AutoZoneReviews 316

Usually i avoid autozone like the plague knowing most of their parts are junk but i was heading out of town in a few days and wanted to check my a/c refrig... the so called expert recommended one of the products they sell that is a can of refrig with a hose and a gauge... you plug it in, read the pressure and if its low you pull the trigger and add until full... sounds easy enough... so i pay over $50 bucks for this can with a gauge... plug it in... GREAT... pressure reads full... thinking to myself i can use this to check my daughters car... then i unplug the connection and hear my port hissing and spitting out compressor oil... great... now i have a leak thanks to the piece of $#*!t the autozone expert recommended to me... when i confronted them about what was happening they had the nerve to tell me "nothing we can do about it, you will need to take it to a shop and have it fixed" NO... How about this... how about i just tell you and your piece of $#*!t company to go pound sand and spend my money at a reputable auto parts house.

On April 20th, 2019 I ordered part number EN26 "Bosch Envision Wiper Blade (Windshield)- Front" (Order Number *******411) and it clearly says "IT FITS. This product is a fit for your: 2012 Toyota Prius Two 1.8L MFI HEV DOHC 4cyl". When I installed it on my car, it clearly does not fit. It is way too long. Customer service did not even acknowledge that their website had made a mistake or seem to care. I am overseas and they will not even provide free return shipping label. Instead i have to send it and scan proof of payment, etc. not worth the hassle. Will nor be shopping at autozone online again.

I ordered an alternator online. When I found out it was my battery and not the alternator, I returned the part to the Amelia Ohio AutoZone. I was told I would get a refund within 3-5 business days. Here we are 11 physical days and 8 business days, no refund, over drafted $33, and still no money back. I called customer service multiple times. I was told this would be escalated to a manager and receive a call back within 24 hours. 48 hours and I only have gotten a response from email asking for my return number. I lost the paperwork but the return has been looked up by multiple times by customer service. I just want my $162.02 back so I can take my business to Advance Auto Parts. Never had issues with them on a refund like this.

Then I call the store and the manager says, it looks like it was put in as a part swap. I never traded out a part I brought it back for a refund. When he gave me a receipt it said $162.02 and he said this is being refunded. Horrible experience all around.

I'm going to O-Reilly's from now on.

I PUT MY VIN IN DIDNT CHANGE WHAT I HAD SELECTED FOR SPECS.
TURNS OUT IT WAS WRONG. I WAS TOLD MY VEHICLE WAS A 2WD. I HAD AWD IN THERE. SO WHEN I ORDERED THEM I THOUGHT OH NO I ORDERED THEM INCORRECTLY. SO WHEN I PICKED THEM UP AND EXCHANGE THEM. SO WHEN I WENT TO HAVE THEM INSTALLED THEY WERE WRONG. WENT THERE AND EXCHANGED THEM AGAIN AND LOST THE DISCOUNT FOR THE PACKAGE DEAL. SO EXTREMELY NOT HAPPY ABOUT THAT. I TRIED TO CONTACTTHE EMAIL FOR THE ORDER NO RESPONSE! I TRIED CHAT NO RESPONSE! SO TODAY I TRIED AND I USED THE WORD SUCK AND IT WAS CONSIDERED FOUL SO HE ENDED MY CHAT? THIS IS THE WORST CUSTOMER SERVICE EVER! ONLINE SHOULD NOT EXIST IF THEY GIVE OUT INCORRECT INFORMATION AND DONT EVEN BOTHER HELPING YOU.

AutoZone seems to be all over the place, which is nice if you have one of their batteries and need to replace it under warranty.

The store employees are not always that knowledgeable about vehicle repairs and very few are ASE certified for parts or anything else. That said, if you shop regularly and get to know the staff, there are some really good ones.

At AutoZone on Palm & Base Line in Highland, the tall, red bearded parts guy Grayson is really good, and I'd give him 6*'s. He has ASE and it shows. He knows parts and cars and has steered me right on my repair work. One time I brought in a part to match up to a new one, and he looked it up on the computer. The part in stock did not match. I was perplexed. He looked at my vehicle and immediately determined the engine had been swapped in from a newer Jeep... must have been done by the prior owner. Anyway, he recognized the engine and keyed the different year into the computer and sure enough, my part matched! This sure answered a lot of questions I had on getting things like plugs to match up... I had assumed then prior owner used the wrong one, but it turns out they were right for the engine.

Worst place. Offensive and racist. After 20 minutes of waiting for someone to check us out, still no one came. We bought shop equipment for mechanics it came in a big box, I don't know the parts name I was just driving my brother. Nobody helped us in the store not after he paid. Again it was a big heavy box and no one offer to help carry it outside. When we got outside and were putting it in the car a guy ran after us asking if we paid and asking for a receipt and asked who we paid with. We were still carrying a heavy box as he demanded to see the receipt and again no offer for help. I got really upset and made my brother return everything. You will never see us going back there and I will tell everyone about my experience. Napa best costume service and nice help people!

Ordered brakes and rotors. Ordered front and rear rotors and front brakes to get 20% off and next day delivery. The order showed up the next day. I thought this was great.
Ordered front and rear rotors and rear brakes with the 20% off and next day. Nothing. Sent an email to CS. Received an email from CS and another right after stating the order was shipped. Days later I asked CS where the order was. They said they would research. Days later I ask CS again. They said it was canceled. No noticed that it was canceled! What the hell!
Ordered again. Brakes showed up the next day (no rotors). The next day I received an envelop with the invoice in it (no rotors). Who know where they are. Supposedly, they will be here in 2 more days.
If you order online, be prepared to have your order canceled or show up (if at all) days later.

June 24,2018 I went to the Autozone at 8495 Fondren Rd Houston, TX to purchase spark plugs and oil for servicing my truck. The store manager Freddie sold me the wrong spark plugs and told me to gap them incorrectly which resulted in my engine being damaged. I contacted the district manager Chris, she wasn't much help. Then Jerry Carrier the regional manager for Houston contacted me and said he would like to work on making this right. Recently I contacted him to get their decision whether or not they were going to reimburse me for the money I was out due to the manager's mistake. I was informed that Jerry Carrier would be happy to have a mechanic call me and discuss the matter or he himself would be happy to come to my house and talk about the matter but that they were not going to accept fault even though the store manager sold the wrong spark plugs and told me to gap them wrong. Jerry Carrier got upset when I said that Autozone should do the right thing and reimburse me for the unnecessary expenses accured. He told me the claim was denied, he was cutting all communication and blocking my email address. He also called me a liar and told me I didn't know what I was talking about. I informed him that I had a couple of mechanics that stated this was a direct result of being sold the wrong spark plugs. The spark plugs that were sold to me were meant for newer vehicles not older vehicles like mine. I have been treated with disrespect, nastiness, rudeness and treated like I did something wrong instead of Autozone taking responsibility and making things right. I'm just trying to make sure something like this doesn't happen to anyone else.

I went to the Autozone store in Fontana on Sierra March 28,2018 to buy a starter at 12:00 am because my car broke down at the gas station. I had a friend wake up in the middle of the night to take me to a 24/7 Autozone and the guy said I couldn't buy a starter or come into the store because he was getting ready to do the floors! I had to go 5 miles to the next 24/7 Autozone on Archibald in Ontario and they had temporarily closed the store because the computers were down! WTF! 24/7 my -ss. Never again. O'Reilly gets my business from now on.