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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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The two banners I've had Banner Buzz do look just like the artwork I sent. They followed my directions and put the grommets exactly where I wanted them. The vinyl is substantial and I am sure will last a long time.
A cell phone doesn't work where I live, so I shouldn't have to supply it
Contacted numerous times. I'm a returning customer but this time I wanted to add a photo and increase my order but they delayed production by 3 weeks and still have not responded to my request.
Hi Raymond! Thank you for your feedback. We apologize for the delay and lack of response you experienced. As a returning customer, your support means a lot to us, and we're sorry this order did not go as smoothly. Your concerns have now been addressed, and your order is currently in production. We appreciate your patience. Your feedback is valuable and will be shared with our team so we can take the necessary steps to prevent similar issues in the future.
The customer service team was beyond, not helpful. I paid for expedited shipping and they told me that it wasn't guaranteed, so it was on me when my order arrived after the event that I needed it for.
Hey Bonnie! As per our records, your concern has been addressed to your satisfaction. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
Ordering was a breeze but product arrived late. They didn't offer me a refund until being 2 full business days late. Had to sweat it out till then.
Hi Cindy, we sincerely apologize for the inconvenience caused. We always strive to deliver our products on time and provide efficient service to every customer. It's unfortunate that you experienced this issue. We can see that a refund has already been processed for your order. Your feedback is valuable to us, and we will certainly take it into consideration to help improve the overall customer experience.
When the sample was first sent to me, I was looking at issues like pixelation of lines. There weren't any, so I thought all was good. From the online image I was sent, it looked like they used red, not orange. So, I said I was happy with the sample and for them to proceed. When the flags came to me, they were more orange than red. I tried to plead my case, saying I'd be happy to send these flags back for red ones, but I was told that I signed off on the sample, and they weren't going to help me. I run a business too, and I can't be hard-nosed like that with my clients or I'll go out of business quickly. I would hope that BannerBuzz would feel the same way.
Hey Don! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Our school flags look AMAZING! We can't wait for basketball season to start up again this fall.
Good experience. The flag turned out very good. The staff was helpful.
Hey Frances! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Thank you BB teams for the amazing banners! Our PMO teams have an edge finally! You made us proud to part of great team! We look forward to doing more work with BannerBuzz!
Hey Janet! Thank you so much for your amazing feedback! We’re thrilled to hear that the banners made a positive impact and gave your PMO teams the edge they needed. It’s an honor to be part of your success, and we’re proud to support such a dedicated team. We look forward to working with you on many more projects! If you need any further assistance, please don’t hesitate to reach out—our team is always here to help!
Never received the order, clicked on the link in the confirmation email and no order information came up. But my card was charged!
Hey Carol! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Returned product w no refund. Garbage company with no customer support even after I have made $100k plus in revenue for you guys.
HI Marcel, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Hey Dina! Thank you so much for your kind words and continued trust! We're honored to be your go-to banner printer, and we're thrilled to know you find our pricing unbeatable. We look forward to serving you again soon. If there's ever anything you need, we're here to help.
Easy communication and love the table runner we got, we've ordered with them before too and they are always top notch
Hey Lauren! Thank you so much for your wonderful feedback! We're delighted to hear that you loved your table runner and found communication easy throughout the process. It's always a pleasure to serve returning customers like you, and we truly appreciate your continued trust in us. If there's anything else you need, we're always here to help.
I'm very pleased with the customer service. I was worried that we wouldn't get our banner on time for an event when our original order was lost during the shipping process but they came through and we received the replacements in time and they look great. Thank you for following through with the timely shipment of the replacement.
Hey Melissa! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Kevin! Thank you for your order! A vinyl banner is a creative and practical solution — we're glad to be part of your project. We hope it helps transform the space just as you envisioned. If you need any assistance or have questions along the way, feel free to reach out — we're here to help!
Expect a several day to week delay in between your design approval and shipping. I always approved or gave feedback to the design within an hour of it landing in my inbox. Banner Buzz took 2-7 days in between their edits. Then after I approved everything, it took several more weeks to ship. Banner Buzz used to be efficient, fast, and quality. I have referred friends to them. Unfortunately, we are all now looking elsewhere for our marketing products because we have all had equally poor experiences.
Hi Emily, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Consistently great prices and an incredibly smooth ordering process! The design always matches exactly what I see on my end, and the quality of the products never disappoints. I'm a very happy repeat customer and will continue coming back!
Our product was expected to arrive on Wednesday May 7. I spoke with 4 different agents to confirm that we didn't need to make any shipping adjustments. This also came after a glitch on the website that delayed our artwork. We didn't have the banners in time for our weekend event. They came Monday May 12.
Hi Katie, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
We ordered an 10 x 8 banner for our event and it arrived on time and looked fantastic
Makes a great backdrop for photos at the event!
Hey Dave! Thank you so much for your feedback! We're thrilled to hear that the banner arrived on time and looked fantastic for your event. It's great to know it made such a wonderful backdrop for photos. We appreciate your support and look forward to assisting you with any future events!
The banner arrived late, despite my extra payment for expedited shipping. Moreover, it was missing significant portions of text, rendering it unusable. The team's inability to deliver another banner within a reasonable timeframe (two days) resulted in me missing the date of my presentation.
Hello Bernardo, we’re truly sorry for the inconvenience caused. While we strive to deliver every order on time and as per the provided details, we understand that there’s always room for improvement. Your feedback is important to us, and we will certainly take it into consideration as we work to enhance the overall customer experience.
It is a very good sign. However, no instructions made it so I had to guess to get it mounted and operating.
Hey Craig! Thank you for your feedback, and we sincerely apologize for any inconvenience caused. We understand that clear instructions are important, and we appreciate your patience. For your reference, you can find setup instructions on our website here. Additionally, our customer support team is always available to assist you if needed. Please don't hesitate to reach out if you have any further questions.
Simple to order with friendly and helpful staff to make sure my order was correct. Product looks and works great, I highly recommend them.
Hey Tom! Thank you for your kind words and recommendation! We're thrilled to hear that you found the ordering process simple and that our team was able to assist you effectively. It's wonderful to know the product met your expectations in both appearance and performance. We truly appreciate your support and look forward to serving you again!
Horrible. Didn't deliver as promised. Didn't alert me to delays. Didn't give me a plan b option. Totally unprofessional.
Hey Todd! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Suzanne! Thank you for sharing your positive experience with us! We’re thrilled to hear that both of your banners turned out just as you envisioned, with accurate artwork and precise grommet placement. It’s great to know that the quality of our vinyl material met your expectations—we’re confident it’ll serve you well for years to come. We truly appreciate your trust in BannerBuzz and look forward to helping with your next project!