On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Never received the product, paid for it never got a refund. Wouldn't send the proof to the correct email horrible service
The sight was user friendly would like to know how the designer is going to get approval for artwork
Once I realized it would be easier for me to create my own design then simply upload, the process was very simple and ease.
Easy peasy so easy and price was great. Arrived ahead of date scheduled for delivery
Site is easy to use, but orders do not ship when they say they will and they made no effort to expedite it based on the date needed by or the fact that I paid extra for next day shipping. They also showed that half my order had shipped but no update on the rest of the order, when I called to check I found out none of my order had shipped.
Your agents were very helpful. Thank you. I had an over all good experience.
My experience with BannerBuzz was not pleasant. It is nearly impossible to speak to a representative. You will wait on hold for 30+ minutes just to have the phone system cut you off because they have too many people in the queue. The email will also bounce back. They don't seem to be a legit company at all.
The banner I ordered was incorrect. They actually removed portions of the art work and added kidish looking icons to the banner instead. When I chatted in they could not help me and sent my request to the 'concern team' which they said would taken 1-3 days to hear back from.
The error was so clear that it should have been resolved right there an then.
Do not waste your time and money on this business. I will not order from them again!
I never got my banner. I got one phone call that I thought was Spam and so I did not return it. I should have received an email letting me know the status of my banner. I did not receive an email..
It was OK. I was able to change my png image to an AI image using an online image vectorizer. It would have been helpful to be told that that was possible choosing from https://videoconverter.wondershare.com/convert/vector-converter-alternative.html They give you a choice of 10 different ones with pros and cons of each.
Great experience from beginning to end. The design crew was very helpful and prompt and their responses. Good value great product.
Easy to find, setup, design and order.
Very easy to design and use the flag and program. The group really like the look and will be ordering more in the future.
The product quality delivered is great as well as the delivery as scheduled
He replied quickly and solved my problem in 5 minutes! He would've solved it in 3 minutes if only I replied faster. So happy today with your service!
Web site difficult to navigate. Too busy and too many flashing ads. Chat assistant continuous pop ups are distracting. Design features don't meet expectations. Design canvas only 6" can"t recall saved designs? Simple things like finding where to add to cart on mobile ipad caused lots of problems. Wanted 2 foot logo image, but, got 2 foot rectangle with one foot logo.
W
Web site difficult to navigate. Too busy and too many flashing ads. Design features don't meet expectations. Design canvas only 6" can"t recall saved designs? Simple things like finding where to add to cart on mobile ipad caused lots of problems.
Check out process took forever and made me lose one day for estimated delivery
Hi Gigi, We sincerely apologize for the inconvenience that has been caused. There are various causes, including network issues, having too many open tabs, using the wrong browser, etc. If you run into any problems, try clearing your cookies, switching to a different browser, or giving it another go later. We'd like to let you know that our chat and call features are available to customers 24x7. If you ever have the same problem, please get in touch with us through chat or call. Our customer service agents will make every effort to assist you right away. We are glad to check that the order has been placed correctly. We value your feedback, so we have passed it along to the appropriate team in order to provide a better experience moving forward. We look forward to gratify you again with the next order.
I ordered a flag, the stand is very weak and the flag falls easily. The colour of the flag is very different to the design i've sent. They refused to give me a refund. Scammers! Avoid at all cost!
Hi, Erika. Thank you for bringing this matter to our attention. We apologize for any dissatisfaction you may have experienced. We have taken note of your disappointment with the product and your dissatisfaction with our team's response. While we understand that colors can vary when printed on different media types or by different manufacturers, we want to highlight that our designers and print operators make their best judgments based on their expertise. It's possible that your request was denied due to the potential for color variation. We have thoroughly reviewed your email complaint and provided the best possible solution to rectify the situation. We sincerely hope that the solution offered will meet your expectations.
I was hesitant and skeptical, but the reviews were overwhelmingly good, so I decided to give it a shot. So glad I did! It was pretty easy to create the runners I wanted, the service is really quite good, and I got immediate attention when I needed help via the chat bot who diverted to a person. I'm very pleased with my experience and product and would definitely order again.
I've been trying to checkout for 30 mins with no success. I finally had to use another card to complete the transaction. So frustrating!
Easy and fast ordering, graphics were clear, instructions and application came with product for ease of use
Very helpful support team. I was walked through the entire process. There was a little mix up, but it was corrected promptly. I had high anxiety because I needed it by a certain day. I let them know and I got it a day earlier than expected! Will definitely recommend and return!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Banners Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Louis, thank you for your time and feedback. We are sorry for the hassle that this may have caused. We have worked hard to make the order process simple and easy to follow. However, we like to share that we have chat/call feature available for our customers 24 x 7, so if you face the same issue in future, kindly connect with us via chat/call. Our customer support representatives will make sure to help you instantly. Also, we have shared this feedback instantly with our team regarding the logo and to make the process a bit easier. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We look forward to delighting you again with your next order!