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Banners | High Quality Full color Banners, Custom Vinyl Banner Printing with Heavy Duty 15 oz Vinyl ► $0.99/SF ► FREE Shipping ► 100% Quality, BannerBuzz CA. 3449+ Customers Reviews from Toronto and across Canada.
BannerBuzz Canada Reviews Summary
The company has established a strong reputation for delivering high-quality products and reliable service, with many customers expressing satisfaction with the design process and the final results. Positive feedback highlights the professionalism of the staff, ease of use of design tools, and prompt delivery. However, some customers have raised concerns about service delays, particularly regarding shipping timelines and issues with replacements, which occasionally lead to frustration. Overall, while the company excels in product quality and customer support, there are areas for improvement in logistics and responsiveness to customer issues.
This summary is generated by AI, based on text from customer reviews
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To fill out the address information was a bit tricky. There are two address lines. One for the civic number and one for the name of the street. This should be specified..
Why two addrees line? One for the civic number and one for the road. If that is the case then may i suggest that you specify: 1 line for civic number and 1 line for name of street/road
I ordered several items for a big event. Before placing the order, I called them and got confirmation that they will deliver on time. Did not get the items on time. The website gives a Canadian address but it is not made in Canada instead it comes from India. No surprise that it never made it. It is nearly impossible to speak to a rep. Even when we were able reach them. They kept telling us that we reached the wrong department and it is beyond their control to help. They blame the courier company but the courier company is not to be blames as they choose the cheapest shipping service. DO NOT ORDER FROM THIS COMPANY. AVOID AT ALL COST.
The payment part of your site seems to be really buggy. If your site hadn't come recommended by other vendors I would have thought it was a scam site. 3 times I had to enter my payment info for it to finally go through and I'm wondering if you m if he have processed payment twice for the same order as twice I confirmed Apple Pay payment. But the first time never went to a confirmation screen, just froze and I never got confirmation email etc. Also spelling errors on sites make me weary- on the payment page at the bottom beside the orange "place order" button it says payment summery (should be summary). Anyways I pray you only charged me once and my order arrives but let's just say I'm not feeling very confident right now.
Update- I received my order in a reasonable time. Wish the table covers were folded properly rather than being so rumpled in the bag they were shipped in. Otherwise seems good quality.
Hi Nicole, we appreciate your feedback on the quality and shipping. We regret the inconvenience caused due to packing. We request you to check the below instructions to make it right.
Washing Options:
Regular machine wash at regular temperature using a mild detergent and wash
Drying Options:
Dry flat for best resultsDrip or line dry tumble dry at the gentlest setting
Removing Wrinkles:
If fully dry, iron at high temperature using plain paper in between the fabric and the iron plate. It moist, iron at moderate temperature using plain paper in between the fabric and the iron plate. Do not iron when soaked.
If the issue still persists, please do not hesitate to raise a ticket from your Bannerbuzz account. We will look into it promptly.
The payment part of your site seems to be really buggy. If your site hadn't come recommended by other vendors I would have thought it was a scam site. 3 times I had to enter my payment info for it to finally go through and I'm wondering if you m if he have processed payment twice for the same order as twice I confirmed Apple Pay payment. But the first time never went to a confirmation screen, just froze and I never got confirmation email etc. Also spelling errors on sites make me weary- on the payment page at the bottom beside the orange "place order" button it says payment summery (should be summary). Anyways I pray you only charged me once and my order arrives but let's just say I'm not feeling very confident right now.
Tried to get service and called regarding order and put in for a call back. When I received the call back it was a recording telling me to go to the website for chat assistance. Poor service process when a promise to recieve a called back was requested.
Hello, John. We apologize for the inconvenience you experienced with our service. We always aim to deliver the best quality product and provide excellent customer support, but we understand that there is room for improvement. Your comments have been shared with our team.
Regarding your concern about your order, we understand that you would like the decal to be visible on the outside of the hockey arena ice surface glass while applied inside. We have made the necessary updates to your order, and our designer will take care of the rest. If you require any further assistance, please don't hesitate to reach out to us.
Was quick and easy for this project. Delivered on time and almost perfect. The fold was slightly off, which would not be noticeable if hanging the sign. We put it on a sandwich board so to adjust a little to line up. This is very minor but if you're a bit of a perfectionist you would notice it. I'm happy enough that we will order more.
Easy to use website. Great communication. Quick turn around. Great customer service. Quick delivery.
So far to good...just ordered and can't wait to see the products…so the banners have now arrived, right on schedule. They look like great quality, nice vivid colours and professionally done.
Dealing with BannerBuzz has been the worst experience I have ever had with a service business. I could not get a correct proof, no matter how many times I tried, nor could I received any help, either on the phone or in the chat. I spent the entire day with the chat open, from 9:30 until 5:00, I connected with 9 different "people", and no one could even give me a straight answer. I'm not even sure I was chatting with a real person and not a bunch of different bots with different names! Worst. Company. Ever.
Dear Customer, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.
Awesome experience and great customer service. Will shop again.
I made an order of yard signs (6) and magnet signs (4) with a delivery date of June 28 2023, the order was shipped out of India to two separate packages. The first package arrived early on June 26 which was a pleasant surprise and I figured the second would arrive the next day. The package did not arrive by the expected date - I contacted the company who indicated they would look into this and email me. I did not receive an email 24-48 hours later. I reached out again on July 3 and was told they would look into it and send me an email 24-48 hours later. I demanded to speak with a supervisor, who eventually called me and indicated that they would look into this and asked me to wait until Thursday (July 6) for a resolution. After not hearing from the company again, I attempted to reach out to support. After a lengthy wait, I was finally advised that my issue would be looked into and to wait 24-48 hours for a response. At this point its been nearly two weeks since the expected delivery date. Half of the order that was shipped at the same time has arrived and the other half was not put on the same plane and is now no where to be found. I will be disputing the charge with my credit card company due to the missing shipment and moving my business back to Vista Print which is local to Canada, shipping is faster, and support is far more superior as they put making it right with the customer ahead of continuously making the customer wait. With Vista Print, I would have already received a replacement for the missing package already.
Hi Ryan, We truly regret the inconvenience you have experienced. We appreciate you taking the time to get in touch with us. We do our best to help every customer as soon as they contact us,however,we are sorry that you didn't get the assistance at first instance. All of our orders are shipped on time, however as we rely on outside logistics providers, we have no control over this aspect of the process. We truly regret the delay in delivery and promise to do better the next time. We have shared your feedback with the appropriate team in order to provide a better experience in the future. We would really appreciate if you could reply us to the email that has been sent. Our team has reached out to you for the best possible resolution. We value your time and effort contacting us.
Enjoyable application to create custom gifts! My order arrived sooner than expected and was exactly as I had designed it. Very pleased, and will definitely be ordering from these folks again!
My delivery was delayed twice. I needed my labels for the new business I am starting and the delays have cost me a lot of money and time. I am not impressed
The design tool was really easy to use!
The site was easy to navigate and to process. I custom designed a logo for my racing vehicle. The cost delivered for 2 sets of decals including shipping and taxes was $27.00. This sounded to good to be true and delivery was in 10 days. Everything was delivered on time and was great quality. I will be ordering again.
Logo is very small on a XL t-shirt
Vinyl letters didn't stick on my cast iron dumbbells ans that was the whole point...
Great so far, but I received my 20% discount by text after I had already placed my order
Great overall experience. My order was received on June 12th and I am very impressed with the look and quality of my table runner. Thank you also for applying my first time client discount after I had forgotten to add it at checkout. I will definitely be looking to use your services again.
My first time here. Good experience but wish that I could have previewed my order.
Editing program was a bit difficult. But Great website and great support. I cant wait for the finished product.
Lucas was amazing and was so patient and I'm not tech savvy so he walked me through every step and stayed with me till the end
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Leona, thank you for taking the time to share your valuable feedback with us. We apologize for any inconvenience caused and regret to inform you that we are currently unable to locate your order details. Please note that our production location for each product and order may vary depending on product availability, although our registered office is in the CA and overseas. We appreciate your feedback on our customer support and want to assure you that we are continuously striving to enhance our services. To better assist you, please email us at [email protected]. Our escalation team is dedicated to providing you with the best possible resolution. We understand that your experience with us has not been satisfactory, and we are committed to rectifying the situation. Your business is important to us, and we look forward to improving our processes for the betterment of our customers. Thank you for your understanding.