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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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I ordered the flag and that's all I got was the flag. I was under the assumption that I was getting the pole and the flag in the stand for I can't do nothing just a flag just opening a barbershop and I just sitting here with a flag.
Great experience with BannerBuzz! Their pricing is very reasonable, and the fact that graphic assistance is included makes it easy for a small start-up to create professional, affordable marketing materials.
Hi Sutaya, Thank you so much for your feedback! We're delighted to hear that you appreciate our pricing. We always strive to offer the best value for our customers. If there's anything else you need or have questions about, feel free to let us know.
I've ordered before and had great experience. Went to just do a re-order of the same item but different graphic and BOMB! Didn't receive my backdrop until after my event. So my investment sits in the box until next year when I can use it. They say it's because my artwork wasn't approved, but I actually did approve it on the phone and by email.
Hello Alma, we sincerely apologize for the inconvenience caused. We always strive to deliver products on time and provide efficient service to every customer. It’s unfortunate that you’ve faced this issue. Rest assured, our team will be reaching out to you shortly to address your concern.
Super easy, fast and quality product - we will definitely use again!
Hey Lindsay! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The designers are super quick and very communicative. My tablecloths, mascot and banners have always been vibrant and great quality. I have been using Bannerbuzz for over a year now.
Hey Dianne! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
As soon as we saw the way they shipped our signs, I knew this company was good. I was right... the signs were perfect! Thank you for the great customer service! We'll be returning customers!
Kel & Company LLC
Hey Kel! Thank you so much for your kind words! We’re thrilled to hear that you had a great experience from start to finish — and that the care we put into shipping and service made a strong impression. It’s wonderful to know the signs were perfect and that our team met your expectations. We truly appreciate your support and look forward to welcoming you back as a returning customer!
The website was easy to use. I was happy they sent me proofs to ensure I was getting what I wanted.
Hey Sarah! Thank you for sharing your experience! We’re glad to hear you found our website easy to use and that the proofing process helped ensure you received exactly what you wanted. Customer satisfaction is our top priority, and it’s great to know we delivered on that. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Still waiting for product to arrive. It missed my deadline. There was no ease of contacting anyone
Hi, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The ordering process was easy. We got the signs and confimed that the holes matched up to our brackets, so we're all good to go! Thanks!
Hey Gail! Thank you for your feedback! We’re delighted to hear that the ordering process was smooth and that the signs arrived just as expected — with the holes perfectly aligned to your brackets. It’s great to know everything is good to go! If you need any assistance in the future or have more projects coming up, we’ll be happy to help.
Not happy about product received. Print quality was good but grommets and stitching failed.
Hi Adam, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
High quality, fast production, great customer service, high value
Hey Greg! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I am pleased with all aspects of the ordering process. The website is easy to use and order multiple customized flags that I ordered. The price is excellent. The quality is very good. They said they would be shipped by January 2nd, which was fast, but they arrived on December 24th, 9 days ahead of schedule! Will continue to order from BannerBuzz.
The experience was strictly transactional. The product did not arrive as promised creating an embarrassing moment for our non-profit
Hi Patrick, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and the impact the delayed delivery had on your event—especially for your non-profit. We understand how important timely delivery is, and we regret that we did not meet expectations in this instance.
As per the latest update, our team has offered a resolution to address the issue. Should you need any further assistance or have additional concerns, please do not hesitate to reach out. We remain committed to supporting you and ensuring a better experience moving forward.
They don't just automate. They ensure the product is correct and they execute.
Hey Pearlie! Thank you for your thoughtful review! We're so glad to hear that you value the care we put into every order. While we use automation to streamline the process, ensuring accuracy and customer satisfaction will always remain our top priority. It's wonderful to know our efforts made a difference in your experience. We truly appreciate your support and look forward to serving you again!
The employees were very kind and helped me with what I needed
Hey Madison! Thank you for taking the time to share your experience! We’re so pleased to hear that our team was kind and helpful in assisting you with what you needed. Providing friendly and reliable service is always our goal, and it’s great to know we met your expectations. If there’s anything else we can help with, please don’t hesitate to reach out.
I sent two separate messages informing BannerBuzz that I needed an additional yard sign created from one of the images I uploaded. This was done when I approved the order before anything had been made. I sent a third message the day after the order was approved. All of my messages were ignored and I was told they couldn't do anything about it.
Hi James, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Punctual delivery! Exactly as anticipated! We were able to upload our logo and the company exceeded our expectations!
Hey Mariam! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great experience, you did what I asked for. I I'm so excited to have this so our classmates can have pictures taken of our 50 year reunion. Thank you so much. Found on the internet.
Hey Cathy! Thank you so much for your kind words! We're honored to have played a small part in such a special occasion. It’s wonderful to hear that everything turned out just as you hoped, and we’re so glad the backdrop will help capture memorable moments from your 50-year class reunion. We truly appreciate you choosing us and are thrilled you found us online. If there's anything more we can do for future events, we’re always here to help.
As a startup in need of a banner for an event I was able to use the online tools with bannerbuzz and engage their designer to make it perfect! We got exactly what we needed and even got it early! Great customer service
Hi David, Thank you so much for your kind words! We're thrilled to hear that our online tools and design support helped bring your banner to life—especially for such an important event. It’s great to know everything arrived ahead of schedule and met your expectations. We truly appreciate your trust in us and look forward to supporting your startup’s future needs!
Thank you for making it an easy and efficient process. Shipped in a timely manner and received as agreed upon.
Hey Dorothy! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I will never use this company again. You should FIRE all of your customer service reps if they all are trained like the one, I had the disservice of dealing with. My product wasn't spaced as the draft showed upon approval. Customer service sucks
Hi Sandra, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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Hi Curtis, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.