On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BannerBuzz USA Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great experience with uploading proofs, communicating revisions, and receiving good quality personalized flags quickly, would highly recommend!
The custom design process was quite easy, the price was excellent and the shipping time good. Overall quality is very nice.
Hey Robert! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
They were quick and clear to respond to my design with questions and updates. My tent arrived ahead of schedule and it's such fantastic quality! I'm very pleased!
Hey Elizabeth! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Thank you so much for correcting the product! I appreciate your assistance.
Hey Isidro! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The first two orders went well, but then this order was made overseas and had a week of customs delays making it unusable because it is now after the event and the product still has not arrived.
Hey Dave! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Poor Service in 2025 In 2024, we had a dedicated account manager — this year, that role has been eliminated. Instead, you're forced to deal with a call centre that rarely answers, and when they do, you spend hours reviewing details only to have them come back wrong. Be sure to double-check every deadline — the timelines they advertise are inaccurate. When we spoke to Banner Buzz, we were given incorrect production timeframes, which meant we wasted valuable time working on designs. To make matters worse, they delivered the wrong product: we ordered mesh vinyl banners and received standard vinyl instead. We also specifically requested grommets on certain items, and those were not done either. After two successful years working with them, this is the last year we will use their services. We will not work with them again.
Hey Greth! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Love the quick turn around & the quality of banner. Products never disappoint.
Hey Lavel! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
When the prints finally got here after beings stuck in customs in Memphis for over a week, I opened them to find the roll of vinyl prints had been smashed on both end. The wrinkles in the vinyl from the damage in shipping caused the ink to chip away and reveal the white vinyl. I will attach a pic if possible.
Hi Ryan, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I specifically paid for my package to be here on 08/07. I would have NEVER paid more for shipping if the website didn't state "get it BY 08/07". Because it didn't arrive on that date or prior, I was unable to complete my project. They refuse to give me even one red cent back. Just go elsewhere with actual customer service because this is NOT it. They would have had a forever client, but now I'll be taking my business as well as my clients to another company.
Hello Briana, we’re sorry for the inconvenience caused. We see that you selected Priority Shipping, which offers an 89% chance of delivery on the estimated date (7th Aug) and an 11% chance of delivery within one additional business day (8th Aug). This information is displayed on the website cart page next to the Priority Shipping option for customer reference. In your case, the order was delivered within the specified timeframe.
However, as your satisfaction is our priority, we can see that our team has contacted you via your registered email and provided shipping refund. If you have any other concerns, please feel free to contact us.
Customer service was great, but the flag did not match the proof approved.
Hello Vanessa, thank you for your feedback. We’re glad to know you’re satisfied with our service. However, we’re sorry to hear about your disappointment regarding the artwork. As your satisfaction is our priority, we can confirm that our team has contacted you and provided a replacement. If you have any other concerns, please feel free to contact us.
Great service and communication. Received proof very quickly.
Hey Martha! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Banner Buzz willingly revised my proof twice as I worked to get the ideal layout. They were fast and patient with me until I got it looking exactly how I envisioned. I just recieved it and couldn't be happier with the finished product. I would say it even exceeded my expectations.
Hey Steven! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I was very pleased with the results of my flag. They were quick to process my order and was shipped to me faster than I expected! Thank you!
Hey Jon! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This is the second time I've used BannerBuzz. Both times, designers contacted me to problem solve potential issues with my banner (file rendered poorly, grommets would punch through design, etc.). I am so incredibly grateful for the time they take to address issues *before* printing and shipping. Consequently, I have only received superior products that were the envy of my colleagues. I will use BannerBuzz forever!
Hey Amy! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great quality, great price and great customer service! Will definitely order again
Hey Jody! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
It was an easy build and came quickly to us. they want over 50 chars
Hey Bruce! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
My banner looks just like the artwork I submitted. This is the fourth job that Banner Buzz has done for me, and each one has turned out great.
Hey Suzanne! Thank you for your continued trust and loyalty! We're so glad to hear that your banner matched your artwork perfectly and that we’ve been able to deliver great results each time. We truly appreciate your support and look forward to working on your next project!
Easy to order a custom banner. The last several banners I had done were perfect and looked just like the artwork I sent.
Requested a banner with only top grommets by selecting the "Top Only" option on the website, which should have been a total of two grommets at the top in the corners. This data apparently does not get to the production facility. I got a banner with two at the top, two at the sides and two at the bottom and they told me I have to write out those instructions. Despite paying for expedited service, the product didn't arrive until after my event. After all of this, they wouldn't even refund me for that product, instead saying they could only give me store credit. Now they won't even give me store credit because I no longer have their shipping label.
Hi Tobias, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Overall exceeded my expectations Answered all questions clarifications and changes well
Hey Michael! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Product arrived at time stated and as advertised. Seemed to a fair price that qualified for free shipping. Free shipping was key to the purchase.
Hey Richard! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Rob! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!