Auto Anything

Bought a custom windshield sunshade for $65. It fit terribly in my vehicle, so I put it right back in the box to ship back for a refund. They charged a 20% restocking fee $12 and a return label fee $15 for a total refund of $38.

They must know how ridiculous this is, as there is a big red "KEEP ITEM" button right next to the "RETURN ITEM" button - almost as if they want you to eat the rest of the cost since you're getting shafted so blatantly already. There is no way to bypass this: it's either the "refund", or an even exchange. See for your yourself: https://www.autoanything.com/return-policy

The restocking fee is a flat 20% so it would be even less worth it on a higher cost item, regardless whether or not the "return label fee" is flat or not, which I will never find out since I will never shop here again.

You're far better off at some other place whether it's online or not, keeping half of my money because an item didn't fit my vehicle well enough is unbelievable in this day and age. Wish I saw all the other reviews here before I shopped here instead of after, could have saved both money and time!

I ordered a relatively expensive carpet kit for my Jeep. For the price, it was very cheaply made and not the low quality i want to use. When i called to return the product, they have a 20% restocking fee and a return fee. The return policy needs to be displayed more prominently on the order page. If you have to return a product to them, its going to cost you plenty. I would avoid shopping with online companies that charge a restocking fee.

They send you the wrong part and then want you to jump through hoops and send them all kinds of documentation and photos to prove the mistake is theirs. I've been going back and forth with them for a month now and still have not had the return "approved". Shop elsewhere, they are not worth the trouble.

I HAVE RETURNED THE SAME AIR BED THREE TIMES? AND I HAVE PUT OFF THREE CAMPING TRIPS BECAUSE OF THIS! IT SHOULD BE CALLED { AUTO CANT PULL THE RIGHT BED!} THIS IS VERY UNPROFESSIONAL.

Ordered a part and the wrong one was sent. Notified them right away. Said they would contact the manufacturer for a return.
Took 2 weeks. Finally got the return label. Now they would wait for the return to clear then order a replacement part. Waited 2 weeks, nothing. Canceled the order. Went some place else to get the part.

Very bad company. I would not use them to order anything. They are a sub that orders parts from other suppliers and has it shipped to you. Just use another supplier. They don't care about the customer at all.

Bought 4 tires got charged 2xtimes twice. Got first one refunded they didn't even tell me they weren't shipping the original 1 order I wanted i asked about track number and eta. They said oh we don't have those in stock sales man was suppose to call me back with substitute. Nothing I check back on Monday get runaround then a refund now i got to wait another week for my money to get back on my card. And NOONE THERE GAVE A FKN SHT.

I recently purchased 3D Maxpider floor mats for a 2020 VW Tiguan... They were the best price around from AutoAnything. They also shipped and delivered very quickly, and I am more than pleased with the product. The only downside was that 3D failed to incorporate the clips into the front passenger mat, but otherwise they fit flawlessly. They have the right amount of grip to not restrict your feet, but not to let them slide all around when wet.

I highly regret buying from this seller. I tried to purchase a set of floor mats for my 2020 transit van. The first set did not come close to fitting. After a lengthy conversation I was able to convince the representative to let me return them if I purchased a set of weather tech mats. The weather tech mats did not come close to fitting. This time, after a lengthy interview, I am required to submit pictures and wait and indefinate time before they will let me know if I am eligible to return the mats they sold me and if so, how much they will charge me to return them. This is rediculous, they did not deliver what I purchased and I should not have to jump through these hurdles just to return a product that was not as advertized. Buyer beware, do not use these guys.

Ordered parts on their website that did not fit my car. Took hours to talk to someone and I never received a refund. Order from somewhere else. Anywhere but autoanything.

I have attached the conversation I had with AutoAnything Chat below. I did request a chat transcript but it was never send. The first amount of my return was LESS than half of what I paid and did not include a refund the taxes I paid on the item. My bill was $359.50 and the amount of the refund was $176.65. Throughout the conversation, the restocking fee was $16.28 but at the end of the conversation, I was refunded $67 for the restocking fee. EXTREMELY DISAPPOINTED!
AutoAnything Chat
Gearhead
Live Support
Chat started
I need to return order *******xxx
Danelle joined the chat
Danelle: Welcome to AutoAnything.com My name is Danelle. I would be happy to assist you!
Hi, Nikki. One moment please while I look that up for you.
Thank you for the patience. It seems that there is already a return process initiated. One moment while I re send you the return label.

ME: Actually, I wanted to talk about all the fees attached. That is why I didn't proceed.
Danelle: I see. Can you tell me more how I can help you with that?
ME: What will my return amount be? It said like$117.00 for a return label and $60 to restock. That is extreme in my opinion

Danelle: I see. Right now, I see that the total credit is: $176.65. One moment while I check on that, Nikki.
Nikki, thank you for the patience.

ME: No problem

Danelle: I have checked carefully and my apologies as I do not have an exact information why the FedEx return label is $110.95. The only information I see that it became $127.23 aside from the Restocking fee is the tax of $16.28

ME: Can you correct it?

Danelle: Let me check what I can further do, Nikki. One moment please

ME: Even with the numbers you provided, the refund would be $215.99

Danelle: The total amount we have received is $359.50 and then the total fees is $195.06 after tax. That is the reason why the refund amount is $176.65. On my calcualtion, it should be $164.44 given the fees but $176.65 is the amount that is showing on the order.
I am still checking what I can do further, Nikki. Please bear with me

ME: OK thank you. I would like more details on the fees.

Danelle: No problem. While checking, Nikki, would you mind me asking the reason why you wish to return the order

ME: The cover in my husband's truck will not work with that tool box. It is a hard cover that does not open from the back of the bed
I had spoken with customer service and they assured me it will, so I ordered it. Unfortunately, it does not

Danelle: I see. Have you processed a re order in exchange with the returned item or just processed a return

ME: Just a return

Danelle: Thank you for the information.
Upon checking, I see that the Return label fee has been adjusted for size and weight of the package as it is too big. But I really wanted to help you on this. I can take care of the Restocking fee of $67.83. How's that sounds?
Nikki, are you still there

ME: Yes. So what would my return be?

Danelle: Thank you. One moment while I process the adjustment so I can give you the exact refund amount^^
Thanks for the patience, with the restocking fee adjusted, your total credit is: $248.55.
I have also re sent the adjusted return label.
Is there anything else I can help you with? I'd be happy to help

ME: Give me a minute to check with my husband please. You emailed the information?

Danelle: Yes, I emailed it at *******@yahoo.com

ME: OK Thank you. I am not happy about this. I won't order again from AutoAnything. Your company should take a look at Amazons return policy. I would have clicked a few buttons and been satisfied with my return. Very disappointed that this was not clearly stated. I have no choice but to write a bad review on Google. You were extremely helpful though. I appreciate your time.

Danelle: I truly understand where you are coming from, Nikki. I appreciate the understanding as well.
Would you like me to check anything else for you

ME: No Thank you

Danelle: No problem. Thank you for chatting AutoAnything, have a great day
Danelle Ingua left the chat
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Ordered a part. Delivery date: nothing. Called: back-ordered. Replacement; in stock. Order. Delivery date: nothing. Called: back-ordered. Never got a notice that my orders had been cancelled... Should change their name: AUTONOTHING. Parts: nothing in stock. Communication: nothing. Auto-NOTHING.

Purchased a jeep product. It was defective. Went back and forth with Autoanything. Finally, they agreed for me to return item but not for full refund (like a restocking fee or such) and less shipping to return item (very heavy so was around $50). I explained that item was defective, I should get full refund and return shipping costs reimbursed. More runaround. Then, they stopped communicating. So, I'm stuck with an expensive $500 defective item.
Do NOT buy from them.

I spent $297 on seat covers when I receive them the staps weren't sewn in place - it was the weekend and we wanted to put them on so I fix them. I sent pictures and requested if they would compensate with some kind of discount. All I got back-and-forth from Hannah at customer service was since they were already used/installed that there was nothing that they could do because I did not contact them right away. What a bunch of BS their seat covers all you do is wrap them over. They didn't offer any support or help just kept sending emails until I finally had to follow up after several days.
Do not spend your money here. All it would've taken was a simple $25 refund and I would've been happy but instead got lead on with BS emails and then to be said no because the item was used their friggin cover seats what a joke don't shop here!'

I ordered expensive tail lights they were broken I tried to return them AutoAnything ran me in circles until I made a complaint with the Better Business Bureau. They must have seen this because they contacted me and did the exact same thing I am assuming this was their way of claiming that they responded. It has taken months and I don't think I am going to be able to resolve this and we'll be stuck with a $200 pair of broken tail lights. I have made a commitment to submit a review of this terrible company every chance I get. Do not do business with them they are unethical and crafty.