Auto Anything

Pro: I gave a star only because they had the best price I found.
Cons:
- Customer is charged when order is placed instead of when shipped.
- Original shipping date estimate is immediately followed by emails announcing series of shipping delays.
- Customer Service is non-existance. Hours waiting for rep on phone and chat. Chat and email replies ignore costomer information and request. Replies totally unrelated to customer's query.
- Had to report problem to PalPay to get AutoAnything's attention and satisfactory resolution.
Save your time and trouble; pay a little more to a reliable company.

Ordered a grill and front end cover for a VW. After ordering, I found out that the previous estimated shipping was incorrect, and that it was actually going to take over a month for the cover to arrive. This wasn't stated anywhere prior to purchase, however I didn't sweat it too much. Just connected with their live chat and requested a refund.

At this point, I thought everything was going smoothly. We cancelled the order for the cover, the grill was still on its way. I was supposed to be refunded for the cover within 48hrs. A week goes by, still no refund. I decide to call their customer service number. Was left on hold for half an hour, never spoke to a real person. Ended up having to hang up, and left them an email.

My email included my order number, a callback number if needed, and simple instructions to make sure the refund went through. Waited a little over another week (busy, didn't have much time to try calling again). As you probably guessed, still no refund.

Currently on hold again, been 24 minutes. I considered giving them a 2 star, because at least my grill did show up. However, we all know it was drop-shipped anyways. So the people that deserve the real credit for getting it here are the people auto-anything drop shipped it from.

Ordered a Tonneau cover. Sent the wrong part. Tried to call for a refund and no one answers the phone.
They put you on hold and tell you the wait time will be 1 hour and 15 minutes. (they say that amount of time every time you call) After you hold for a hour or so the call just terminates.
If you try to use the online return they charge you return shipping and a restocking fee even though they sent you the wrong part. AVOID AT ALL COSTS.

Ordered something with overnight shipping. 5 days later I reached out to see what was going on with no reply. Automated message comes in the next day there was a delay with manufacturing and that it will ship out in about a week. 4 days later I get a response to me reaching out with same info. Then, at the time my product was supposed to ship, I get an email saying "we received notice you want to cancel your order". No such thing was requested. Reached out two separate times with no response. Final email said my order had been cancelled. Absolutely terrible service.

I bought 4 truck wheels from Auto Anything on May 15th, 2020, with a promise to deliver date of 5/25-5/27/2020. On 5/22/2020, they sent me an email stating the order has been delayed till 5/29/2020. I called up to see if they can give me an eta, that's when they told me my order has been further delayed, and I can expect delivery by first week of July? That's 6 weeks past the promised date! Then, they had the nerve to ask for an extra $100.00 per wheel, ($400.00 total), then they will expedite the order, and I will get my wheels one week past the promised date of my purchase order! Nerve of theses idiots! They close their chat windows while you're still typing, they'll tell you you have a ten minute wait on the phone, and one hour later you're still on hold. NEVER BUY FROM AUTOANYTHING! THEY SUCK! THEY'RE RUDE! THEY'RE IDIOTS! THEY ARE THIEVES!

I have spent over 3 hours on the phone mostly on hold, I have sent numerous emails with only 2 responses I have renamed the company to " AUTOANYTHING but SERVICE " I am going to have to eat my loses of $450. I had their sales department specify the hitch that I needed, it was wrong and has been 3 months since I placed the order. I can't even speak to a live person. I only get the sad music while on hold for an hour each time I call and eventually I just hang up without speaking to anyone. DO NOT ORDER FROM THESE MORONS!

Good morning, it is very likely that this email will not matter to you or pay much attention to you because I am a simple client, simply a small client that may not mean anything to you, but it seems to me very bad company policy sell under deception, what do you do, they sold me a part for a truck which I ordered and paid an additional $ 50, for Express shipping that I should receive in 2 days. Then you informed me that this was 2 days after the order was in the United States, ok, it has been more than a week since it arrived in the United States and I still have not received the order from Fedex. Today call FedEx and they will They informed that this comes by normal shipping that you never paid additional for that order to be FedEx Express or anything like that, so I repeat, it is a deceit policy with which you sell and it seems to me that at least I must make the claim, Although I am sure that you will not pay attention. Thank you.

THESE GUYS ARE FLAKES. I'VE BEEN TRYING TO GET A WRONG PART EXCHANGED FOR WEEKS AND ALL I GET ARE LAME EXCUSES, FEET DRAGGING, PASSING THE BUCK, BEING IGNORED.
CALLING THEM PUTS YOU ON HOLD FOR AN HOUR OR LONGER ONLY TO BE TOLD THE PERSON WHO CAN HELP YOU IS BUSY AND WILL CALL YOU BACK (LUIS ARIAS) IS THE WORST ONE. SOMETIMES THEY JUST HANG UP ON YOU. CHATTING GETS YOU THE SAME EXCUSES WITH NO FOLLOW UP. EMAILS ARE NEVER ANSWERED. DO NOT ORDER FROM THIS COMPANY. THERE ARE PLENTY OF GOOD COMPANIES OUT THERE THAT DESERVE THE BUSINESS.
I FEEL FOOLISH FOR NOT READING THEIR REVIEWS BEFORE ORDERING.
******DO NOT ORDER FROM AUTOANYTHING*****
******DO NOT ORDER FROM AUTOANYTHING*****

I ordered seat covers over a month ago. They sent me one email in that time to tell me that my order had been delayed which I though no big deal with the corona virus slowing everything down. I decided to reach out to customer service who then told me that my order was delayed again... About an hour later I got an email from them saying the manufacturer had discontinued the item I ordered. The email also said they would hold my money for another 24 hours as a store credit then refund it. I would not recommend using this website.

DO NOT ORDER FROM MORRIS 4X4 OR AUTOANYTHING! Sort through newest reviews. All are the same. Long story short, ordered over $2600 of items over a month & half ago. Have received only $200 worth of stuff. CUSTOMER SERVICE IS NON EXISTENCE! You can call to make a order & get an immediate answer, however if you need to check on a order your going to be on hold for over a hour. That's if you even get someone. Online support is also useless. I've dealt with Thaymar Sanchez, Patrick Turcar, & Thomas LABAU. ALL USELESS. Thomas is the only one somewhat helpful but to no avail. Morris 4x4 is non functional as a business. Complete breakdown. Company should be ashamed how they're treating customers & STOP TAKING ORDERS. Pure embelzment. They clearly state they do not charge until items are shipped, but charge immediately. They then try & get things dropped shipped & blame the manufacturer vs accepting responsibility & taking appropriate actions. They'll tell you a guaranteed shipping date then nothing will happen. The online system to check status of your order is not functional also. It's stated my order is shipped & complete over a month ago. Still haven't received. Morris 4x4 was bought by autoanything. Autoanything has been involved in this order & aware of what's going on. Therefore I'm considering them the same. I will never order from Morris or autoanything EVER. This has been the worst online company I have ever dealt with. They can't blame covid, other manufacturers, or high call volumes. That's just making excuses. All other companies I've been dealing with have been able to function & communicate appropriately. There's a complete break down with Morris 4x4 & autoanything is letting it happen. STOP TAKING ORDERS. You're affecting people's lives & finances. EMBELZMENT. 3

I purchased a set of floor liners about a month ago, the estimated shipping time was roughly 3 days. After the 3 days the item had stills not shown as shipped, but I decided to wait until Monday to see if they would, but they had yet to ship. I contacted the customer support to ask them when it would ship, and that's when they told me about the delay and it should ship the next day. Well Tuesday came, and still no indication that it had been shipped, I once again contacted them to see when it would be shipped, and I got the same response. I decided to look elsewhere for the item since I needed them by that week. After I found some for a better price, I cancelled my order. The next day I get a notification that they have been shipped. Of course by then it's too late and I no longer want them. I get in contact with customer support to let them know this issue, and ask if they could send me a return label so I could ship back the item when it arrives and get a refund. I was told they were unable to do that, and i would have to wait until I got the item to request it. So I waited until Saturday, which was the estimated time that the item was to arrive. This entire time I keep trying to track the item but all it says is that the label was created. Needless to say I never received the item, and I'm still waiting on a refund. I already contacted customer support, which I should mention I'm only able to do so through live chat because their phone line keeps saying they're closed. Customer support says that the refund has been "processed" and it's going to take 5 business days to show on my paypal. It's past the 5 days and still nothing, luckily I already made a claim through Paypal to get my money back. Never will I shop at this website again, worst business I've ever dealt with. Please save your money and shop anywhere else but here!