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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Excellent product and excellent experience. Beautiful banners and swift delivery.
Fast delivery, easy to order, great product, offered a preview before printing
Hey Maricela! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I paid extra to have my purchase arrive on time, and it took a lot longer than I expected.
Hey Andrew! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Cloth fit the dimensions of the table exactly; images were not pixelated - very easy to read... color was deeply pigmented bottom of cloth had "feet" for every table corner shipment came on time / as scheduled (just in time for me to fly out to use it at a conference)... super reliable!
Hey Dana! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
After placing my order and being given a delivery date, I subsequently received notice that the shipment would be coming a week later. This prevented me from using the cards I ordered at an event.
A percentage of the cards were mis-scored and were not able to be used. The printing quality and the photo reproduction on the card were excellent.
Hi Arthur, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Very happy with all aspects of banner design and purchase. Easy to create the design we want, good quality banners, great prices and good production times.
Hey Theresa! Thank you for your kind words! We’re so pleased to hear that you’re happy with every aspect of your banner design and purchase experience—from the ease of customization to the quality, pricing, and production time. It's wonderful to know we met your expectations on all fronts. We truly appreciate your support and look forward to assisting with your next project!
Easy to design, cost seems good and shipping is very reasonable.
Great products - Quick turnaround - easy to use! The wall decals came out bright and vibrant. The online tools to create decals is user friendly and the proof process is great as well!
Hey Tom! Thank you for your kind words and for sharing such a positive experience! We’re thrilled to hear that you love BannerBuzz and that your wall decals turned out bright and vibrant. It’s great to know that our design tools and proofing process made things easy and enjoyable for you—we work hard to ensure both quality and convenience for our customers. We truly appreciate your support and look forward to serving you again soon!
Didn't receive on time and when I receive it, it was without the frame!
Hi Manjeet, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I had to beg for a template. I asked at least 6 times via email and the chat window. Never got one until I submitted my artwork which obviously was the wrong size - then I was give a template. Your portal does not a workable space to re-upload correct images. I had to email in 4 different emails and I had to call multiple times to make sure the images were received and being worked on. I made it very clear we need by May 16, that date came and went and we were never told about the delay. At least not until I complained. And the answer was that the ticket was 'escalated' and I should have by this monday, but I have not received a guarantee we will receive the products. Very frustrating experience. And again, if we do not have by this coming Monday, we do not need and need a refund for the product I started ordering almost month ago.
Hi Kris, we're truly sorry for the inconvenience you experienced. We always strive to deliver orders on time and provide efficient service to all our customers. That said, we understand there's always room for improvement. Please rest assured, our team will be reaching out to you shortly to address your concerns.
Banner Buzz was unable to update my billing address to match our tax exempt paperwork so I had to cancel the order and start over, delaying our order production. Once I corrected the billing address, Banner Buzz would still not accept our tax exempt paperwork though I used the company info originally given to me by Banner Buzz support staff with my original order. I placed the order without tax exemption in hopes of getting our flag on time and am still working to get my tax exemption through retroactively.
Hey katy! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
You guys missed the deadline of when I needed the banner. It is going on 3 weeks and I still don't have my order. Also contacting support they gave me contradicted answers. It does not seem that anyone knows or can find out any information. I also paid for priority shipping, Now the customer service is telling me it shipped a couple of days ago and has a delivery date of 5/23 with is another 3 days away despite the fact that I paid for fast shipping. I will never order from you again.
Hi James, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Called, the person gave wrong info. Took chance and ordered anyway after much investigation Quality and price were good. I was left in dark after paying with no notification about a proof. A proof did arrive and everything ended up ok, but process and procedures are weak. Too bad.
Hey Dave! Thank you for sharing your experience with us. While we’re glad to hear the final product met your expectations in terms of quality and price, we’re truly sorry to learn that the process left you feeling uncertain. Your feedback about the initial communication and proof process is valuable, and we will certainly use it to improve our service. We appreciate your patience and understanding, and hope to have the opportunity to provide a smoother experience in the future.
Customer service was awful. I would not recommend this company to anyone.
Hey Jennifer! We're truly sorry to hear about your recent experience with our customer service. This is not the level of support we aim to provide, and we sincerely apologize for any frustration caused. Please know that we take your feedback seriously and are always working to improve our service. If there’s anything we can do to make things right or assist you further, we’d welcome the opportunity. Thank you for sharing your concerns — your feedback helps us grow.
Not only was this order severely delayed due to issues on BannerBuzz's end, but when it arrived, it was crinkled up in a box with no wrapping, packaging material, or anything. When I was finally able to unroll it, it was severely creased with deep wrinkles that we haven't been able to get out and our event is tonight. Customer service took entirely too long to respond between messages.
Hi Ryan, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Ordering the flags was easy and the end result was a beautiful flag!
Hey Fay! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Your customer service rep Alex was excellent he walked me through placing my order. He was very professional and helpful.
Some folks have a great experience with Banner Buzz, but my item arrived a week later than the rush shipping promise and was of poor quality. The website is easy to navigate and the discount codes are great, but ultimately I paid for an item that arrived too late to use.
Hey Anthony! We sincerely apologize for the inconvenience caused and truly regret that your experience did not meet expectations. While we always strive to provide high-quality products and timely service, we understand that a delay—especially when rush shipping is selected—can be very disappointing. Unfortunately, once an order is in transit, delays with third-party carriers are beyond our control. However, as a valued customer, we want to make things right. We’ve submitted a refund request for your shipping charges, which will be processed within 2 business days. Please note that depending on your bank, it may take up to 7 business days for the refund to reflect in your account. If there’s anything further we can do to assist you or if you have any additional concerns, please don’t hesitate to reach out.
Unfortunately, the way your team handled communication—specifically outsourcing your designer and customer service—has left me extremely disappointed. My shipment was delayed due to a lack of care and timeliness, which caused unnecessary frustration on my end. Based on this experience, I won't be recommending your services to anyone.
Hi David, Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and the frustration it caused. We understand how important clear communication, timeliness, and reliable services. Please accept our sincere apologies for the delay in your shipment and the inconvenience you experienced as a result.
We take your concerns seriously and are actively reviewing our processes to ensure situations like this don’t happen again. While we regret that we didn’t meet your expectations, we value your feedback as it helps us improve.
If there’s anything we can do to make this right, please don’t hesitate to let us know. We truly appreciate the opportunity to learn from this and do better moving forward.
I needed a couple of banners for a customer event. I sent the design over and the individual images were pixelated. BannerBuzz fixed the images quickly and had the banners shipped to Vegas in time. Excellent experience.
Hey Rick! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Paid for expedited shipping. Shipping was delayed 5 days. Be sure to order well in advance of when you need the product.
Hey Allison! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I used another vendor for custom table cloth printing, but they only allow printing within a set margin. I didn't realized we could have printing from corner to corner, edge to edge, till I found out about BannerBuzz.
Hey Scott! Thank you for your thoughtful feedback! We're thrilled to hear that you discovered our full custom printing capabilities and that it made a difference in your project. At BannerBuzz, we take pride in offering true edge-to-edge customization so you can make the most of your design—without limitations. We’re glad we could meet your expectations, and we look forward to helping with your future printing needs!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Pam! Thank you for your kind feedback. We're delighted to hear that you were pleased with both the quality of the banners and the overall experience. Your satisfaction is our priority, and we’re glad we could deliver promptly. We look forward to serving you again in the future. If you have any questions, need support with future orders, please don’t hesitate to reach out. Our team is always here to help