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AutoZone

2.1

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AutoZone Reviews Summary

AutoZone has a rating of 2.1 stars from 316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AutoZone most frequently mention customer service, next day and store manager. AutoZone ranks 593rd among Auto Parts sites.

service
126
value
108
shipping
60
returns
81
quality
105

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New Jersey
1 review
3 helpful votes
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Had an exhaust manifold that was bad. So I replaced both sides! 3 years later. And 7,000 miles and the passenger side cracked in half in the middle! And every bolt and the manifold have excessive rust so bad that I can't even take the bolts out to replace it! Pissed off! Cheap jap crap parts is all they seam to offer...

Date of experience: November 15, 2017
Tennessee
1 review
1 helpful vote
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Horrible customer service
September 7, 2017

Went to go have my battery charged, was told I had to take it out and bring it in. Well being a girl I couldn't just whip out my tool box and bring it inside. I had trouble with it trying to start all day I googled online for places that charged batteries for free and it pulled up auto zone with a picture of an employee charging the battery outside that's why I stopped in. When I told the guy which I'm assuming was a manager because he was wearing a dark shirt that I didnt know how to take it out he rolled his eyes and walked away from me! I understand that they must have certain procedures they must follow but he could have at least been kind about it... I will never shop there again. Alcoa Tennesee

Date of experience: September 7, 2017
Texas
2 reviews
13 helpful votes
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I went to the AutoZone in Arlington, TX. I went in because my battery started dying. They looked up my account and saw that I purchased a battery about 11 months ago. They didn't even check my old battery, they just grabbed a new one off the shelf and installed it in my car. Completely amazed on how easy they are. I will always by my batteries from AutoZone.

Date of experience: September 3, 2017
Georgia
1 review
1 helpful vote
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Termination after 10year
September 1, 2017

I was ask some questions about a Manger who ask me to Per Take in a Extra Sex affair with her and her Husband I talk to HR now I'm out of a JOB 10 years of been Determine to grow with a 500 Fortune Company

Date of experience: September 1, 2017
California
2 reviews
0 helpful votes
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Always ready to help
August 16, 2017

They are quick and on target. I will go back and tell others about your store. It's easy to see why they are at the top of the parts world.

Date of experience: August 15, 2017
Vermont
1 review
1 helpful vote
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Horrible
August 11, 2017

Too many times they have given me the wrong parts. I dropped s battery off to be charged and still the next day it wasn't charged cuz they forgot to put it on charger. They really suck

Date of experience: August 11, 2017
Pennsylvania
1 review
0 helpful votes
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I recently went to the Auto Zone (store # 3939) on Penn Avenue in Sinking Springs PA to purchase a battery for my wife's Jeep Cherokee. The vehicle was at the dealership and I was unable to get the Jeep to Auto Zone. I was intending on being able to drive the Jeep, so I had no tools with me to install a new battery. Darren the store manager offered to drive to the dealership to help me install the new battery. Darren went above and beyond his duties as a manager. It is nice to know that in today's society there are still people like Darren. Thank you so much!

Date of experience: August 9, 2017
New Jersey
5 reviews
30 helpful votes
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I purchased some STP (scientifically treated petroleum) in case you didn't know. It is Transmission slip stop+Leak.
I found it works well, HOWEVER,,- 1 SERIOUS issue I have is being blantenly lied to, by way of using the label of STP on the bottle, when IN FACT AND FOR A FACT, the product is indeed manufactured by Auto Zone, for Auto Zone but has a lable slapped on it by --wait for it,, A conglomerate company owning multiple other brands called Spectrum. No where does the company STP if even they still exist, I doubt it, have anything to do with the product itself ever. The thing that really pisses me off Is Auto Zone Customer service refused to and refuses to provide a list of products like this one, nor will they even admit that this is what they are doing rather than selling products they make with auto zone labels. Very sneaky, very milatious in my opinion.

Date of experience: August 7, 2017
New Jersey
1 review
0 helpful votes
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Today I stopped at the AutoZone in Kendall Park NJ and received exceptional customer service from John W and Kevaughan B. They went out of their way to help me and made sure my order was placed for one of the parts I needed and then had the other part hand delivered from another location this afternoon. Both are an asset to the company. Thanks again for providing outstanding customer service!

Date of experience: July 6, 2017
Illinois
4 reviews
8 helpful votes
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Be careful
July 5, 2017

Go to rock auto if you can wait. You can buy the exact same part and maker for 50 percent less. Its no wonder autozone stock went from 100 dollars to over 600 dollars in a few years. They are raping the public

Date of experience: July 4, 2017
Minnesota
2 reviews
0 helpful votes
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I went to the store to have a battery checked. RANDA came out and checked, and then rechecked it. She gave us options and we bought a battery. She put in the battery. She did a great job and got us back on the road. Thanks Randa. Jim Kneup

Date of experience: June 25, 2017
Pennsylvania
2 reviews
5 helpful votes
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Reasonable service
June 10, 2017

I called these people for help finding a car. Good service on the phone. People were polite and knowledgeable.

Date of experience: June 9, 2017
Florida
1 review
1 helpful vote
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Ordered brake rotors and pads. Site was showing items in stock. Delayed shipping 3 times. Customer Service has no clue what is going on and indicating they are escalating issue. No outcomes. Waste of the time and not trustworthy. Cancelled the order and took my business elsewhere.

Date of experience: May 11, 2017
Arizona
1 review
1 helpful vote
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Went to the autozone on 19th avenue and buckeye and received the best service that went beyond your average help and assistance from Junior Qasemy. I am a disabled customer and he assisted me to the fullest and put me on the right path to be on the road again!

Date of experience: May 2, 2017
California
105 reviews
140 helpful votes
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My preferred auto location, I don't go anywhere else if I can help it

Date of experience: January 2, 2017
Illinois
3 reviews
0 helpful votes
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Easy to use
August 8, 2016

Really easy to use site. All you have to is put year, make, and model of your vehicle and a description of part you are trying to find if you don't know the exact name. There system will then search and find your part with pictures.

Date of experience: August 8, 2016
Pennsylvania
3 reviews
7 helpful votes
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I had someone get me parts for my car, they did not have an Auto Zone club card. I tried to have someone in the store transfer the parts to my card, they can not do that but you can do it on the website. Needless to say they can't do it either or maybe can't be bothered to try or ask someone who can.

Date of experience: August 7, 2016
New Jersey
20 reviews
1 helpful vote
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Perfect!
July 25, 2016

Lighting fast shipping! Great communication! Easy transaction! Perfect!

Date of experience: July 24, 2016
Tennessee
1 review
0 helpful votes
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Super Star
June 5, 2016

Desman Conway store 30 good employee, goes above expectation, greets you with a smile, get you the right parts, even if you dont know exactly the name of part, if you can explain just alittle what that part do, he will get you the right parts for your vehicle, thanks Desman.

Date of experience: June 5, 2016
Pennsylvania
9 reviews
14 helpful votes
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Cool
May 24, 2016

Buy a lot of my auto parts here the staff really is helpful got me parts for my 1991 chrysler convertible other stores didn't seem to care and said they couldn't get the part I needed anymore, great selection of add on products. Good have parts suppliers that will give extra to find parts you need.

Date of experience: May 23, 2016