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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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The site is easy to use, and the shipping is fast and quality is great. I looked at a couple other sites before ordering and banner buzz is the best price
I needed a business card that doubled as a discount card, and BannerBuzz had the card style I wanted. The website was easy to navigate and create my business/discount card. It was also economical.
Hey Roseline! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Working with Banner Buzz is always a good experience. They always improve my submissions.
Hey Sherian! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Too many issues with ordering and shipping from this company. Very unreliable. Not once but twice I've had issues. I gave them a second chance and instead of making it a priority the order and process went well it happened AGAIN.
Hey Aj! We sincerely apologize for the inconvenience and frustration you have experienced. We always strive to deliver smooth and efficient service to every customer, and we regret that we were unable to meet your expectations on this occasion. As noted, our team has processed your refund. If there is anything further we can do to assist you or if you have any additional concerns, please do not hesitate to contact us. We value your feedback and are committed to improving your experience.
No urgency when there is issues. They want to take the "let's wait" approach. Was promised it would be taken care of.
Hey Fabio! Thank you for your feedback. We apologize for the slight fading in some areas of the printing. However, we are pleased to hear that the overall appearance of the flags met your expectations. Please feel free to reach out if you have any further concerns or need assistance.
Very pleasant to work with. Answered all my questions and sent me pictures of the banners before they were printed to make sure they were exactly what I wanted. THANK YOU
Thank you, Darla, for the appreciation! We're delighted to know that you enjoyed our designs. If there's anything specific, you'd like to see more of or if you have any special requests, we're all ears! Looking forward to continuing to serve you.
Pretty straightforward design I gave and it still wasn't rotated correctly. The inside is "upside down" if the intended front of the card is opened.
Hey Jack! We sincerely apologize for the inconvenience caused. We are committed to providing efficient and high-quality service to all our customers. Regarding the issue with the cover, please log in to your account to raise a ticket, or you may contact our customer support team directly. We will be happy to assist you.
I got lured in by the "fast shipping" that was advertised. My delivery date keeps getting pushed back. Come to find out, my order is being held up by Customs because it came from India, even though I was led to believe my order was being made in the US. I STILL don't have my flags. I paid extra for priority shipping too. A lot of good that did me. I hope they show up eventually.
Hi Logan, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Placed an order with BannerBuzz, within in 24 hours, received email asking to confirm the order, quality checking had been complete by BannerBuzz, accepted and confirmed, five days later the banner arrived via FedEx. BannerBuzz exceeded my expectations ten fold, thank you, thank you.
Hey Joseph! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
So far, my rating is a 5-star. I've yet to receive my order. That will be the final judgement.
Initially, we would like to order a waterproof table cover, but the material BannerBuzz works fine. This is our second time ordering it. We didn't have any doubts.
Hey Yingtzarm! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Only half of my order was shipped. Customer service took a while to correct the issue.
Hi Ryan, We're really sorry to hear about the trouble with your order and the delay in getting it sorted. That’s definitely not the experience we want for our customers. We understand how frustrating it can be to have part of your order missing and then have to wait for a resolution.
Thank you for your patience in working with customer service to address it. If there’s anything else you need or if there's anything further we can do to make it right, please don’t hesitate to let me know. We truly appreciate your feedback.
Very happy with the quality of the banners, fast shipping, affordable price, and great customer service.
Hey Brittany! Thank you for your kind words! We’re thrilled to hear you’re very happy with the quality of the banners, our fast shipping, affordable pricing, and customer service. Your satisfaction means a lot to us. We look forward to serving you again soon!
I went on your site and expressed a complaint the day I received my banner, and did not receive a reply. The 8x8 banner tube was bent in shipping, and the middle of the banner all the way up has creases in it about a foot wide. Im not sure if you used two 4 foot tubes and taped them together, or one 8 foot. It was bent in the middle and had Fed Ex tape on it.
Hi James, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Ordered canopy and frame set. Took forever to get designing done right. Then came without a frame
Hey Brian! Thank you for your feedback, and we sincerely apologize for the confusion and delay you experienced. After reviewing your order, we noticed that only the canopy graphics were purchased, not the frame. We understand how this could be frustrating, and we’re here to help if you’d like to place an order for the frame. Please feel free to reach out, and we’ll be happy to support you in completing your setup. Thank you for your understanding.
They tried to get more money from me after they said it was ready to ship. "Your item is ready to ship, but we need more money, first." I told them I wasn't giving them any more money. Then I got an email saying my ticket was resolved, but nothing about shipping. I will never order from these people again. Horrible.
Hi Timothy! We're very sorry to hear about your experience and truly apologize for the inconvenience caused. The additional charge was due to a change in the shipping address, which was calculated automatically. However, we notified you that the amount was waived off and no additional payment was required from your side. We also sent you the updated delivery timeline for your reference. As soon as your order ships, you will receive the tracking details via email. Rest assured, our team is here to support you every step of the way, and we’re committed to ensuring you receive your order smoothly. Thank you for bringing this to our attention.
Very happy with the product and will spread the news about your excellent service!
Hey John! Thank you for your feedback! We’re thrilled to hear that you’re very happy with your banners and our service. Your support means a lot to us. We truly appreciate you spreading the word and look forward to assisting you with any future projects!
Andy was excellent when talking to him on the phone. He gave me great help and confidence in your company. We plan to do more business.
Hey Thao! Thank you for your kind feedback. We’re pleased to hear that you found the banner to be both durable and affordable, and that the shipping met your expectations. Your support is greatly appreciated, and we look forward to the opportunity to serve you again in the future.
It was difficult to communicate changes once the proof was available. As a result, the overall color is not what I wanted, but it will work.
Hey Teresa! Thank you for sharing your experience with us. We’re sorry to hear that it was difficult to communicate your changes during the proofing process and that the final color wasn’t exactly what you had envisioned. We appreciate your understanding and are glad to know the product will still work for your needs. Your feedback helps us improve our service, and we’re actively working to streamline the revision process for better clarity and communication. If there’s anything else we can assist you with or if you'd like support on future orders, please don’t hesitate to reach out.
So far I've had 3 emails and I just completed the order. I'd prefer to rate after I receive the product. Thank you!
Buying experience was great. Online use was easy and clear. Item description was as written.
Hey Martha! Thank you for your kind words! We’re pleased to hear that your experience ordering our Step and Repeat Banners was easy and clear, and that the product matched the description perfectly. We appreciate your support and look forward to assisting you with any future banner or custom product needs!
I was able to create my card using one of their designs. It was user friendly. They reached out to me when there was a question about my design. Overall very happy with the cards.
Hey Pamela! Thank you for your kind words! We're so pleased to hear that you found the design process user-friendly and were able to create your card easily using one of our templates. It’s great to know our team was able to support you with your design and ensure everything turned out just right. We're thrilled that you're happy with the final cards and truly appreciate you choosing us for your custom project. We look forward to assisting you again in the future!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Steffane! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!