On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
We needed a hanging banner for an upcoming trade show on a short deadline. We sent the graphics and they sent the proof back in less than an hour, amazing. We approved, they went into immediate production and in less than 3 days, it shipped and arrived at the warehouse in plenty of time. It looked fantastic and really highlighted our booth. Banner Buzz really came through in crunch time.
I did not receive the spike. Could you please send it. I had too much going on with the event to deal with it at the time. This is going to be an annual event so we will use this sign again. I would like the spike since we paid for it.
Hi Dionne, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I spent hours back and forth with your designers' submissions and re-submissions, but in the end I did not get what I wanted. I wanted the image I sent you, to be turned into a flag, edge to edge, with no white border all around. When I rejected the design with white border all around, and asked for the image to have NO white border, your designer showed a stitching line that indicated that because of stitching I would lose a good part of my image. But that stitching line was NOT where it REALLY was stitched. Instead, my flag came back with a wide white border all around the image. BAD!
Hi Philip, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Big heads were great and arrived quickly. We will enjoy them this summer at boot camp graduation
Hey Diane! We are delighted to hear that you are pleased with our product and turn around time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The design was perfect, flag impeccable, very surprised at the quality for the price.
Hey Zachery! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hi Lea, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Easy and fast ordering, just as expected results. I recommend them!
Hey Ed! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Your website is very easy to use and you ship very quickly.
I appreciate that a lot.
Thank You
Hey Rae! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Delivery of my order has been twice delayed. A gift for a first born child so very disappointed it won't be available in a timely manner.
Hi Diane, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Lots of back and forth getting different address and billing addresses straight.
Fast response and supportive team, the image was first sent in a not-so-high quality, and a team member soon after submitting it, contacted me, suggesting to improve the resolution, sent me a demo, and asked me to approve it. This happened in no time.
Hey Ivan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
They communicated well and the banners were exactly what I wanted. They were delivered before expected. Also, held up in a storm that a canopy did not.
Hey Tate! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I reached out to FedEx to find the location of the decals but mentioned it got lost. Contacted BannerBuzz and they said they would look into it. I haven't heard from BannerBuzz but the package is obviously lost and have ordered the decals early August.
Hi Erika, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The ordering experience was quick and easy. Uploading the picture was user friendly.
Hey Maria! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Love the product once it arrived but I paid for expeditated shipping it that did not happen. I received the items 4 days after I needed them and it pretty much turned into a waste. The company has yet to respond to my email for reimbursement of the shipping, which is an issue.
Hi Austin, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
My package has taken 8 days to get from AHMEDABAD india in once peice, but has been sitting at the fedex centre for 6days now with no word. Its going to take less time for my parcel to come from india then from my local post office 15km away to my door. Please reconsider using fedex for your last leg trips in australia, they are incompetent.
Hi Elliot, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
This is my second order with BannerBuzz - both orders have had issues with delivery. The first delivery came in a box that was damaged; I'm still waiting on the second delivery.
Hi Michael, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The cards came out exactly how I wanted them. Definitely will be printing again!
Hey Jonathan! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The black trim on my white flag looks weird and the flag overall is very flimsy and cheap looking
Hi Meagan, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
When team asks… What's good source for X, Y, & Z?
Bannerbuzz has everything we need.
What source can meet delivery deadline?
Bannerbuzz delivers and turn around fast.
Who has best price?
BANNERBUZZ! And…
Site easy to navigate.
Get quotes fast
Superior customer service: always professional, responsive.
Hey Marsha! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good prices and excellent print quality. They are also very thorough on order review to make sure you're getting the best product.
Hey Brian! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Banners Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Marc! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!