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BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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Superior customer service: always professional, responsive.
Good prices and excellent print quality. They are also very thorough on order review to make sure you're getting the best product.
Hey Brian! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I needed to get signs made for my new outdoor store. I sent Banner Buzz my logo and a hand drawn idea that I wanted and they turned it into a professional masterpiece! Thank you Banner Buzz! This is a TRUE testimony. Not a fake promo. GALVESTON OUTDOOR STORE
Hey Tonja! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy company to work with, answered questions that I had throughout the process, and the banners turned out great! We are looking forward to having a great fair with the banners for decorations.
Hey Alison! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We are ordering our banners for our county fair and this was easy and I'm excited to download the kids pictures and see how they turn out.
Every order I've made with Banner Buzz, and I've made a lot, they always deliver a quality product for me. Great price point, and the team is very helpful.
Hey Emma! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The banner was top quality and very sturdy. The clarity of the lettering and color was top notch.
Hey Andy! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The service was good and the finished product was excellent it exceeded my expectations. The product was received on time which was great.
Hey Traci! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I paid for priority shipping and got it several days later than expected. I asked for refund on the priority shipping charge and the denied. They said we don't give credits. I had a bad experience with the customer service rep Ash via chat. I would not recommend this company.
Hey Daniel! We are truly sorry for the inconvenience you experienced with the delayed delivery and the interaction with our customer service. This is not the level of service we aim to provide. We have reviewed your case, and our team has already assisted you regarding this matter. However, we understand your disappointment and sincerely regret that your experience did not meet expectations. Your feedback is valuable to us, and we will ensure it is shared with the relevant teams to improve both our shipping process and customer service.
I have been using Banner Buzz for years and appreciate their excellent customer service and pricing. The thank you cards are of great quality.
Hey Deborah! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The banner we ordered on a super rush basis was PERFECT and the quality EXCELLENT! The Customer Service representative that assisted us with the purchase was extremely helpful and friendly, and even made sure that we took advantage of a current discount offered on the website.
Hey Maureen! Thank you so much for your wonderful review! We’re delighted to hear that your rush order banner turned out perfect and met your expectations in quality. It’s also great to know our customer service team could assist you in a friendly and helpful way, and ensure you received the best value. Your kind words mean a lot to us, and we look forward to serving you again soon!
I am extremely pleased with the quality of my Big Head Cutouts. I did experience an issue related to delivery and was very pleasntly surprised at the high level of customer service I received. Banner Buzz was responsive, prompt and reasonable, and we were able to reach a solution that was mutually agreeable. I would not hesitate to order from them again!
Hey Maria! Thank you so much for your wonderful review! We’re delighted to hear that you loved the quality of your Big Head Cutouts and that our team could assist you promptly with the delivery issue. Providing excellent customer service and ensuring a smooth experience for our customers is always our top priority. We truly appreciate your trust and kind words, and we look forward to serving you again soon!
They sent me completely blank tent canopies with no logo or anything. Keep in mind this is a custom print company and I could get a blank tent for cheap anywhere. They have taken over 3 weeks to resolve this issue and they are not even letting me return the canopies for a refund. They are only giving me partial store credit for something that is completely their fault. Worst customer service ever.
Hi Matthew, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The selection was simple. I was able to load a design I created. I felt that the site was simple to maneuver. The best part was the expedited shipping which saved the day for me.
Hey Cassandra! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I ordered two metal A-frames which are great quality and were delivered right on time. The only issue I ran into was that while the frames are advertised as 2'x3', the slot where plastic signs are inserted is exactly 2' wide, which means that a standard 2'-wide sign cannot slide into the opening. Thankfully I checked this before ordering my signs from a third party. The signs I ordered had to be 23.75"x35.75" in order to fit properly in the A-frames. Inconvenient, but not the end of the world. Overall, fantastic quality and service!
Hey Gwen! Thank you for your detailed feedback! We’re glad to hear you’re happy with the quality and on-time delivery of the A-frames. We truly appreciate you pointing out the sizing detail this will be very helpful for us to review internally and also for other customers to keep in mind. We’re delighted that everything worked out in the end and are grateful for your kind words about our service. If you need any further assistance, please don’t hesitate to contact us.
The reviews were helpful and easy to find. The website looks legit. Lots of other websites I looked at with similar products looked like scams, so I'm hopeful with this one. Time will tell!
I approved an item weeks ago and your team still kept asking me to approve and then completely missed the original in-hands date and refuses to take accountability for the delay and wants me to pay $60 to rush ship. Super unprofessional and unfortunate because I need to print so many more of these type of banners this next year.
Hey Lucy! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
AWFUL EXPERIENCE. It's been weeks since my event took place that I ordered TWO BANNERS for, that to date, still have not arrived. According to Fedex, they are lost and Fedex recommends BannerBuzz resend. Will see if they do, but this is ridiculous. Will never order from here and again!
Hi Jodi, We sincerely apologize for the inconvenience caused by the delay in receiving your banners. We have initiated an urgent replacement for your order, and it will be shipped as soon as possible. We understand the frustration this has caused, especially given the timing with your event.
Thank you for your patience, and we hope to resolve this promptly. Should you have any further questions, please feel free to reach out.
Hey Dom! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Everything was great, all the info was explained to me clearly.
Hey Jeffrey! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Not good at this point! Not sure what to do from here forward. I wish someone could contact me.
Hey Daniel! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Very nice flag, great quality! The images were clear and color was great!
Hey Laura! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Marsha! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!