Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of BannerBuzz USA

BannerBuzz USA

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate BannerBuzz USA?
grey stargrey stargrey stargrey stargrey star

BannerBuzz USA Reviews Summary

The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.

This summary is generated by AI, based on text from customer reviews

quality
694
This company responds to reviews on average within 0 days

Instant Feedback

15,820 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Laura W.
Unfollow Laura W.
Share Review
Report Review

Awesome flag! Great quality!
August 29, 2025

Very nice flag, great quality! The images were clear and color was great!

Date of experience: August 19, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hey Laura! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Ohio
1 review
1 helpful vote
Follow SCOTT S.
Unfollow SCOTT S.
Share Review
Report Review

Staff
August 29, 2025

Talked with too many people and banner was not as inspected.

Date of experience: August 19, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hey Scott! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Texas
1 review
1 helpful vote
Follow Elizabeth M.
Unfollow Elizabeth M.
Share Review
Report Review

I ordered this tablecloth for recruiting events and ordered and paid for it to be delivered by Aug 4th... we did not receive it until Aug 14th! This was because BannerBuzz kept claiming our Tax Exempt form was not correct. When I would correct it, I got an email saying thank you and the issue had been resolved... but still no product. I then would get another email a few hours later saying I had a balance of the taxes due and I had to pay it in order to get my product. I reached out again... same thing. I had to reach out around 5 times to get this order placed correctly and to FINALLY get my product but I had to request a refund and a bad review to get it done. It was very disheartening as we really would have loved this product when we requested it.

Date of experience: August 18, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hello Elizabeth, we are sorry for the inconvenience caused to you. We always strive to provide efficient service to every customer; however, we understand that there is always room for improvement. Please be assured that we will consider your feedback to enhance the customer experience. Our team will also be reaching out to you shortly to address your concern.


I was referred to your company by a friend of mine...
August 8, 2025
Previous review

I was referred to your company by a friend of mine and I am grateful she referred you. Your prices are reasonable and I am excited to see our product.

Date of experience: July 29, 2025
Maryland
1 review
1 helpful vote
Follow Karen A.
Unfollow Karen A.
Share Review
Report Review

Not what they say
August 28, 2025
Updated review

For a group saying that overnight is their usual, I don't believe it.

Date of experience: August 18, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hey Karen! We sincerely apologize for not meeting your expectations. While we always strive to provide efficient and timely service to every customer, we regret that this was not your experience. Your feedback is very important to us, and we will take it into careful consideration as we continue working to improve our processes. Thank you for bringing this to our attention.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Website design tool dloes not allow for you to see...
August 8, 2025
Previous review

Website design tool dloes not allow for you to see step and repeat patterns, it only shows one giant logo when uploading.

Date of experience: July 29, 2025
Alaska
1 review
1 helpful vote
Follow Evanne K.
Unfollow Evanne K.
Share Review
Report Review

Trying to order
August 28, 2025
Updated review

Please don't do it, it's like recreating a whole new order, and then this issue of having to have more than 50 characters before you can submit is dumb

Date of experience: August 18, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hey Evanne! We sincerely apologize for the inconvenience you’ve faced. We completely understand how frustrating it must feel to have to recreate a new order and then encounter the added difficulty of the character limit requirement. Please know that your concerns are very important to us, and we truly appreciate you taking the time to share this feedback. We will be escalating this to our team so we can work on improving the process and removing unnecessary obstacles for our customers. Your input helps us serve you better, and we are committed to making your future experiences smoother and more convenient.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


She so helpful
August 17, 2025
Previous review

She so helpful

Date of experience: August 6, 2025
Massachusetts
1 review
0 helpful votes
Follow Abbie L.
Unfollow Abbie L.
Share Review
Report Review

The customer service was great at helping me figure out my design and responded promptly. The quality of the banner I ordered was great, the design was perfect, and the produced and shipped it so quickly. I would highly recommend banner buzz.

Date of experience: August 18, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hey Abbie! We’re so glad to hear you loved the banner and had such a smooth experience with our team! Thank you for highlighting the quality, quick turnaround, and support you received. Your recommendation means a lot to us, and we look forward to helping with your next project! If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Pennsylvania
1 review
0 helpful votes
Follow Terry H.
Unfollow Terry H.
Share Review
Report Review

Duplicate Banner
August 28, 2025
Updated review

This job was well done and in a short period of time. Submitted old copy and they matched the original.

Date of experience: August 18, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hey Terry! Thank you so much for your kind words! We’re glad we could quickly match your original copy and deliver the results you were looking for. Your satisfaction means a lot to us, and we look forward to assisting you with future projects.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!


Great feedback, quick responce
August 8, 2025
Previous review

Great feedback, quick responce

Date of experience: July 29, 2025
Florida
1 review
0 helpful votes
Follow John J.
Unfollow John J.
Share Review
Report Review

Banner
August 28, 2025

Great banner will definitely be ordering again color matching was perfect arrived safely shipping was in decent time Thank you!

Date of experience: August 18, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hey John! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

California
1 review
1 helpful vote
Follow Erica G.
Unfollow Erica G.
Share Review
Report Review

I ordered navy blue and got a purple blue canopy. This is not ok because I called and asked for verification that it was actually navy blue because the proof actually looked more royal. We received it and it was more purple blue and they won't send us the correct color. Otherwise the product is fine but very disappointing because this is for a school and the colors represent us and right now they look like our neighboring schools colors not ours!

Date of experience: August 18, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hi Erica, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Maine
1 review
0 helpful votes
Follow Aaron H.
Unfollow Aaron H.
Share Review
Report Review

Personalized flag was fast and easy. Great material and print quality.

Date of experience: August 18, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hey Aaron! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Jersey
1 review
0 helpful votes
Follow Ashly W.
Unfollow Ashly W.
Share Review
Report Review

For Lease in a Hurry
August 25, 2025

Banner Buzz is amazing! I needed a "For Lease" property banner with my phone number fast, and they made it happen. I was able to create the banner right from my phone, and in less than 5 days from ordering, I had it in my hands. They were fast, thorough, and worth every penny. I'll definitely use them again!

Date of experience: August 15, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hey Ashly! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Illinois
1 review
0 helpful votes
Follow David D.
Unfollow David D.
Share Review
Report Review

So smooth and perfect
August 25, 2025
Updated review

Easy intuitive and trouble-free Great experience, would give 6 stars of I could.

Date of experience: August 15, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hey David! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!


EASY TO USE DESIGNER, REASONABLE PRICES BESIDES EXPEDITED...
August 5, 2025
Previous review

EASY TO USE DESIGNER, REASONABLE PRICES BESIDES EXPEDITED SHIPPING, AND PLEASANT EXPERIENCE SO FAR!

Date of experience: July 26, 2025
Colorado
1 review
0 helpful votes
Follow Ray J.
Unfollow Ray J.
Share Review
Report Review

Communication
August 25, 2025

Tried to change order almost immediately. I was told it had already gone to print and I would not be able to change.

Date of experience: August 14, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hi Ray, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.

Ohio
1 review
0 helpful votes
Follow Don M.
Unfollow Don M.
Share Review
Report Review

Special Event Flags
August 24, 2025

The communications and quality of the finished flags were outstanding. Strongly recommend doing business with this company.

Date of experience: August 14, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hey Don! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

Florida
1 review
0 helpful votes
Follow Samantha B.
Unfollow Samantha B.
Share Review
Report Review

Custom Design with a Catch
August 24, 2025

I hired a designer to create a custom design for me. Little did I know that when I reordered I would not have access to the design I created and purchased. Instead I would have to work with the designer and pay additional designer fees for any changes. I wanted the design so in the future I could swap out images but keep the overall layout. Even if I stuck with the same design with the same photos, I found out I would still have to pay a designer fee. I think they are making way more money off the design fee than they should be. I paid for the design, I should be able to have access to it in the "my designs" section

Date of experience: August 14, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hello Samantha, we are sorry for the inconvenience caused. The My Design section shows files you created in the design tool, and they remain saved if you have saved them. The Hire a Designer option applies only to that particular order where our designer created the file as per your requirements.

If you wish to reorder the same product and artwork within 180 days of the previous order, you can use the reorder option without paying the Hire a Designer fee again. However, for different artwork from the previous order, we charge a minimal Hire a Designer fee to create the new design as per your needs.

To retrieve your previous order’s editable file, our team has offered you the best possible charges. If you have any other concerns, please feel free to contact us.

New Mexico
1 review
0 helpful votes
Follow Juperi J.
Unfollow Juperi J.
Share Review
Report Review

Quick shipping
August 23, 2025

Product came quickly as expected. But item could not be used. The image was too blurry

Date of experience: August 13, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hi Juperi, Thank you for sharing your feedback with us. We are glad to hear that you are pleased with the quick delivery. We assume there might be a small typo in your review, and if there is any issue with the item you received, we would be happy to assist you. Please reach out to our customer service team so we can look into this and resolve it for you promptly.

Michigan
1 review
0 helpful votes
Follow ALEXIS D.
Unfollow ALEXIS D.
Share Review
Report Review

I received exactly what I envisioned but at a higher quality. Will definitely shop here again!

Date of experience: August 13, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hey Alexis! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

West Virginia
1 review
0 helpful votes
Follow Dylan O.
Unfollow Dylan O.
Share Review
Report Review

The design tools are awful
August 23, 2025

First tried to use the design tool to make a table clothe, would not save or let me continue. I tried multiple browsers and wasted hours so I went to another site. The banner I got with pole pockets, It showed me where the safe printing zone was, kept the image in there even though it looked small expecting the pole pocket area to be folded over. Received the banner with tons of excess and the design being in a small section of the banner. Asked for them to replace it and they offered 30% off a new one. Never would I put more money in to this company.

Date of experience: July 23, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hello Dylan, we’re sorry for the inconvenience caused. Our design tool displays the safe area to ensure the artwork isn’t affected by the 4" pole pocket stitching, keeping important elements within the safe zone. Since you selected top and bottom pole pockets, the blank space may appear more visible, but it matches your created artwork and the pole pocket size. We can see our team reached out again after the 30% offer and provided the best possible resolution with a 50% discount. Your feedback is valuable, and we’ll certainly consider it to improve the customer experience.

Virginia
1 review
0 helpful votes
Follow Robert R.
Unfollow Robert R.
Share Review
Report Review

Custom car decal
August 22, 2025

The process was just like described... easy! The staff was very helpful and accommodating. Price was extremely affordable. I'm already planning my next project. Thanks BannerBuzz!

Date of experience: August 12, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

Hey Robert! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!

New Mexico
1 review
0 helpful votes
Follow SOMOS D.
Unfollow SOMOS D.
Share Review
Report Review

Disappointed
August 22, 2025

I ordered this product specifically because of the "guaranteed shipping" information provided on their website. It was due to arrive a few days prior to our event, which I felt comfortable with. Not only did it NOT arrive on time, but I never received any calls back or compensation from the company when I called to express my disappointment. The banner did finally arrive the following week and looks great. Unfortunately, it is sitting in a box as the event had already passed.

Date of experience: August 12, 2025
Veeni M. — BannerBuzz USA Rep
8 months ago

We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.