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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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I paid 2-day delivery to get it on Friday and stiill, didn´t get it on time. It got delayed in production despite I called specifically to make sure it was on time. I had to call again on Saturday morning to make sure it was produced. It was served on a Monday. I had to find a different provider to produce it locally as it didn´t arrive on time for our event.
Site is easy to use and customer service was fast to respond and took care of my issue with my mistake at checkout
Hey George! Thank you for your positive review! We're glad to hear you’re happy with the product and found our website easy to use. It's also great to know our customer service team was able to assist you quickly and resolve the issue at checkout. We’re always here to help and ensure a smooth experience from start to finish. We appreciate your support and look forward to assisting you again in the future!
I have not received my flag and have contacted you about the response from Fedex that you must file with them about a lost product... it's been more then a month and still no flag or refund...
Hey Thomas! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Haven't seen the flag yet to give 5 stars... and if the letters are bold like I would like, it will be 5 stars, thank you!
We've used BannerBuzz for almost 10 years and have always enjoyed services. This last order was drastically different. The communication barrier with the Indian based call center was detrimental to the production process. It dragged things out for days and ultimate our order worth hundreds of dollars arrived the day after our event. It's unfortunate, but we are now seeking alternative vendors to use.
Hi Vanika, We’re truly sorry for the inconvenience you faced with your recent order and sincerely apologize that the delivery did not arrive in time for your event. As mentioned in our email communication, we had tried our best to deliver your orders by the 18th April. Unfortunately, due to logistics constraints, that did not happen. Regarding the second order, as per our shipping policy noted on the website, it had an 11% chance of being delivered by the event date and it did arrive within that window. Since this impacted your event, we’ve processed a full refund for one specific order mentioned in email. The refund should reflect in your account within 5–7 business days. We truly value your feedback and your trust over the past 10 years. Your comments have been noted and will help us work towards improving our service. If you need any further assistance, please reply to the same email thread.
This is my second banner I've had done here and it was perfect! The client was very happy. I thought it was odd that it was being sent from India, though. One reason I initially used this company was because it was based in the US. The shipping time was fine, though... amazingly. I assume that's how they keep the prices low.
Hey Steph! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very good experience. Detailed design support, proactive communication and response, very nice end product.
Hey Dana! Thank you for sharing your experience with us! We're so glad to hear that you had a positive experience with the Hop Up Display—from the detailed design support to our communication and the final product. We truly appreciate your kind words and are thrilled that you're happy with the result. We look forward to working with you again on your next project!
Great customer service and product quality. We will continue to order
Hey Mike! Thank you for your kind words! We're thrilled to hear that you're satisfied with both our customer service and product quality. It's wonderful to know that you plan to continue ordering from us, and we look forward to assisting you again in the future. If there’s anything else we can do for you, please don't hesitate to reach out!
Ordered one product, was told I should switch to another and then it came as not what I wanted. I reached out to see if they would make it right and was told I approved the switch to this product (I did, but without realizing it was different). So beware if you decide to order that they will not make it right if it arrives different than you intended. I took my business elsewhere
Hi Haley, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Easy to use design tool, fast turnaround and shipping. Very satisfied with the quality as well. Highly recommend!
Hey Corey! Thank you for taking the time to share your experience! We're delighted to hear that you found our design tool user-friendly, appreciated the quick turnaround and shipping, and were pleased with the quality of your order. Your recommendation means a lot to us, and we're grateful for your support. We look forward to serving you again in the future!
Stunned with the quality for the money. All 6 are excellent. The largest format one I got was a 3x30 for a festival stage. They all came out great. Fast approval. Fast shipping. Highly recommend. I will be back to banner buzz! Emails were prompt. When they had issues with resolution I was immediately notified and the issue was immediately fixed. Excellent customer service.
Hey Michael! Thank you for your amazing review! We're thrilled to hear that you’re impressed with the quality of your banners. It’s great to know that everything turned out great and that our team was able to assist promptly with any resolution issues. We truly appreciate your recommendation and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out!
I had issues with proofs. The company reached out to me and corrected the proof issue. The banner is nice.
Hi Tracey, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Fix it. Part of the order had the right finish but not the rest slow response from online customer service
Hi Lanny, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Very affordable and timely. Easy corrections to graphic. Shipped fast and arrived before due date.
Hey James! We are delighted to hear that you are pleased with our services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I have BannerBuzz for years for Trade Shows or Special Events and I always display a product that has the "WOW" factor! Reccomend!
Hey Maura! Thank you for your amazing feedback! We're thrilled to hear that BannerBuzz has consistently helped you create standout displays for your trade shows and special events. We truly appreciate your recommendation and look forward to continuing to provide products that bring the " WOW" factor! If you ever need assistance or have new projects, feel free to reach out—we’re here to help!
While I enjoyed working with Bannerbuzz. I have not received my order and have not received an update on the status of my order.
Hey Patricia! Thank you for reaching out, and we apologize for the delay in receiving your order. We are pleased to inform you that your order has already shipped, and we will be sending the tracking details to your email shortly so you can track its progress. We understand the importance of staying updated and appreciate your patience. Should you have any further questions or need assistance, please don't hesitate to contact us.
I really love the quality and work provided by BannerBuzz. My only issue it the arrival time does not match to the actual time. So if you are buying it for a special event or presentation I would recommend ordering at least 1-2 months ahead of your event.
Hey Arica! Thank you for sharing your experience with us! We’re thrilled to hear that you are happy with the quality of the products and the work provided by BannerBuzz. We do apologize for the delivery time not aligning with your expectations, and we appreciate your recommendation to order in advance for special events or presentations. While late delivery is a rare occurrence, we always strive to ensure that our products reach our customers on time. We value your feedback and will continue to work hard to improve our service. We look forward to serving you again in the future!
We were able to receive the table right in time for our event. The table cloth fit perfect. The logo was easy to see and read. We are pleased with the product
Hey Shawnique! Thank you for sharing your experience with us! We are so happy to hear that your custom tablecloth arrived right on time for your event, fit perfectly, and displayed your logo clearly and beautifully. It’s always our goal to deliver products that meet and exceed expectations, and we’re thrilled that you are pleased with the result. We look forward to assisting you with your future needs!
It's crunch time. The numerous clients are late getting graphics to you. The person responsible for requesting, reviewing and submitting the graphics- was the wrong person. The graphics are horrible. The deadline was yesterday. Overnight you recreate graphics; modify existing graphics and upscale (praying) you get something useful. Approval from leadership same night (Monday); then submit to BannerBuzz. On Friday of THE SAME WEEK, by international courier, a step and repeat 10'x8' background is received. You hold your breath and open the box, you unfold and hang the background. The tears well up in your eyes. The effort paid off. Results? YOU ARE BLOWN AWAY AND SO IS THE CLIENT! Thank you BannerBuzz and team!
Hey Jeff! Thank you so much for sharing your story with us! Reading about your journey — from the challenges you faced to the incredible moment of unveiling the finished backdrop — truly moved us. We are honored to have played a part in helping you deliver such an important project under pressure. Knowing that both you and your client were blown away makes all the hard work worthwhile. We are grateful for your trust in BannerBuzz and look forward to being part of your future successes!
Bad from start to finish; multiple attempts to resolve; cuts were bad - ear looked like an elf
Hi Nathan, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Great experience. Easy communication. Very helpful and polite service
Hey Mary! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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Hi Peter, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.