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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Thought I had done well in my design until I started receiving requests for approval's regarding corrections…
I felt I was being taken care of. My New friends from within got my back. Communication
Attention to detail
Sense of urgency
Quality
Customer service staff All corrections were made without altering scheduled delivery. Already have my eye on more of your products. I am a Small Business Operator. Business Relationships like this, can make or break a Sole proprietor.
I'm grateful for our transaction.
I highly recommend Banner Buzz. The quality surpasses our expectations. Thank you!
Hey Kim! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I was a first time customer and have already returned to order again as the quality of these table covers combined with the amazing customer service has certainly made this company stand out! I love the options for approving my design and working with a designer to get things just right. Very happy customer!
Hey Cristalle! Thank you so much for your wonderful feedback!
We’re thrilled to hear that your first experience with us left such a positive impression — and even more excited that you’ve already returned for another order! Our team takes great pride in providing both top-notch quality and attentive customer service, so it means a lot to know we hit the mark.
We're glad the design process was smooth and collaborative, and we look forward to assisting you with many more projects in the future.
Thank you once again for choosing us!
Fast and good quality Fast and good quality Fast and good quality
Hey Natalia! Thank you so much for your kind words! We're thrilled to hear that you were pleased with the speed and quality of your order. It means a lot to us to know that we’re delivering on both service and craftsmanship. If there's anything more we can do for you in the future, please don't hesitate to reach out. We're always happy to help!
Could not be happier with the quality of the banners, price & also turnaround time. I will definitely order from Bannerbuzz again. Highly recommended!
Hey Brooke! We are delighted to hear that you are pleased with our product, pricing and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Customer service was evasive when I inquired as to where the product would be made & ship from but even after placing the order & finding out it was all being done in India, it didn't really have an impact on the price, quality or delivery.
Hello Cynthia, thank you for your feedback. We're happy to hear that you're satisfied with the product quality, pricing, and delivery.
Regarding your concern, we are a global business, and we cannot guarantee where production will take place for each product or order. Your order may be manufactured either in the United States or overseas. This is mentioned in the Terms of Use on our website for customer reference.
So far, placing the order online was rather easy.
See review! I do look forward to seeing the banner... it is not here yet!
Hi Bonnie, we appreciate your review and are glad to hear you're looking forward to receiving your banner. It's currently on its way, and we’ll continue to monitor the delivery. If you need any updates or assistance in the meantime, please don’t hesitate to reach out—we’re here to help!
Hard to edit wasn't as user friendly as I wished... Loved the choices and had fun designing
After many attempts contacting Banner Buzz to actually speak to someone doing the placing of logos on the canvas, I choose to cancel the order and go with another company. With that other company, I spoke with the person placing the logo and background on the banner and within 15 minutes, everything was finalized and ordered. Cost was a little higher and completely worth it. The graphics were not low resolution and was exactly what I had envisioned.
Hey Mary! Thank you for sharing your experience with us. We’re truly sorry to hear that we weren’t able to meet your expectations during the design process.
We completely understand how important it is to have direct communication when finalizing a custom graphic, and we regret that this wasn’t facilitated to your satisfaction. Your feedback is being reviewed by our team to help improve the clarity and speed of our design communication process.
We’ve processed your cancellation and initiated the refund as requested. While we’re sorry we couldn’t support your vision this time, we appreciate your honesty and wish you all the best with your banner.
If you consider giving us another chance in the future, we’d love the opportunity to deliver a better experience.
This table runner turned out exactly as I planned. The fabric is a good quality. And the BB team was outstanding with communication through the design and printing process.
Hey Melissa! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
First time using them and will continue to use again in the future for any other printing work.
Hey Jacqueline! We are delighted to hear that you are pleased with our product and pricing. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hi Kelly, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The team was very professional with great communication and guidance. I had to make several changes and they handled them all with great speed.
Hey Ramsey! Thank you for your kind feedback. We're pleased to hear that you had a positive experience with our team. Providing professional service and clear communication is a top priority for us, and we're glad we could accommodate your changes efficiently. We appreciate your support and look forward to assisting you again in the future.
Easy to use and great customer service.
Communication was challenging, and items arrived significantly later than needed, missing key event deadlines. There were ongoing issues with processing our tax-exempt status despite multiple attempts to resolve it. We also had to pay costs for expedited shipping event thou the items didn't arrive as expected. Unfortunately, based on this experience, I would not recommend this vendor.
Hey Carmen! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I need this order filled quickly and they were able to get it done. The table runners satisfied what I needed at a reasonable price.
Hey Lisa! Thank you for your kind words! We’re glad we could meet your timeline and that the table runners met your needs at a great value. We appreciate your support and look forward to assisting you again!
Easy to order, hoping it arrives Monday!
The staff was very accomodating. They mailed the proof for my wind dancer (tube man) quickly. I received my item in time for my celebration.
Hey Marshall! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Associate was very helpful when ordering my tube man.
When I called with a question, I talked to a real person right away. They were able to answer my questions.
Hey Bill! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
They didn't even give me a tracking number. They had tracking through the order page that ONLY showed the package moving within the US. It got stuck in customs and I was confused bc how is something that is seemingly shipping within the states going through customs? I had to contact customer support and they sent me detailed tracking info, but that was it. Package was stuck for nearly a week, until I finally called and they got it moving. The quality was good, but I will NEVER recommend them due to the complete lack of customer support, and the fraudulent appearance of being US based.
Hey Milly! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I highly recommend this company! This was my first time using this company, or ordering a banner in general, but the process was so easy and fast for the great quality banner I received. My banner was stuck in Memphis a day AFTER I was supposed to receive it (and 2 days before I needed it) and I called and they quickly managed to get a hold of the shipping company, and somehow within the hour I got an email saying it was shipped off and I received it the next day! Thank you!
Hey Andrea! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I paid for expedited shipping which required a signature upon delivery. I contacted FedEx to remove the signature requirement, but they refused. Since I was at work and not home to sign, I left a note asking them to leave the package, but they didn't. As a result, we didn't have the item for the gala. I had to ship it to another address because the FedEx store was two hours away, and now we're stuck with a large box that won't be used after paying 100+
Hi Natalia, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I've ordered 2 large vertical banners in a 6 month period. Both times I could not get the file which is only 40 mgs uploaded to your site. I would try the same file on other banner sites and they would upload with no problem. Then I would send a dropbox link and it would delay my order because it would take days for them to tell me they couldn't access that either. Finally, after multiple conversations on the phone with customer service, I would be sent a link to upload the file. Why can't you just do this at the beginning? You know that we have trouble loading to your site because every Customer Service rep I spoke to said this is a common problem. Please fix this! A simple message on your website saying "If you have trouble uploading your file, contact us for a link" would suffice.
Hi Lora, Thank you for sharing your experience and feedback. We understand how important a smooth file upload process is, especially for large banners.
To clarify, you can upload your artwork directly while placing your order on our site. For larger files exceeding 400 MB, please make sure to select the option " Upload your artwork greater than 400 MB."
If you continue to experience any issues with uploading your files, please don’t hesitate to contact our 24/7 support team. Rest assured, our team is always ready to provide step-by-step assistance to ensure your order is placed smoothly and without delay.
We truly appreciate your input and will look into ways to make the upload process clearer for all customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Miguel! Thank you for your detailed and thoughtful feedback. We're truly pleased to hear that you felt well-supported throughout the entire process. Providing clear communication, attention to detail, and timely service are top priorities for us, and we're glad these efforts contributed to a positive experience for you. We're grateful for the opportunity to work with you and look forward to supporting your future needs. Please don’t hesitate to reach out if there's anything further we can assist with.