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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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We ordered Priority Shipping for our event and package arrived a week late
Quality was good but it took 3 weeks to arrive from China. The late delivery missed the event it was intended for.
Hey Eugene! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Customer service was very good to work when i got my banner with proof on it. They removed it and it looks great!
Hey Tracey! We’re glad to hear that our customer service team was able to assist you effectively and ensure your banner turned out just right. It’s great to know the final result met your expectations! If you need anything else or have future orders, we’re always here to help.
We've ordered a lot of banners through BannerBuzz and have the order process down. Sometimes changes are made but it's easy to figure out how to do each step in the order process!
Hey Mike! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The design process can be challenging with trying to find what I needed even with the quick tutorial.
Hey Michelle! Thank you for your review! We're glad to hear you found the website overall nice. We’re sorry the design process felt challenging, even with the tutorial. Your feedback is valuable, and we’ll use it to continue improving our tools. In the meantime, our support team is always here to help if you need guidance at any step. We appreciate you choosing us and hope your final product meets all expectations!
It went the way we all wish customer service would go- literally - I was dealing with someone that knew thier business well, and knew what they were talking about. I had an issue with the jpeg file I was sending and they stepoed me through it with ease and reassurance. Nice staff, super quick, and great quality product!
Hey Gail! Thank you for sharing such a wonderful review! We’re absolutely thrilled to hear that your experience with our team was smooth, helpful, and reassuring from start to finish. It means a lot to know that our staff could guide you through the JPEG file issue with ease and that you felt supported every step of the way. Providing expert assistance and great service is exactly what we strive for—so we’re glad we delivered! We truly appreciate your kind words and look forward to helping you again in the future.
Hey Wanda! Thank you for the wonderful feedback! We're delighted to hear that you had a great experience and that the banners turned out just the way you wanted. If you need any further assistance or have questions about future orders, we're always here to help. We look forward to serving you again soon!
The fast turn around time and the 24/7 support service communication was outstanding! The product is very high in quality and the ending product is AMAZING!
Thank you, Ramona, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Awesome outcome! Easy experience. Please make this experience text box less characters so more people fill this out
Hey Alison! Thank you for the great feedback! We’re so glad you had an awesome experience and loved the final outcome. And thank you for the suggestion—we’ll definitely take it into consideration to make the review process even easier. If you need any further assistance, we're always here to help!
Enjoyed the ordering process, and the digital proof looked fine. The shipping notification that this was coming from India was a bit of a surprise given the promised deadline, but it arrived on time as promised. The frame was fine- what we expected at this price point. But despite submitting a vector PDF of the art, the print quality came back atrocious, as if they'd somehow printed from a rasterized preview of the PDF rather than the PDF itself. Won't be ordering from them again, sadly.
Hey James! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The turnaround times are misleading, and they messed up my order not once, but twice. I submitted my design and was given a specific delivery date. When the package finally arrived, it was an empty tube—shipped from somewhere in the U.S. I filed a claim, and a second package was sent, this time from the Middle East. Coincidence? Highly doubtful. When the replacement arrived, it wasn't even my order. I had already confirmed my design before anything was shipped. Absolutely terrible service. Avoid this company.
Hi Timothy, Thank you for your feedback. We sincerely regret the inconvenience you've experienced.
As per the latest update, our team has already reviewed your case and extended the best possible resolution to address the issue. We understand how frustrating this situation must have been and truly appreciate your patience throughout the process.
If there's anything further we can assist you with, please don’t hesitate to reach out—we remain committed to making things right.
My experience was very quick and easy. I was very well informed by the designers and my banners came out beautifully. Thank you, Banner Buzz.
Hey Conita! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very hospitable got it in a timely manner very good company would definitely have more stickers made with them
Hey James! Thank you for your kind words! We're thrilled to hear that you had a positive experience and received your order in a timely manner. It means a lot to us that you'd choose to work with us again for more stickers. We truly appreciate your support and look forward to assisting you with your future projects!
These flags were very delayed arriving to my home and did not arrive in time to be used for the event we ordered them for. I opened a ticket when i realized the issue/delay from over seas but there was no solution to have item to be created within the US. I originally chose Banner Buzz thinking they were being produced or partially produced in GA. I would expect to get a full refund for the items.
Hi Katherine, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The order process was fast and easy. Uploading art files, proofing, technical feedback, all were very efficient. The banners arrived quickly and looked great.
Hey Heather! Thank you for sharing your experience! We're so glad to hear the ordering process was fast and easy for you—from uploading your artwork to receiving your banners. It's wonderful to know everything went smoothly and that you're happy with the final product. We truly appreciate your support and look forward to assisting you again in the future!
My first order was seamless. However there was a mistake in the Artwork, and since I didn't "click" Proof my client got a wrong banner. I ordered & uploaded corrected Art for a new banner. This is where it became frustrating... I must have taken 5-6 back and forth communications after receiving proofs with the old artwork. I would make comments saying it was wrong art and to use new uploaded artwork. This took about 1.5 weeks to finally get to a "approved" proof. Very frustrating and will have to think again about using BannerBuzz. Best - DH
Hi Del, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I placed my order on 4/14 and it was to be delivered on 4/30 prior to the event it was needed for. Today is 5/5 and my order has still not arrived. I am completely disappointed. I feel the shipping time estimates need to be adjusted to reflect a more realistic timeline.
Hello! We sincerely apologize for the delay in delivering your order. We understand how important it was for your event, and we truly regret any inconvenience caused by the delay. While we strive to meet our estimated shipping timelines, unforeseen circumstances can occasionally affect delivery. That said, your order is currently out for delivery and should be arriving very soon. We appreciate your patience and understanding, and we’re committed to ensuring your satisfaction. If you need further assistance or have any concerns, please don’t hesitate to reach out—we're here to help.
Make your team feel like the pros… give your friends and family a flag to wave. I drew up a design in paint, submitted the image, they created a proof, I okayed the proof and they created four amazing flags!
Hey Justin! Thank you for your feedback! We’re thrilled to hear that your design came to life just the way you envisioned — and that your flags were a hit! It’s awesome to know we could help make your team feel like the pros and give your crew something to cheer with. We appreciate your creativity and trust in us, and we look forward to helping you with your next project!
Repeat customer, enjoy the quality of products from this company.
Hey Chris! Thank you for your wonderful feedback and for being a repeat customer! We’re thrilled to hear that you continue to enjoy the quality of our products—especially your pop-up banner. Your loyalty means a lot to us. If there's ever anything we can do to make your experience even better, please don’t hesitate to reach out. We look forward to serving you again soon!
Overall the result is great but the communication gap between each review or small tweak to the design takes an extra 5 days including a gap to see that you said approve.
Hi Eric, Thank you for your feedback, and we’re truly sorry for the delays you experienced during the design process. While we're glad to hear you’re happy with the final product, we sincerely apologize for the slow communication and the extended time between updates. Your comments have been noted, and we’ll be reviewing our response process to ensure quicker turnaround times moving forward. Thank you again for your input, and we hope to have the opportunity to serve you better in the future.
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Hi Jorge, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.