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AutoEQ Reviews Summary
The company has garnered a generally positive reputation for its fast shipping, competitive pricing, and user-friendly website, leading to high customer satisfaction regarding the purchasing experience and product quality. Many customers appreciate the efficient order processing and timely delivery. However, concerns have been raised about stock availability, communication issues, and inadequate customer support, particularly regarding returns and problem resolution. While the majority of feedback reflects a favorable buying experience, the recurring issues with customer service and fulfillment highlight areas for improvement to enhance overall customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
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All questions were answered, follow up to ensure the correct item was ordered and delivery was quick.
Thanks for a great experience.
I ordered the Bak revolver 4s cover for my truck in the morning and it showed up the next day in the afternoon, was shocked at how fast it got here. Installed perfect great product.
Very happy with delivery service. Strong packaging assured contents remained undamaged. Can't wait to add to my truck.
Excellent fit and finish. Very happy with the look on our new Maverick!
AutoEQ.ca shipped quickly, and product was exactly as advertised.
I ordered an Adarac truck rack recently, the order was placed on a Saturday afternoon and arrived at my door by Tuesday! Adarac is a quality product and this will be my second one. Product is very well made and sturdy for kayaks and building materials.
The website is very user friendly. Overall, a good buying experience. This is the way online shopping should be.
I have been trying to get a hold of autoeq since August now with a possible warranty issue on my seat covers and they will not get back to me. I have emailed them, called them, and submitted an online request form and they never seem to get back to me! Obviously haven't been trying everyday because life gets busy but I have made numerous attempts to get a hold of them and resolve this.
Had a terrible experience. They sent me used dirty broken mats, I requested for a refund. It has been almost 2 months now and we didn't get our money back. We sent the mats back to them and we know they received them ( we were tracking the parcel). They also wanted to charge us 20% for a refund. What a scam and please don't buy anything from them.
Great to shop with, easy to find the items I'm after for my truck. Didn't know the item I ordered was out of stock till I made an inquiry about it. Maybe have the website show current stock so customers can see if they will have to wait for items to come back in-stock, or advise them through your customer care team if they want to continue with there order.
Easy transaction. Fast delivery, but the product had paint defects, one running board had 2 paint scratch.
I was expecting perfection from Go Rhino. Unfortunately I didn't get the quality I pay for.
Shopping was easy. Truck model selection gives confidence that the running boards will fit. We will see...
The running boards fit like a glove. Super simple installation.
Easy to navigate to find the items that are needed
They look great on my truck
Had a couple extra clips and some sticky back foam that came with the cover that I assume was not required as I don't see a use for them. No mention of them in the installation instructions either. Maybe install instructions should be updated to explain why they are shipped.
Great, easy to use website! Wonderful experience.
Good site, easy to find products, fast delivery
Quick and easy to shop and pay!
So far, so good
The only issue is that one running board has a big dent in it
Easy online searching and purchase
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members