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Bailey Street Home

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Bailey Street Home Reviews Summary

Bailey Street Home has a rating of 2.7 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bailey Street Home most frequently mention and customer service. Bailey Street Home ranks 73rd among Home Decor sites.

service
36
value
63
shipping
63
returns
15
quality
60

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3,082 reviews

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Georgia
1 review
11 helpful votes
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Terrible customer service
September 5, 2020

I received my item broken i call stay on hold for an hour no one answers choose the call back option no one calls i sent two emails no responds i would have loved to order again they have nice stuff but i won't have had terrible experience for my first time

Date of experience: August 6, 2020
New York
1 review
0 helpful votes
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Where is my order?
September 4, 2020

I ordered a desk on 6/5 and have called 3 times(on hold for between 45mins-2hrs) and emailed 8 times with zero response. This company will take your money and run. Stay away, it is a fraud!

Date of experience: August 5, 2020
Georgia
1 review
0 helpful votes
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Excellent Service and Products
July 30, 2020

I purchased my dining table lights and also purchased a hand painted antique dresser and I am very happy with both products and the quick delivery. Bailey Street Home is true to their products, customers and quality!

Date of experience: July 30, 2020
Alabama
2 reviews
0 helpful votes
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Beware
August 16, 2020

I ordered 2 crystal lamps twice from this company. What I received were 2 very ugly cheap looking plates, BOTH times.

I called and emailed multiple times and never received a response.

Fortunately, I ordered them through Walmart and received my money back.

I'm convinced they are a scam.

Took a very long time to receive first order.

Date of experience: July 17, 2020
Colorado
1 review
12 helpful votes
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No response
July 16, 2020

I have attempted to resolve an issue with Bailey Street Home for approximately one month. I left two emails because I couldn't reach anyone by phone and finally left two messages on their website. I received a ticket number, but never received any response until I left a review on Sitejabber. After leaving that review, they finally responded, saying they wanted to help, but I have heard nothing since.

Date of experience: June 16, 2020
New York
1 review
0 helpful votes
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Tabletop Easels for Bridal Shower and Wedding
June 4, 2020
Updated review

Great quality and price. Will be nice fur both Shower and Wedding. I ordered more!

Date of experience: June 4, 2020

Great
May 21, 2020
Previous review

Great

Date of experience: May 21, 2020
Minnesota
1 review
2 helpful votes
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Never shopping with you again
June 15, 2020
Updated review

This was the WORST experience I have ever had. Quick to take my money but beyond snail slow for producing product. Called multiple times no call back and no response on emails until able to email someone directly. I WILL NOT recommend this site to anyone.

Date of experience: May 16, 2020

Very easy website, ease to ordering
May 2, 2020
Previous review

Very easy website, ease to ordering

Date of experience: May 2, 2020
New Jersey
1 review
0 helpful votes
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Wonderful selection & pricing
May 14, 2020
Updated review

Great selection with prices to match!
The site is easy to navigate & order from.

Date of experience: May 14, 2020

Great selection with prices to match!
April 30, 2020
Previous review

Great selection with prices to match!

Date of experience: April 30, 2020
Kentucky
1 review
22 helpful votes
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Color of item not as described
April 27, 2020
Updated review

I ordered a lumbar pillow cover that was advertised as being blue and mustard in color. When it arrived, it is definitely not blue, but is gray and mustard. I had bought it to go with a blue and mustard stripped comforter and it will not work with it, but I am going to keep it anyway and try to use it somewhere else in my house. The description of the product should be revised to accurately reflect the colors of the item. It is a beautiful pillow cover, but just not blue and mustard that I had hoped I would receive.

Date of experience: April 27, 2020

Great online shopping!
April 13, 2020
Previous review

Great online shopping! Had exactly what I was looking for!

Date of experience: April 13, 2020
Minnesota
1 review
0 helpful votes
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Great service, good quality.
April 23, 2020
Updated review

Easy shopping experience with great prices. Product arrived with some minor damage.

Date of experience: April 23, 2020

Easy shopping experience with great prices
April 7, 2020
Previous review

Easy shopping experience with great prices. Haven't gotten the actual product yet though.

Date of experience: April 7, 2020
North Carolina
2 reviews
13 helpful votes
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Heavier than expected
April 11, 2020
Updated review

While I knew when I ordered the pizza board that it would hold a 24" size pizza, I didn't expect it to be 1-1/2" thick and weigh 5 pounds! It is quite a feat trying to hold the heavy board with one hand and slide a hot pizza onto it with the other.

Date of experience: April 11, 2020

Easy site to maneuver, great products
March 28, 2020
Previous review

Easy site to maneuver, great products

Date of experience: March 28, 2020
California
1 review
5 helpful votes
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My experience with this place was the worst customer service ever, I was trying to place an order for a desk and when it went into my cart it was taken out and the price changed. I called several times was on hold for a very long time and then finally got someone in customer service they always said that is not my department I was transferred to a voice mail with no return calls emails were not answered as well, would not recommend as there are real companies that appreciate their customers.

Bailey Street Home attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 2, 2020
Florida
1 review
0 helpful votes
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Great place to shop for home furnishings
March 31, 2020
Updated review

Fun online shopping with a huge inventory of styles

Date of experience: March 30, 2020

I love the styles and selections
March 24, 2020
Previous review

I love the styles and selections

Date of experience: March 23, 2020

From the business

Our passion is to introduce you to today and tomorrow’s styles and trends in decorative home furnishings at amazing prices, every single day! Importantly, we are a product company first. Our design team travels the world, studies fashion, style and trends, then develops quality hand-crafted home furnishings with one purpose in mind – making affordable what you thought was impossible. Combining our design and product development passion with our innovative industry sourcing is just one element of how we can provide affordable luxury home decor that you will not find less expensive anywhere else.

How do we unlock the value for you? We combine our passion for style and trend home furnishing with our 15+ years of experience in the e-commerce business. We have purposefully brought the two together to eliminate unnecessary cost and unlock value for today’s homeowner working on a remodel or renovation project, or today’s home buyer who want to complete the dream of co...