Auto Anything

I do not recommend anyone to buy anything, from auto anything. They send damage item and won't take it back, poor customer services they keep giving the running around, Playing the blame game manufacturer is not replying to our email. You been warned.

In early December, I ordered $4200 worth of custom auto parts for my wife's Toyota 4Runner. When I submitted the order, AutoAnything claimed that ALL products would be delivered by Christmas. There was nothing that indicated that any products were out of stock, nor did their OWN shipping quotes indicate any problems with the holiday delivery. This is what caused me to place my order, since I needed the products for Christmas. From the other reviews I've read on this website, plus others, this seems to be a common trend for AutoAnything. They promise certain delivery time frames, and they do NOT come anywhere close to those time frames. What makes matters worse, is that the Customer Service team is completely clueless. They did not even respond to my $4200 order for 2 weeks, and then when I finally did receive a respond, they gave me the run around. To this day, the products have not been received, and my order shows as "processing" on AutoAnything's website.

This company is a disgrace and should be avoided at ALL costs. There are many other alternative options out there for the same products. They are dishonest, unhelpful, and really just a giant waste of time.

I have been pleased with Auto Anything in the past but not now.

I ordered EBC Brake kits on 8/3/2021, the delivery date has been pushed out multiple times from September to October, then November, then December and the latest to March 2022. The reason provided is due to supply chain shortage and constraints. Contacted customer service 3 times it does not help at all in getting the parts and even escalation to the management team does not help at all. My patience is running out.

My problems:
1) EBC multi-national company is not able to fulfill 1 kit for months?
2) Auto Anything – the case was brought to the management team's attention for help but useless. Poor management in inventory management, they sell products does not have in stock. The worst part is they charge your credit card without part ship and they have your money, thus the management team does not have an incentive to push their suppliers for part shortage as seen from my case. They have the cash flow using your money and least worry about the backlog to help you. I have questioned how their business model will hurt consumers when run into the situation here, they should not list any parts if no parts are available and should not charge if not shipped or ready to ship. Lastly, the price I ordered the kits price has been increased 20-30% from Aug to Dec. The companies have the incentive for the consumer to cancel your order and you pay the price difference of the increase will be their playbook.

To Auto Anything rep – do not respond if you are posting standard template and yes – have contacted customer service team. My request is pretty simple to get me a similar or equivalent kit or request your supplier with a substitute kit to fulfill my order.

To reviewer - make sure you cancel your order and get your money back if a backlog occurred. Even better stay away from them until they changed how they run the business. The management team does not care about their customers as shown.

Don't give this company your money. They will send you the wrong product. If you can get a hold of any type of customer service, they won't help you until your 30 day purchase window has expired so you can't return the product for your refund. Then when you request to talk to a manager. She will leave you a voicemail of a I'm sorry and no way to call her back! So you need to contact customer service again and hope to answer this call back that can happen anytime in the next 1-2 business days. If you get to finally talk to a manager, she will repeat the same response (that is filled with of apology, but absolutely no resolution) over and over again like a robot. When you won't accept the manager's automated response and tell her you want a resolution, her attitude changes! She tells you that you will never get your money back before hanging up. This is the worst place I've ever had to deal with as a consumer. I have a useless product and I'm out about $160.

Placed a $550 order early March and it never came. In November I requested a credit and they gave me $125 and are refusing to respond to my inquiries.

Awful they have a person to guickly take your order and money but when it comes to a problem or return there is noone to talk to just email and the response is a can email. Don't purchace from this company if u care about customer service

Do not buy anything from this outfit I had contacted them 4 diffytimes and they completely gave me the runaround it's been 2 months and I still did not receive the correct bolts I guess they figured I would eventually give up on the item they were going to send to me now it's been 2 months and I guess they think I forgot about this issue I'm not about to give I would not recommend this out fit

I have used Auto anything twice. I bought an aftermarket HD bumper that was suppose to have 5 aux led lights. When the bumper arrived it had 4 lights. After some back and forth mails and wrong light sent, they prorated the price of the bumper. That impressed me that they actually took care of me. So many other companies dont do it. Kudos for AA. Just ordered seat covers and was able to to talk with support to help with the correct options. Great job.

Before the sale you can call or chat to talk with someone about what you want to purchase. After you buy, good luck. You can't call anymore, only chat online. They don't care. Good luck getting a resolution. I cancelled part of an order that was delayed in shipping and am now stuck in the perpetual "24-48 more hours, we promise" cycle. I just want my money back at this point. The parts haven't shipped, or I would see then in my Informed Delivery, MyChoice, or Delivery Manager. I see every package that comes as soon as a label is created, so I don't buy the BS about "it may have shipped already." Just refund my money so I don't have to dispute the charge with my CC provider.

This company claimed to have the Bushwacker Fender Flares in white to fit my Ram 2500. After placing my order they quickly stated the item was not going to be delivered within the time frame they stated in their email. They claimed it was the manufacturer who was holding up the order. I called Bushwacker directly and they stated they no longer make the Bushwacker fender flares in white for the Ram 2500, and haven't in some time. I tried to contact AutoAnything about my order but only received several auto generated emails in return. There is no phone number to speak with a live person. Now they have $670.00 of my money and I don't have my fender flares that Bushwacker isn't producing. I have sent numerous emails asking for a refund and they still have not answered. Why is this company still in business?

They stall long enough on returns to tell you your 30 days are up. Never buy from them! POOR SERVICE

I bought car mats and had Grant D. Help me pick out the ones that fit in my vehicle. He assured me that they would fit perfectly and that if for some reason they did not that the exchange process would be simple. Low and behold they were the wrong mats. So I contacted Auto Anything via the chat for an exchange. An hour later I was told I would be getting an email with a return label. Three days later no label. So I contacted again. I was told nothing went through and I needed to wait ANOTHER 48 HOURS for them to contact the partner manufacturer! We shall see when/if I ever hear back from them and if I get the return label and the correct mat. As of now, I am highly doubting I will. I do NOT recommend purchasing from this company.

I ordered a top and frame for my '92 Jeep. They sent it out signature required without telling me. I work so am unable to sign for a package at my home address. I tried for over a week to get them to change the delivery address. I was disconnected from their stupid, useless, ineffective chat multiple times, lied to multiple times and am now returning the top. Thankfully I put this on my Capital One card so buyer protection is going to be used. Stay away from this company... they have NO customer service!

I order some power running boards at a cost of over $1300. Unfortuantely, the truck I ordered got returned to the dealer. I requested a return within the 30 days for the running boards (new, never opened, and just returning). WOW! IMPOSSIBLE to get a hold of anybody and forced to use chat for returns. I tried over 30x! They kept telling me they are waiting for the return authorization. I spoke to a rep every week. After 3 months (yes 3 months) I got a return authorization. They sent me one label for two boxes. I was forced to pay for the other box at a cost of $40. I was told it would be refunded within 2-3 days once received... Almost a week later and no news & I tried to contact them... for a month! Finally, after a month of my persistance I got a hold of somebody who finally processed the return. However, they charged a $264 for a restocking fee + my $40 to ship it on my own dime because they only sent one return label. DO NOT DO BUSINESS WITH THIS COMPANY! I WOULD SEARCH ELSEWHERE.

I've been waiting 6 weeks for a return authorization on a damaged product. You cannot speak to a live person. Chat or email are the only options. Even if a pay more, I will never use this company again! When something goes wrong, don't expect help to rectify the problem!

I'm done with AutoAnything. Of various orders over the years, few come correct, without issues. And, forget the chat box feature. If you ask anything off their script they have in front of them to repeat over and over again, they get lost. AA isn't worth the hassle. They can blame covid now, for current purchase now months delayed with repeated shipping dates changed but they were like this even pre covid.

I purchased a full brake system in early September (which is over a month ago) through affirm I'm making payments. Affirm is taking payment out of my bank account and I haven't received my order from Auto Anything. The crazy thing is when I call Auto Anything the representative states when you call AA they are only able to create orders they can't look up orders. Only through online chat they can locate orders. So I created an online chat. My order isn't able to be located through name, address or credit card number. Even the loan Id through affirm. No record what so ever of my $1000 order. When I talked to affirm they say AA has received the order and has captured full payment of the loan over a month ago… I'm in a dispute now with there services. Seems like a big scam.

** Answering back to AA. My order hasn't been delayed… I have been in many chats with your representatives, there is NO record of my order what so ever in your system. When I spoke with affirm on the phone they said Auto Anything has captured full payment over a month ago. Affirm is now working on a case to get my money returned back to my debit card.

Delivery experience was extremely poor. Received only half of the order (1 set of brakes instead of both front and rear brakes). One tracking # was provided, never stated part of order was delayed. Customer service polite, but not really giving any answers and still do not know where my brakes are. Going on 3 weeks. Requested a comparable product in place of what I ordered, but no response, and no answers. They charged me, but I do not have my brakes and was not told that they were out of stock or on back order. I would not recommend.