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AutoEQ

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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AutoEQ Reviews Summary

The company has garnered a generally positive reputation for its fast shipping, competitive pricing, and user-friendly website, leading to high customer satisfaction regarding the purchasing experience and product quality. Many customers appreciate the efficient order processing and timely delivery. However, concerns have been raised about stock availability, communication issues, and inadequate customer support, particularly regarding returns and problem resolution. While the majority of feedback reflects a favorable buying experience, the recurring issues with customer service and fulfillment highlight areas for improvement to enhance overall customer trust and loyalty.

This summary is generated by AI, based on text from customer reviews

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1,716 reviews

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Jonah D.
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Finally got my new tonneau cover
October 8, 2015

Finally got my new tonneau cover. Took a little while to get it, but they were out of stock and it was on back order. Very happy with the product. It fits perfect and was easy to install.

Date of experience: October 8, 2015
Marco P.
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Really nice shopping experience so far
October 4, 2015

Really nice shopping experience so far

Date of experience: October 4, 2015
Jim M.
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Contacting customer service regarding my order was a two day event due to delays in getting email response. This delayed my order shipping by two business days so I received my order 7 business days after ordering.

Date of experience: October 4, 2015
Richard A.
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Excellent quality Westin side steps easy installation great deal

Date of experience: October 2, 2015
Dave w.
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First time order so we'll see how this goes, referred from a friend

Date of experience: September 29, 2015
otto Y.
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Great
September 26, 2015

Great

Date of experience: September 26, 2015
Terry G.
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So far so good site ease to find stuff and check out was quick

Date of experience: September 25, 2015
Tyler D.
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Very good and easy with good low prices
September 22, 2015

Very good and easy with good low prices

Date of experience: September 22, 2015
William W.
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I was very pleased with the service Dannie was awesome to deal with and I had no problems when I asked to change my order from a Retrax Cover to a Bakflip.
I will definatley recommend you to my friends.

Date of experience: September 18, 2015
Jim M.
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I have received my cover in one piece but was unaware that some cutting adjustments were required for the plastic bedliner of my Ram truck.

Date of experience: September 16, 2015
Mark F.
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Very good
September 16, 2015

Very good

Date of experience: September 16, 2015
Jeff H.
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Very quick and easy
September 16, 2015

Very quick and easy
Just after I ordered my cover, there was a 10% sale starting a couple days later.
So I contacted them about holding my shipment a couple days so I could take advantage of the extra 10%. My item had just shipped out but they credited my card the 10% anyway.
Definitely above and beyond.

Date of experience: September 16, 2015
Mark F.
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Third time user of this site, reasonable prices and good fast and free shipping. I would recommend this site.

Date of experience: September 16, 2015
Edgar R.
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Easy to navigate and great products
September 16, 2015

Easy to navigate and great products.
Product was as described. Happy with my purchase.
Will come back when I need more parts.

Date of experience: September 15, 2015
Loki N.
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There was some issue with installation but the Customer Service was helpful and resolved the issue quickly. Thanks. Would buy again.

Date of experience: September 15, 2015
AndreLuc B.
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Good Experience with the web site and ordering
September 16, 2015

Good Experience with the web site and ordering. I am more confidant when paying with Paypall, thank you for accepting it. I would buy again from autoeq.ca anytime.

Date of experience: September 15, 2015
Mathieu T.
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Excellent!
September 16, 2015

Excellent!

Date of experience: September 15, 2015
Ken A.
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No thanks
September 16, 2015

No thanks

Date of experience: September 15, 2015
Wayne R.
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Great first time experience with autoeq
September 1, 2015

Great first time experience with autoeq.

Date of experience: August 31, 2015
Tom M.
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So far, excellent service
September 1, 2015

So far, excellent service. I'll tell you more after I receive my order.

I'm very pleased with help from Dannie in Customer Service. He gave good advice. I took his recommendation, was very pleased with the productIt was delivered on time and in good condition. I'll order from autoeq again.

Tom

Date of experience: August 31, 2015