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Bailey Street Home Reviews Summary
Bailey Street Home has a rating of 2.7 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bailey Street Home most frequently mention and customer service. Bailey Street Home ranks 78th among Home Decor sites.
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I ordered a chandelier that was advertised to have same day shipping. It did not ship so I contacted customer service via chat. I was told it would not ship for more than a week so my options were to accept $50 or cancel the order. I was not informed in the chat that if I canceled it might still ship. Three days later I received an email it shipped anyway. When I attempted to make the return I was told I had to pay 10% fee for the return. On another chat with customer service, I indicated I was not advised of this possibility in my return options and they told me I still had to pay. When I said I was going to dispute it I was told by customer service "it would put me in a difficult situation". Scary
Your representative sucks! He is so rude and unprofessional and keep on repeating the same thing all over again! No empathy, not very helpful and not knowledgeable! Also, please send us an email for any orders being placed online because we needed that! Your process sucks!
888# will hang up on you after directing you to "live chat" on the website. Chat bot said I had a 3 minute wait for a live agent - 25 minutes later I'm writing this review...
I ordered a new ceiling fan from Bailey Street Home and a downrod to attach it to the vaulted ceiling in my bedroom. I mis-measured the downrod length so the item I received wasn't long enough, so I contacted Bailey's customer service to request a return and refund.
Long story short, their Customer Service team (namely Ms. Ann Magat and Mr. Daniel Williams) did a great job assisting me with my inquiry, even following up when I was not able to respond to emails for several days due to circumstances. I received my refund in a timely manner.
I really appreciate their help and would definitely order from Bailey Street Home again due to their great service.
We bought a fan and it was defective and we were denied our return and received an email saying we can contact the manufacturer. Also you can not talk to anyone on the phone. It is chat only.
Unlike other large e-commerce businesses, this company does not provide a return label when returning product. You will receive an RMA number, take you product to a shipping company ie.-post office,FedEx, UPS. You pay the shipping costs, mine was $86 and then you have to fill out a form online with the tracking number because they don't provide return labels.
I returned 2 light fixtures to Build.com and it cost me $17. From now on, I will not buy from Bailey Street or any other e-commerce business with these return policies.
Thank you for taking the time to share your feedback with us. We genuinely apologize for any inconvenience you experienced with our return process, and we appreciate your candid comments.
We understand that the absence of prepaid return labels can be a source of frustration, especially when dealing with larger items like light fixtures. Your perspective is valuable, and we regret that our current return policy did not meet your expectations. We strive to provide a transparent shopping experience, and we do our best to communicate our policies on our website to help users make informed decisions. If there's anything specific you believe we can do to address your concerns, please don't hesitate to reach out to our customer service team. We value your business and would like the opportunity to make things right.
No project can be completed in 30 days. By the time I prepared and planned out the rest of these two light fixtures, I was on day 38 since I received the product. I requested a return and I was told I exceeded the 30 day policy. I would NOT have purchased from this seller had I realized I only had 30 days to return them if anything came up. Something came up. I am stuck with $400 of lights that I was told to just sell online. I don't know why they won't take them back - but for $400 I will never purchase anything from these guys again. They also didn't respond to my request the first time - completely ignoring it.
Hello Neil, I understand your frustration with the 30-day return policy. It can indeed be challenging when plans change, and you're left with a product you can't use. Many companies have a similar policy to strike a balance between customer satisfaction and operational efficiency.
To provide you with more effective assistance, could you kindly share your order number with us? This will allow us to thoroughly review the situation. Alternatively, you can submit a ticket through our helpdesk, and we will promptly follow up to address your concerns. Thank you for your cooperation.
https://belami.atlassian.net/servicedesk/customer/portal/7
My coffee table exceeded expectations. More beautiful and spacious than I expected. I purchased it from Bailey Street Home for a fraction of the price of their competitors. Delivery was smooth and the truck driver brought it into my home and unpacked it for me. There was a small inconspicuous blemish inside the cabinet caused from shifting in transit, so I called customer service and they adjusted the price even further so I could retouch myself. Will be purchasing a bedroom set and a dining room set from Bailey Street Home soon.
Thank you so much for taking the time to share your wonderful experience with us! We're absolutely thrilled to hear that your coffee table surpassed your expectations. The photo you've shared with Tinkerbell is just adorable! The coffee table truly looks like the perfect fit for your space. We're honored to have earned your trust, and we can't wait to assist you with your upcoming bedroom set and dining room set purchases. If there's anything else we can do to make your shopping experience even better, please don't hesitate to reach out. Thank you for choosing Bailey Street Home, and we're excited to continue serving you in the future!
I ordered a beautiful crystal chandelier that when arrived, had a small issue from the manufacturer. I reached out to
Bailey street home and within 24 hours. They had a resolution machine and got me taken care of quickly. I am so impressed with the customer support.
The chandelier is absolutely stunning!
We're truly grateful for your 5-star review and for sharing the photo of your installed crystal chandelier! Seeing how perfectly the item fits into your space brings us immense joy. :)
Bailey Street is a SCAM. I'm experiencing extreme terrible service. I do not recommend shopping. I'm reporting them to the FTC and Better Business Bureau. You have wait hours over the phone for help. They DO NOT issue the $50 for delivery commitment.
I've been waiting for month for a return. BE WARE and I DO NOT RECOMMEND SHOPPING. I am a legitimate customer.
We're genuinely sorry to hear about your negative experience, and we want to assure you that Bailey Street is a legitimate site dedicated to providing quality products and excellent customer service. We take your concerns seriously and would like to assist you further. However, we'll need more specific information about your order to address your issues effectively.
We understand your frustration and want to make things right. Our customer service team is here to help, and we kindly ask you to reach out to us with your order details. We're committed to resolving any outstanding matters and ensuring your satisfaction. Your feedback is invaluable as it helps us improve, and we genuinely hope to have the opportunity to assist you better.
Please contact our customer service team at your earliest convenience so that we can work toward a solution that meets your expectations. Thank you for bringing this to our attention, and we look forward to assisting you.
I placed an order for two sconces on Wednesday, 5/30 because of their same day shipping or get $50 claim in hopes of receiving the lights ASAP. I called customer service one week later because I hadn't receive any information about shipment. I waited for over 25 minutes and the only information they could give me was that they would email shipping information in two days. I get shipping information two days later on 6/2 thinking the lights would be sent soon, but the shipping status has not been updated and it's been 4 days already.
Beware of their same day shipping or get $50 claim. It's deceiving! Yes, I received my $50 credit but I still don't have any lights.
Also, I've emailed Bailey Street Home SEVERAL times and they have not responded. And their customer service phone line always has a very long wait.
I WOULD NOT recommend that you order from Bailey Street Home. Horrible experience.
Hello Stony,
I apologize for the inconvenience and frustration you've experienced with your order. We understand the delay in receiving the lights and the lack of updated shipping information, and we're sorry for any inconvenience caused. During this holiday period, we are facing higher call volumes, resulting in longer hold times on our customer service phone line. We are actively working to improve the situation and appreciate your patience. We also apologize for the lack of response to your emails. This is not the level of service we aim to provide, and we assure you that we will promptly address this issue.
To resolve this matter, please provide us with your order details, and we will personally investigate and take appropriate action. Your satisfaction is important to us, and we are committed to rectifying this situation.
Thank you for your understanding, and we apologize once again for any inconvenience caused.
I purchased a plant stand from this company. Unfortunately, it did not live up to the description. I returned the item per the instructions they provided. There was a RGA # provided, however, no shipping return label. Their Free Return Policy states orders over $200 they will pay the cost of the return shipping. The cost of the item was $411. I took the item to FedEx and I ended up having to pay $108.27 to return the item. This is false advertising. I plan on reporting them to the Better Business Bureau. Do not buy anything from this Company.
Hello Peggy, Thank you for reaching out to us. We sincerely apologize for any inconvenience you may have experienced regarding your return. After reviewing your order, we acknowledge that the initial email requesting a return label did not include one, and we regret the oversight.
However, we noticed that you had already shipped the item back before contacting us. The email containing the return instructions clearly stated the following guidelines:
"IMPORTANT:
-Please ensure careful packaging of the merchandise to prevent any damage.
-The package must be returned in its original carton, including all packaging materials and accessories.
-The merchandise should not have been installed or altered in any way.
-Kindly refrain from writing on the box.
-Refunds for returned products cannot exceed the originally charged amount.
-Any original shipping charges incurred are not eligible for a refund.
-Once you have shipped the item(s), please provide us with a valid tracking number for proper tracking, delivery confirmation, and timely credit processing. Proof of delivery will be required before issuing the credit."
Had we been contacted prior to the shipment, we would have promptly provided you with the necessary return labels. Unfortunately, we are unable to issue a refund for the shipping cost that has already been paid.
We sincerely apologize for any confusion or misunderstanding caused. Please let us know if there is anything else we can assist you with.
Long hold times which I had to expierence a few times. I made my intial order with my wrong credit card and called right after to update it and they told me they couldn't. This is something that is very easy to do on an Amazon or Wayfair order. I ordered two chairs which I hardly used over the year. One of them totally fell apart when someone was getting up a year and 2 weeks after my order. I called them hoping they could do something (maybe a discounted replacement or replacement parts) and they kept repeating it's over the warrenty so there is nothing we can do. I was not looking for a full refund. I prefer to order from companies that are reasonable and try to work with their customers when they sell a product that falls apart with limited use in a short period of time.
Hello Matt,
I'm so sorry to hear about your experience. I would love to help! Can you please provide me with an order number so we may research this issue and see what can be done? Thank you.
I am on a mission to find the best home decor for my living room. I love the colors of the walls and the floor, but it's a small room and I want to make it bigger and brighter. After looking at a few stores, I found the perfect pieces for my living room at Bailey Street Home. I ordered a dining table and a set of chairs. The pieces I chose are very colorful and vibrant, and I love their sturdiness and quality. It's very comfortable too. 100% satisfied!
Thank you for sharing your experience! We're thrilled to hear that you found the perfect pieces for your living room. It sounds like you've put a lot of thought into creating a space that suits your style and makes your living room appear bigger and brighter. We're glad our dining table and chairs caught your eye with their colorful and vibrant design. It's fantastic to know that they not only meet your aesthetic preferences but also offer sturdiness, quality, and comfort.
If you have any more questions or need further assistance, please feel free to reach out. We appreciate your satisfaction with your purchase and value your business. We hope your newly decorated living room brings you joy and comfort for years to come!
Quite a quality company. I liked everything here, the service, the quality of work, the turnaround time. Everything is at the highest level
Arrived within 2 days and well packaged to protect both parts. Easy assembly and looks just like the photos. I initially thought it may be slightly uncomfortable but once it had arrived I was pleasantly surprised that it wasn't and the quality seems brilliant so far! Very impressed
Thank you for taking the time to leave a 5-star review. Your positive feedback means a lot to us, and we appreciate your support. If you have any further comments or questions, please don't hesitate to reach out. We are always here to help and ensure that you have the best experience possible!
Have order in March 15 2022 and been more than 2 month's and half. Haven't received it ( it was a backup order tho but this mjch longer i was not expecting) anyway i will come back and update my review as soon as I got the item or not.
Thank you for reaching out and sharing your story with us. I do apologize for the longer than average back order times. You can check out the status of your order here: https://www.baileystreethome.com/secure/view-status.aspx. If there is no update, please reach out to us with a call and we can call the supplier for an update and help you make a decision if you want to wait or cancel your order. Thank you
I thought I was purchasing a wicker ottoman for 145.00 because in my search for an ottoman,, and with all the other ottomans, Bailey Street had a photo of an ottoman with cushion. After I place the order and was reading the description more closely and I realized it was only the cushion! I immediately called the number provided to cancel the order and they were closed. I Called again today, per the message they have, and again, closed. It is Saturday. However when I looked up my order status, the cushion was sent today. So they can't take calls to cancel the order but they can hurry up and send a 145.00 cushion. I'm sure they see enough busy people who just take the overpriced cushion because they don't want to spend their precious time sending it back. My fear is that when I send it back I will have to pay some huge fee for shipping. (Shipping is ridiculously expensive.) I do a lot of online ordering and businesses seldom bill immediately and ship out within hours. It seems like a scam to stick me with a purchase I don't want. I will follow up this review with another review stating whether or not they cover the shipping, or if I end up getting screwed because I didn't read the description closely enough.
Hello there. Thank you for sharing your story. We are usually praised when our suppliers ship quickly. Sorry that this wasn't the case for you. Please use this link to start your return as it is free. https://www.baileystreethome.com/secure/returns.aspx?bid=contentpage We will take care of you as quickly as you placed that order. Thank you
I am more than pleased with the service and the quality of the items at Bailey Street Home. The site is easy to navigate, and has a vast choice of products and sales options. I've ordered a set of chairs and a dining table and am very satisfied with my order. The delivery was also quick and convenient. Thank you for your service!
Thank you for taking the time to leave a 5-star review. Your positive feedback means a lot to us, and we appreciate your support. If you have any further comments or questions, please don't hesitate to reach out. We are always here to help and ensure that you have the best experience possible!
Receive 3 of the four lights not broken. Since July, it's now October we have 3 new lights and one old one that is a 100% different. The glass was broken and they told me a replacement order was out in, over a month goes by and I call and they tell me it will be in stock Sept 24. On September 25 I get an email saying it'll be mid November. This is unacceptable service. I requested a full return and they refused. I put a dispute in to PayPal and they finally tell me they will send a whole new light. I don't care I just want a complete set of four outdoor lights and waiting more than four months to resolve is unacceptable. If I don't have a full set I will dispute again and report to the better business bureau. I've had better service from Wayfair and Overstock!
Hi there, I've reached out on several different platforms to resolve, hoping we can come to a resolution. Thanks!
From the business
Our passion is to introduce you to today and tomorrow’s styles and trends in decorative home furnishings at amazing prices, every single day! Importantly, we are a product company first. Our design team travels the world, studies fashion, style and trends, then develops quality hand-crafted home furnishings with one purpose in mind – making affordable what you thought was impossible. Combining our design and product development passion with our innovative industry sourcing is just one element of how we can provide affordable luxury home decor that you will not find less expensive anywhere else.
How do we unlock the value for you? We combine our passion for style and trend home furnishing with our 15+ years of experience in the e-commerce business. We have purposefully brought the two together to eliminate unnecessary cost and unlock value for today’s homeowner working on a remodel or renovation project, or today’s home buyer who want to complete the dream of co...
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Thanks for reaching out about the issue with your fan. We're sorry to hear it's been a hassle. We're all about quality, and we want to make sure you're happy with your purchase.
To dig into this and sort things out, could you provide us with your order number? This will help us look into the details and figure out the best way to fix things. If your fan is still under warranty, we'd be glad to set you up with a replacement. Thank you!