Auto Anything

Recently purchased the Retraxs bed cover for my truck. Upon opening the item I noticed it was damaged. Two weeks and counting still not a response if they are going to accept my return. I am in the middle of the blame game and I am paying the price for it. Will never purchase a product from Auto Anything again. Customer service is continuing to give the run around and I starting to believe that they are trying to let the 30 day return policy run so I am stuck with a damaged product.

They "lost the item" and wouldn't refund (at least yet). It has been a couple of weeks and they want me to file claim through their own logistics provider rather than do it themselves. So, I paid, never got the item and still don't have refund. Oh and don't even try using the email support as they have not responded to any of my four emails. I had to call which takes forever to get a human being on phone and then they don't have any idea what they are doing.

Ordered seat covers, card was charged and received a shipping date. Weeks later got a new shipping date for a month later so I did a live chat and cancelled my order. Got an email on the cancellation saying they were confirming with the warehouse the item hadn't shipped. According to to the guy during my live chat my seat covers were made to order. They are sent from the manufacturer in Anaheim. 8 1/2 hours later an email comes saying my covers have shipped. Really? A shipping label was created in San Diego and as of now 30+ hours later FedEx still doesn't have the package. The stuffs supposed to arrive here tomorrow and they're telling me I can send it back for a refund. After seeing other reviews that looks like another headache. I don't expect it to arrive tomorrow anyway but look forward to another run around. Do not deal with this company. I took pics of the live chat conversation and have records of everything else. Do yourself a favor read the reviews and look elsewhere. I wish I had.

I wish I'd read the reviews before ordering. I ordered Firestone airbags for towing our travel trailer behind our 2017 Pathfinder a month ago. They still haven't shipped. They emailed me letting me know they were out of stock but they still show in stock on their website with quick delivery. COVID is not an excuse. If you know shipping is delayed, change your website! Can't believe my order still hasn't shipped a month later. The trip I needed these parts for has come and gone. Please do not comment back that this is all due to COVID

Edit: Since writing this review my order has been delayed two more times. That's 4 times in 6 weeks they have revised my shipping date! A rep from Autoanything emailed me an apology along with a $30 gift card. I Let her know that it still shows that it will ship within 2-4 days which she said she fixed but still has not. I've requested a cancellation and will order from eTrailer.com.

Before this order was placed we called to confirm the return policy because of Covid we were waiting on other parts and had issues with the garage we were using for the restoration. We were told returns can be made after 90 days of a restocking fee is paid. We called again before placing a second order to verify that the return policy was the same, we got the same information that returns are accepted but restocking fee's might be incurred. When we called again to do the return customer service said their return policy changed and no returns are being processed. I've spent over 6 hours on the phone with customer service and they are unable to process any returns for me.

I bought a bike rack that said it was In-Stock. I thought this was too good to be true and tried to use their CHAT to confirm, without any luck. The I waited 1 hour on hold to reach a human, which told me it would ship as planned. The day it was supposed to ship, I didn't see a status change, so I tried CHAT again and it only took 41 minutes to reach someone. They said it was still scheduled to ship on time. LIES. That night I received an email saying the product would deliver in 4 months... Worst service, Worst Scam of a Company. I doubt they stock anything at all.

Ordered floor mats for suv front back and cargo. All was said to be in stock. Got rear and cargo and card was charged for all three. Said all three shipped. I sent email about front and they said it was delayed and then email was sent saying it would be another month if I wanted to keep or cancelled. I cancelled the order and then 4 days later they told me they were on the way after I had cancelled and I had done ordered from another company and had in 2 days. Having trouble getting a return number to send back.

This company is bogus and fraudulent. They should be shut down. They are bogusly selling products that they don't have available. They sold me rims for my car, and said they had them in stock. Over a week later they send me an email saying they never had them in stock, and I would have to wait for them to be available. They even threatened to charge me a 20% restocking fee if I was not willing to wait. I don't see how legally they can charge a RESTOCKING FEE for a product they never had in stock in the first place.

I have used this site two other times and was happy with my purchase but... the last time I purchased the part, a hood protector, that they said would fit my truck. It didn't come close. Then the nightmare started. After over 7 hours on hold ( devided between 9 calls) for customer service. I gave up calling, tried email, all I got was a form reply that said call customer service... I finally fumbled my way through a return on website. Which they never told me was an option. Then after printing a return label I find out they are keeping $53.75 of the $133.99 purchase price for " restocking fees and shipping" This for a mistake that they made on their website to begin with. A costly lesson learned.

I own a business. Ordered a part for a customers vehicle on 7/6/2020. It's now 7/20/2020 NO part. I have been on hold for over 1.5 HOURS. Yup 1.5 HOURS! Finally a so called customer service rep answers. NO info. No tracking NO nothing. I have confirmed they have NOTHING is their office/ fake warehouse. Everything comes from the actual vendor. All they have is a web site. Horrible, liars... DO NOT buy from this company. If I could of given them a BIG ZERO I would have. Update while writing this review: Ask to speak with a manager... waited for another 20 minutes only to be DISCONNECTED!