1st time experience.
The communication was brutal. I hired a designer and I would call every day and they told me I would have my design by end of day and never did. I finally ended up designing it myself and ordering it. They didn't give me a credit for not using their designer. I will say though I was incredibly impressed with the actual product (a large banner). It came on time and the quality was incredible. The pictures were clear and we got many comments on it at our first event. I would order from them again but only for things I've designed myself.
Hi Michelle, thank you for your time and feedback. We are sorry for the hassle that this may have caused. We understand that you have been through a lot of back and forth with the design. We want to make sure that you will never face this issue again and serious feedback had been given to our concern team for this. Kindly accept our sincere apologies and give us a chance to improvise our process by placing the next order with us whenever you wish to. As we believe there is always a room for improvement.
We're here to help you with any problems or questions you may have. The quickest way to reach us is typically by chatting with us directly from our website. You may also reply to this email.
So far it's been easy to communicate. Just placed my first order so we will see.
This is just a re-order, it was supposed to be a breeze. But there is no re-order option on the page.
Hi Rosalie, we regret the inconvenience caused. We do provide the option to reorder, however, it is available for 6 months from the order date. We have provided a timeframe of 6 months as we do not have the artwork with us more than that. We hope this clarifies. We're here to help you with any problems or questions you may have. The quickest way to reach us is typically by chatting with us directly from our website. You may also reply to this email; we aim to respond to every email within 6 hours.
You need a way to set up tax exemption for the first order.
They made it very hard to make a tax exempt order. We are a government agency. They asked for things that no one ever asked before.
The rest of the experience was great The product came in as promised, was correctly produced and was good quality.
Poster was just as I envisioned it and a very easy process.
So far it has been very easy to order through you. The table skirts arrived in a timely manner and looked great. We will be ordering additional items from you
This was our first time using Banner Buzz and the process was simple and easy. Looking forward to partnering with them again.
Thank you for your feedback! We appreciate your comment about the simplicity of our product or service. We strive to make things straightforward and user-friendly for our customers. If you have any suggestions on how we can further enhance our offerings, please feel free to share them. We value your input and are always looking for ways to improve.
I'll
Wait and see how the rest of the process goes before I write my review.
Ordering was a nightmare but finally got the finished product and it's beautiful
Hi Bonnie, thank you for acknowledging to us. Kindly rest assured that we always deliver products as per our customers requirement for that we have made sure that our process is simple and easily doable. If there are any issues in between your order process, you can contact our customer support which is available 24 x 7. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!
Never received the product, paid for it never got a refund. Wouldn't send the proof to the correct email horrible service
The sight was user friendly would like to know how the designer is going to get approval for artwork
Once I realized it would be easier for me to create my own design then simply upload, the process was very simple and ease.
Easy peasy so easy and price was great. Arrived ahead of date scheduled for delivery
Site is easy to use, but orders do not ship when they say they will and they made no effort to expedite it based on the date needed by or the fact that I paid extra for next day shipping. They also showed that half my order had shipped but no update on the rest of the order, when I called to check I found out none of my order had shipped.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dale, We regret the inconvenience that has been caused to you. Every product goes through a quality check before it leaves our hands to make sure you get the appropriate one, however, we are sorry to hear that you are not satisfied with packaging. We provide secure packaging to avoid any damage and it is very unfortunate that you have faced such issue. We value your feedback so we have given it to the relevant team in order to ensure a better experience moving forward. We appreciate you taking the time to get in touch with us and we will really appreciate if you could reply to the email that has been sent, as our team will help you with the best possible resolution. You can use our phone and chat feature 24x7 to connect with our customer support representatives. We look forward for your response. We value your time and effort contacting us.