On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Website so easy to use. My restaurant banner that I received looks amazing and I was beyond excited to mount it in my store front. I've already received many wonderful reviews.
Good company to work with! Confirmed quality concerns and listened to my concerns.
Thank you, Angie. We're thrilled to hear that you are happy with our product or service. As a token of our appreciation, please use the coupon code EVENT25 for a 25% discount on your next purchase with us. Please visit our website at: https://bit.ly/3y7P2lQ
Thank you for your kind words about our website, Mark! We're glad you found it user-friendly and satisfied with the pricing. Please use the coupon code EVENT25 for a 25% discount on your upcoming purchase. Please visit our website: https://tinyurl.com/RRev02
My email address was entered incorrectly and could not be corrected. Because of this, I could not track my order, and I did not get an invoice. When I asked for reimbursement of our expedited shipping costs, I was told they could only reimburse me for half. In addition, it seems that the company recycles order numbers. On my recent call to BannerBuzz, I was given another customer's invoice when I gave the customer service rep my order number in the chat.
Hi Jacqueline, We're sorry for the inconvenience. Unfortunately, once an order is placed, you can't change the email address yourself. If you face any such issue, please contact our customer support team for further assistance. We noticed that our team shared the artwork proofs with you, and we received your comments via your website account. You can check all the updates there. However, we value your feedback and have shared it with the relevant team to improve the customer experience.
My notebooks were just as advertised. The construction isn't perfect (several have sharp staples poking out at the binding, and some of the pages have the edge of the image cut off) but they are a very good value and will still work for my purposes.
Hey Shannon! We're thrilled to hear that you're happy with our product! As a token of our appreciation, please use the coupon code EVENT25 for a 25% discount on your next purchase with us. Please visit our website: https://bit.ly/3y7P2lQ
I wish I'd been able to see an instant proof of my design
This project was daunting to me but using your services made it easier. Your customer service was great when I ran into a little snag. Excellent end product that I'm proud of. Will be recommending your company to others!
Thank you, Robin, for the appreciation! We're delighted to know that you enjoyed our designs. We are pleased to inform you that we have received your comments and our relevant team will contact you soon. If there's anything specific, you'd like to see more of or if you have any special requests, we're all ears! Looking forward to continuing to serve you.
Everything was well except one of the holes wasn't on the proper side. Please have more quality reviews before sending the product
Hey Martha! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Great first order. Buying again! Great Pricing and Products
Hey Dominic! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I got these same flags 3 years ago and they held up well. They are fading now so time to get new ones. Great quality and color.
I'm very pleased with the new flags. They are exactly what I ordered.
Thank you so much for your positive rating! We really appreciate your business and are glad to hear that you're satisfied with your purchase. We hope your next order is just as enjoyable. Thank you for choosing Covers & All.
Your website is a little confusing, but I got help. Finished product just as I designed it.
Great! I had a question and my call was personally answered. Great product
Hey Cath! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority.
Such a breeze and timely shipping. Professional customer support very knowledgeable and quality it amazing
Hey Monique! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
As a charity brewery that supports local non-profit organizations fund raising, professional presentation makes a difference in who and how much event participants contribute.
Thank you, Cal, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Would have ordered more shirts if the option to combine same logo over multiple sizes was offered.
The Website is very easy to use and i always get exactly what I order
Hey Jackie! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Hey username! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I am very happy with the banners and the service at Banner Buzz. This was quick and easy.
Hey Sara! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Shipping was done very fast. Mandatory signature was not required and that caused me extra trouble to wait and catch hold of FedEx delivery person returned twice. Pls send without delivery confirmation for all orders.
Shipping is not for orders below $100... you originally promote product with free shipping but then at checkout you disclose that it applies only on order of $100 minimum. Not good!
So far so good! I ordered on March 27 for delivery of an April 13 then I placed the second order after that receive the second order but the first order never came. I need it for an event and they couldn't do it two days before the event told me oh we have everything confirmed we can ship it but you have to pay $48 expedited shipping. I said no that should be your cost. I ordered within time you did not get it ready for me, but they would do that so we had to cancel the order. I would never use them again. The products are nice, but the service was terrible.
We are sorry to hear that your experience with us was not up to your expectations, Carol. We've passed along your feedback to our design team, who will ensure that this doesn't happen again.
We appreciate your ongoing support and patience.
I hadn't thought of using banners instead of poster until I saw the price for the banners... I had to give it a try and they turned out great!
Thank you, Kayla, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I've been doing business with Banner Buzz for many years. They have a good selection, competent set-up, good response time and good prices. All this translates to value, which is why I keep coming back.
Hey Noah! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I am very satisfied with the website and the flexibility that was offered to me
Hey Linda! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words about our website, Deidra! We're glad you found it user-friendly. Please use the coupon code EVENT25 for a 25% discount on your upcoming purchase. Please visit our website: https://tinyurl.com/RRev02