On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Our order arrived a week later than expected and did not come with all of the parts. We were unable to use our outdoor canopy tent for our golf outing and had to scramble for something at the last minute. Banner Buzz had terrible customer service when we called to inquire. Eventually we received our order but do not rely on them if you are trying to make a deadline.
Hi Jen, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Put specific instructions on order for both stand and banner needed or do not process order
Hey Steve! Thank you for your feedback, and we’re truly sorry to hear about your disappointment. We understand how important it is to receive exactly what you expected. Upon reviewing your order details, we noticed that only the banner graphic was selected, and there was no stand included in the order. Additionally, we did not receive any specific comments requesting the stand. Regarding the image quality, we processed the order based on your confirmation stating, “I'm okay with low resolution: Yes. ” As a result, the banner was printed accordingly. That said, we genuinely appreciate you bringing this to our attention. We’re always working to improve our communication and ordering process to help avoid such misunderstandings in the future. Please feel free to contact our support team if you'd like to explore solutions or place a new order with the correct specifications we’re here to help.
For custom items, please allow for more time to communicate and approve artwork and order. My last two orders have taken extra time due to confusing communication stating requests have been completed when they had not yet been. Be patient; the company will work with you, but it's not an intuitive experience.
Hi Jeannie, Thank you for your valuable feedback.
We sincerely appreciate your patience and understanding throughout the custom order process. We acknowledge that clear and timely communication is crucial, and we are continuously working to improve this aspect to provide a smoother and more intuitive experience for our customers.
Please rest assured that our team is committed to working closely with you to ensure your complete satisfaction. Should you have any questions or require further assistance at any point, please do not hesitate to reach out.
I struggle with the site sometimes to get the order in a way that makes sense. Not always intuitive. But I got it, and that's what matters.
Initially when I ordered I gave a negative review because there was an error with the printing. The logo was slightly bottom heavy which to most wouldn't matter, but the organization i work for is quite particular. But when I reached out the team were helpful and were willing to re-print at no extra charge. They were very responsive and cooperative and I was impressed by the turn around and customer service. I have yet to get the new re-prints but hopefully they look good!
Hey Sofia! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I was so excited for the banners I ordered for a work event. I paid for priority shipping to insure I'd receive the banners in plenty of time. However, the tracking number led to a page that said "no info available." The packages were delayed - my prioroty shipping was not honored. Then the packages never arrived. I reached out to contact support, and I received a nice message but it was not helpful. I'm disappointed with my experience, and I request a full refund.
Hey Ashley! Thank you for bringing this to our attention, and please accept our sincere apologies for the delay and the lack of communication regarding your order. We want to assure you that your concern has been escalated internally, and our team is actively investigating the issue. A member of our team will be reaching out to you shortly with an update. We appreciate your patience and the opportunity to address this matter properly.
I spent 48 minutes on the phone to ensure that my order was correct since I was paying A LOT extra for expedited shipping. I also responded to the proof that I did not want the random "Klarna" banner their art department created. As you can see in the order screenshot, I ordered 2 banners with my company logo and text. They sent me one correct banner and one "Klarna" banner. I tried to call customer service to get this straightened out today but was told they could not help me and I had to open a ticket online. Super unhelpful customer service with poor English comprehension. Their website GUI is terrible and the design page has many issues. Save yourself the headache and order from someone else.
Hey Corey! We sincerely apologize for the inconvenience caused to you.The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I needed to re-create my banner twice because your website hung and lost my design. You also need to push the klarna pop up to the back or make the close button easier to recognize because users can not click on the Edit button if they need to change their design. Your website GUI needs a little work.
Just that. Never received anything. Paid $431 and never received anything except when I asked where our items are they sent me a completion date of 6/19 which I had a delivery date needed of 6/4. Can't get in touch with anyone that answers a simple question as to where is my order. Had to wait overnight, Still nothing has been resolved,
Hey Jennifer! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Great product, great price, great communication and excellent timing! Appreciate everything and will definitely come back.
Hey Nikki! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We received exactly what we designed and was very easy to do.
Hey Andrea! Thank you for your kind words! We're so glad to hear that the process was easy and that you received exactly what you designed. It's always our goal to make the experience as smooth and satisfying as possible. We appreciate your trust in us and look forward to serving you again soon.
The set up and ordering process was easy to do.
BannerBuzz promised delivery before my event — and failed to deliver. After the banner didn't arrive, I was told there was a "disclaimer" and an icon that supposedly clarified the delivery wasn't guaranteed. I double-checked — no such icon or message was visible. I waived the proofing to help speed things up, and instead ended up at my event with no banner to display. When I called to express my frustration, neither the rep nor the supervisor took accountability or offered any real solution. The lack of ownership and customer care was staggering. Bottom line: I'll never order from BannerBuzz again. The service is terrible, the support is dismissive, and their process is full of false promises. Buyer beware.
Hey Shannon! Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to investigate this further to assist you appropriately. However, we’re unable to locate any order associated with the name or details provided in the review.
To help us look into this matter, could you kindly share your order number or any relevant details mentioning to review team. You can reach out to us directly at [email protected].
We’re committed to resolving any issues and look forward to hearing from you.
Got a note saying order will arrive on May 29th. We left for our conference on May 30 and the banner arrived on June 3. It's still in the box and will go to the trash unopened. Total waste of money.
Hello! Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to investigate this further to assist you appropriately. However, we’re unable to locate any order associated with the name or details provided in the review. To help us look into this matter, could you kindly share your order number or any relevant details? You can reach out to us directly at [email protected] mentioning the review team. We’re committed to resolving any issues and look forward to hearing from you.
Purchased priority shipping and have yet to receive my product. Completely missed the project deadline because of this and now they will not respond to requests for a refund.
Hello! Please be assured that we have escalated this issue internally and are actively investigating this. We will contact you soon via email to provide an update and discuss the next steps.
Customer service was great. They responded quickly once I placed my order. They reworked my art work and still shipped my banner in a reasonable tome frame. The quality is great and looks exactly like the proof. I am very pleased with the banner and with customer service.
Hey Lori! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I didn't receive my order and didn't get any response from the website
Hi Amr, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
My item came damage wasn't able to use it for my event and now I'm fighting back-and-forth with the company to get it exchanged
Hey Shana! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Second time using Banner Buzz for banners. The process is quick and easy and the quality is great. Fast turnaround.
Hey Donna! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Package was received later than expected. I may consider adding another product (Custom 10x10 Rear Tent Wall) to my tent since Banner Buzz already has the design. But I have to prepare for delays in shipping.
Hey Edward! Thank you for your feedback. We apologize for the delay you experienced—your package was briefly on hold, and our team did reach out via email. We’re glad to see it was delivered the very next day, and we appreciate your patience throughout the process. We’d love to help you with your next addition of a custom 10x10 rear tent wall. Since we already have your design on file, placing a new order should be quick and easy. While delays are rare, we completely understand your concern and will do our best to ensure a smooth and timely delivery. If you have any questions or would like assistance with your next order, we’re here for you!
Quick, easy and effective. Plus the quality and efficiency is more than affordable... I actually feel like I should've paid more for what I got! Thanks BannerBuzz!
Hey Joshua! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We ordered a 8/2.5 ft double sided banner with a pole pocket at the top and we also wanted 4 gromments, Got the pole pocket but no grommets. Other that that, the banner production was fine and we got it on time.
Hi Tarak, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dave, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.