Bailey Street HomeReviews 91

Did not realize how cheap and small the lights would look when installed on the ceiling. They are so shiny they look plastic and they are very close to the ceiling and not as I envision them to be from the pictures. Due to the super high gloss the shells look plastic and it looks very cheap. How would I know this would be so noticeable when installed? Very disappointed in quality and visual appearance of this product as well as with customer service. I seem stuck with these lights now as customer service told me I could not return them & offered nothing back to me for my disappointment and paying over $100 for two very cheap looking lights.The pictures look better than the real products

Placed order. Received the BOX quickly. Contents were nowhere NEAR what I ordered (See pictures - ordered silver/purple, received rust with purple back and RED shades!). Contacted company immediately. They requested pictures, which I sent immediately. NO RESPONSE. I have emailed 3 more times, still, NO RESPONSE. I have a light I cannot use and want to return/replace, but cannot get ahold of anyone. SHAM/SCAM should've known better than to order with them.

I am pleased to say after a negative experience with a customer service rep, the company reached out and have resolved our issue to our great satisfaction

I purchased a wall clock, that was presented in multiple shades of various woods. It arrived in a flat grey paint, that also covered part of the "brass tones" in the numerals. I reported the problem and that I wanted to return the item. Return "approved" if I pay for return shipping! Return shipping was $70. I asked them if this could be modified or shipped back at their reduced rate. FI was only told to return with the return slip in 10-30-days or it would no longer be accepted. I payed $120+ for the item. I told them I will keep the clock and give it away... but I would review the issues on their website. NO RESPONSE. So here it is. REALLY BAD TO DO BUSINESS WITH. I DO MUCH INTERNET SHOPPING OF HOME FURNISHINGS, DECOR, SUPPLIES, ETC. THIS IS NOT A FRIENDLY COMPANY, WILL NEVER BUY HERE AGAIN... and I spend thousands every year doing my shopping on line. These guys are not good business.

Al

This was my first and will be my last time shopping with Bailey Street Home! I received a damaged clock and requested a replacement. I received an email requesting pictures. I sent in pictures and a video of the clock with no response. I called customer service the rep said she would submit a ticket and someone would reach out to me via email within 24 hrs. I never received an email. Called back…same response. Buyers be ware… if you receive a damaged item, don't expect the replacement or refund process to go smoothly! I will NEVER shop with this company again!

Excellent products, free shipping. Easy navigation. Thank you!

Great Find! Fedex delivery sucks. But I'm happy with my purchase overall.

Easy to use website with great service and prices.

Really happy for the sofa i received, quality item at an amazing price. Going to buy again soon! Strongly recommended

Purchased a big, blue amphora-style vase. Looked great online, did not translate as well in my home:(
FedEx and UPS and USPS were charging as much as my item cost (!) for the return postage.
I thought I was sunk, would have to gift it, or sell it on Offer Up!
You may have to wait for it, and feel like you're stuck with the product you don't want
FOR A SPLIT SECOND, but lo! And behold! The service team does swoop down and
SAVE YOU! Thank goodness for prepaid return label (brushing the sweat from my brow!).
Thank you, Bailey Street Home :)

During the telephone conversation, Mr. Schiller was extremely friendly and accommodating. I will be shopping at Bauhaus Berlin again.

Perfect for my tables. Price was nice, plus free shipping.

Great options... was looking for a large fashionable ceiling fan. BSH had multiple beautiful choices. Excellent, high quality product and most competitive price online.

So far so good. Waiting to see quality of product.

Best price for a very unique light fixture.
Looks great in our bathroom

Incredible prices. Unique selections. No tax or shipping.

The site was easy to navigate. Order went through seamlessly. Shipping was timely. Have not opened and put together yet as we are in the middle of renovations. I cannot comment on the quality of the actual product yet.

I ordered a lamp and then changed my mind. The order had not shipped but they said they were not able to stop it from being shipped. I do not understand why it could not be stopped when it had not shipped. I need to return but don't feel I should have to pay to have it returned.

Good selection, fair price, free and fast shipping