AvisReviews 210

I've rented from AVIS probably over 100 times in the past 5years.(My Company arranges this) The cars have been good and reliable, but trying to get a receipt so I can complete an expense report, is CHALLENGING AT BEST! The site can rarely find my confirmation number, and when it does, it tells me I need to download Adobe. I already have Adobe Pro on my computer. Call Customer service, wait over an hour to speak to a rep, only to find out they can't find any information. They elevate to another level of customer service... on hold for over an hour. When I am able to speak with someone, they are unable to help. SEND MY FRIGGIN' RECEIPT VIA EMAIL! PLEASE! Your system is very poor!

The high-end car I rented wouldn't start one morning. The service tech I called using the number on the Avis key fob said it was clear from the scratches that the vehicle had been jump-started before i. E. Avis never changed the defective battery. Then despite insurance purchased from Avis, Avis tried to bill me for the road-side service. I replied that I wasted 3 hours in swapping out their vehicle for one that worked and to expect my bill of $1500 ($500/hour). Only then did they slink away, thinking that I'm a lawyer (actually, I'm not). Awful company, never rent from Avis.

Bad costumer service on some locations! They are screaming at me why I am asking again questions!
And also I'm underage and they told me that I'll not have to pay underage fee cuz I booked it with a third party booking, and before pick up I called again and they scream at me "there's no such a thing!" and the until was $1,800 more because the underage fee

After returning the AVIS rental car, an unexpected email notice of e-Tolls was received. AVIS has a separate operator for what they call e-tolls. I called to ask for a refund of their daily charge for having an automatic toll paying device in the AVIS car as well as a refund of bridge toll charges recorded on the device.

Tried different ones, always the best experience with Avis. Fair pricing, different options including automatic transmission. Have never waited for longer than 15 mins even in airports

I am a preferred member for over 10 years, but lately Avis customer service been so bad. I returned the car at 10:00am and the agent couldn't send me the receipt. I called customer service and the rental agreement wasn't closed, and he couldn't close it for some stupid reasons.
I travel for work and rent a car every week, but never again with Avis. They are still charging me for the day and the car was already returned. Be careful when renting with Avis, check your bill, watch the gas charge even after you fill the car up. They are cheaters and want to steal from you in any way.

The most abysmal experience I have ever had with a car rental company. After making an order and cancelling it online immediately, I was charged a $50 cancellation fee. I retried to do it with the right dates and when I arrived they had no record of it but we're happy to get me a car anyway. The staff person quoted me $108 for two days which was close enough but then I received a bill for $200 for two days with an economy vehicle! After spending more than 30 minutes on hold and speaking for 20 minutes with someone who I could barely understand I was told there was nothing The could do…well there is…I can write bad reviews and send them everywhere available. Go somewhere else for sure.

I rented an SUV from Avis in February/March 2022 for 9 days when we were on vacation. I had specifically chosen to pay a little more money and go with Avis because I knew I would be driving in the Sierra Nevada's in the winter and I wanted an SUV that I would feel safe in. They were the only company that listed "Ford or equivalent" and I knew I wanted a Ford or Jeep because I knew how they handled in the snow. When I got the vehicle it was a Chevy Traverse, which I could've gotten from another company for less money. Upon returning the vehicle the agent at the return counter was very unfriendly/border line rude. I just let it go as we had a nice vacation overall and I was glad to be going home.
Then, 15 days after we returned the car, a mysterious charge for $125 showed up on my credit card. The description of the charge said it was for returning the car that day so I called the company to figure out what the charge was for. After waiting on hold for over 30 minutes I found out it was a cleaning fee because I returned the car with "Excessive Interior Dirt – Sand". This completely surprised me as the car was not returned excessively dirty and had I known they would say that/charge me I would've taken pictures. I knew that I had left a plastic grocery bag with some garbage in it in the car because when I pulled in to return the car I asked the employee where I could dispose of the garbage bag and he told me not to worry about it. As far as interior dirt, there was just the expected minor dirt on the floor mats from getting in and out of the car. I asked the customer service representative if they don't typically vacuum the floors between customers and she said that they did, so I'm still not sure where this $125 charge came from. She offered to give me 20% off of the charge and I asked her if they had taken any photos of the car that she could send me. She did email me a report, and as I had expected there were photos of minor dirt (sand because we were in the dessert) on the floor mats. They also opened up the plastic grocery bag and spread the garbage across the seat and took a photo of that.
Based on the condition that I returned the car in, I can only assume that this $125 cleaning fee is a standard HIDDEN fee that they charge the majority of their customers. I won't be renting with them again and wanted to make other potential users aware of this policy as well. If you do go with them, make sure to take photos of how you return the car.

Shortage of rental cars. Huge line. No one explained the reason for delay. Still tried to upsell gas and insurance. Agents milling around because of lack of cars. No kindness for a three hour wait. Saw a lady sitting on the ground. Some one from Hertz brought her a chair. Avis did nothing. Even Express line was long. Avis could gave handed out water or chairs or at least some alternatices. Never again with Avis. Atlanta airport.

Car had multiple lights on when picked up. Also got a flat and the vehicle had no spare tire. Cost me $400 to get it to a shop and replace the tire. Very unprofessional to not have a spare and charge me to get it to a shop

Terrible service! I was on hold To speak to a rep for OVER AN HOUR! Only for the rep to act as if they couldn't hear me respond to them and disconnected the $#*!in call! This is my first AND DEFINITELY LAST TIME USING TRASH!

I rented the car in France over the holidays
No inspection documents where filled at pick-up even though I pointed out the small chip. I was told to call "if the chip was getting bigger". It didn't.
Upon return, on January 18th at the Roissy CDG location, nobody was even in the lot to check the vehicle back in and even less inspect it. I waited 15 minutes and finally went into the office where I was asked to "just drop the key off".
The next day I receive a note about the "damage" and a charge of 568.28 Euro to fix that small chip and was told that since I "have no proof of what I have been told" I had to pay for it.
I really feel I am being taken advantage of for Avis to get this fixed at my expense. Whatever I was told at pick up and return can not be trusted.
Being a long time Avis client both in France and in the US, personally as well as my sales team, I find this really disturbing.
Is that how they "try harder"!?!?

I would never recommended hiring a car from AVIS branch UAB "Litideal" at Vilnius International Airport. This particular branch is only operating under AVIS name under the licence.
I received three different invoices (different values) for having hired a car for 8 nights. The first invoice had a charge for 9 nights, after me disputing it they simply divided the charge across 8 nights instead of taking the 9th day charge off the invoice. Second invoice had fuel refill charge, although I returned the car with a full tank as it was agreed. When issuing the 3rd copy of amended invoice AVIS added additional charges as well as put back fuel refill charge.
AVIS has also claimed that I have burnt a hole in a driver's seat, which did not happen, as I did not smoke in the car, nor I had any marks on my clothes of the burnt hole.
At the end I was charged 1,723 EUR for 8 nights, despite having opted and paid for fully comprehensive insurance.
I have used AVIS services in the past in different countries and never came across any problems.
Be aware of fraudsters!

I reserved a vehicle for one price... made a change... was not made aware if you make a change. It gives you the current rate... which was triple the original booking... I was told they would honor it. After I bring the car back... but I had to pay triple the price... and they would cut me the difference... was told they can't change prices.

Worst car rental experience ever in Dallas last week! The preferred board was unlit, so I had to wait 40 minutes in line only to be rudely told to go to another counter. The first car I was given in the "100% smoke-free fleet" smelled so badly of smoke it was difficult to breathe in the car. The second car I was given was a lower grade, filthy and, it turned out, had a tire that was almost 20 pounds low on air pressure. I had to stop to put air in the tire. The next day it was again 20 pounds low. When I called the Avis "customer service" number at almost midnight, they told me that Avis would not come out to fill the tire and my only option was to find another place to put air in the tire and take the car in to a different airport to exchange it. The next morning, this took approximately 90 minutes of my day and I was forced to interact with another unpleasant Avis employee. After I returned the car to my original airport on the 4th day - even though I had the car(s) for nearly 2 hours less than my original reservation time, I was charged an additional $93.02. When I asked for a receipt, I was told I had to walk to another location, where there was nobody present. When I called today to request a refund of the overcharge, I was on hold for 25 minutes then disconnected. When I finally got someone on the phone and after I explained the issue multiple times, I was finally told that I would get a $100.72 in 5-7 business days before the person tersely ended the call with "thank you for calling Avis" and hung up. There was seriously not one person I dealt with that was the least bit pleasant during this entire experience. When I posted this on their Facebook customer page, it was deleted without any response whatsoever. Two weeks later they sent me a bill for $83.39 for the tire they claim I damaged. Told me if I had paid for their overpriced insurance, they would have waived the cost. Apparently, Avis is servicing their fleet at their customers' cost. I will definitely NEVER rent from Avis in the future and would encourage anyone reading this to think twice about renting from them.

This was hands down the worst experience I have ever had tenting a car. It wasn't bad enough I was In an accident that wasn't my fault. I decided to rent from Avis against other peoples opinion but I was in a bind and needed a car. The man who did my intact was rude and in a hurry to go home. After speaking to my mechanic and agreeing on a two week rental and a price to hold on my card he only put my rental in for two days ( who gets there car back from an accident in two days lol) they started to call me both from the store front and then from the main company saying I was late and need to bring car back or reporting it stolen. I answered every call and explained the situation they kept charging me late fees and threatening me. During the course of these I had surgery. I finally returned the car before my car was finished being sick just to get away from this company.

Joy at Avis rental car (Atlanta airport) deserves to be rewarded. She helped us find a car and went the extra mile to make us feel good. I would give her an A + for customer service. Without her help we would have been stuck in Atlanta. Thanks you Joy!

Terrible customer service at Alb airport. Was finally able to get service when a WM stood in line behind me. Never this place again

Avis is an unethical and dishonest company.
64 y old wife made a reservation for Philadelphia (confirmed and not same day reservation). Upon arriving from Florida for funeral for her father, went to pick up location and was told they have no cars. Stranded, at pickup location they said nothing they could do to assist - they have no cars.

AGAIN THERE WAS NO ASSISTANCE NOR HELP PROVIDED OR OFFERED.
COMPLETELY ABANDONED BY AVIS

This should NEVER happen to any traveler. AVIS, willing to strand a customer in a strange city should NEVER be a consideration for rentals.

We did call AVIS customer service (Philippines initially then US upon complaining) who advise Avis policy is to take reservations without confirming pick up location availability. Was told that customer service representatives do not have the ability to check location inventories.

YES AVIS POLICY ALLOWS THEIR TAKING AND CONFIRMING YOUR RESERVATION WITHOUT KNOWING VEHICLE AVAILABILITY

Reserved the car at YVR, Vancouver Airport on Dec, 2021. Call to confirm for winter tire before arrive. When I arrived the guy said he don't have winter tire, it first serve and he also asked me to checked at other company.
At the end, he could get me the car with winter tire but I have to pay double the price what I already pay. Ripe me off last minute. I try to made my vocation nicely but this as... try to make money on a Christmas time.