Auto Anything

I ordered floor mats for a ******* transit passenger van and instead got a box of mats for a Nissan or an Infiniti when I called them I sat on line the first time for 1hour and 45 min then the phone disconnected me.the 2nd time I tried and it was 1 hour 30 min then the same thing happened. I then went to the sales dept who said yes I see your order but I cant help you I said that's fine could u please speak to your manager he said hold on came back 5 min later because I said ok but please come back. When he returned he said I'm still trying to find one who can take your call. Then he returned and wouldnt let me get a word in and he said all the managers are busy but I have your number one will call you. You need to be patient and before I could speak he hung up. I spent over 200$ on these mats. I would never again do business with this company

I have gotten nothing but run around and avoidance from AA on placing a warranty claim in which the manufacturer directed me go back to AutoAnything bc I purchased there. On-line chat cannot do warranty, Website form closed the case bc I had to call. Wait times have been 1.5 hours and no customer service will answer. Hours of my time have been wasted for no resolve. Seems they do not really have a claims department.
Trying CoverCraft again since it is their product.

I placed an order with this company and only a few hours later (after reading bad reviews) cancelled my order. They completely ignored my cancellation request and shipped my order days later. They tell you that you can return it but they don't tell you that you will be charged a 20% restocking fee. Customer service is impossible to get a hold of (they put you on hold for hours) and you don't get a response to your email that is not automated until after they ship your order. This company is a scam. What kind of company ignores a cancellation request prior to shipment so they can charge a restocking fee for a return? I will be refusing my package and I have disputed the payment with PayPal.

I placed an order with them beginning of June. They emailed me saying my order will ship out the 9th. Then another email was sent saying due to covid it will delayed to ship on the 16th(understandably). The 16th came and went and I never got an email confirmation from them. I emailed them, no response. I live chat them, no response. I call them, 2 hour wait time to speak to someone. I then call my credit card and have them decline the order. All of a sudden I get an email from Auto Anything on June 22 stating my order is delayed again and if I dont respond by June 16th my order will be canceled. Miraculously, my funds were returned to my account. Do not waste your time with this terrible company. Pay a little more from a reputable company and save yourself the headache and hassle.

When call was made to locate my order, there automated phones stated I'm 30 minutes out. I was on hold for just over an hour. Then I was told by sales that they can not do location of packages so they transferred me to a different department. That department was a 3rd party answering call center that still couldn't get any answers. Was told that she would need to call the manufacture on Monday being it was a Saturday and not open. I ordered 2 items June 5th. First item was receiver hitch with a delivery date no later then June 19th, I called on the 20th and got no where as stated above. Second item said it was going to be no later then June 23rd and came early. I said I wanted to cancel order and get from somewhere else. I had other options to get it in 4 days but tried to save $10 bucks. Not worth it. I believe this company is a drop ship company only with no direct info when you need it. All third party answer call centers that don't know nothing crap!

So, I have ordered a few times from AutoAnything. It's been a hassle every time! I have managed to get decent deals but only after spending nearly an hour on the chat and on the phone. Their checkout is always glitchy, trying to require you to choose a shipping option on each item when it should be free shipping. Their BIG SALE promo codes have never applied to any item I've wanted to purchase and when they do give you discounts, it doesn't seem to make sense and doesn't match the total in checkout? But if you want to spend time on a chat or on the phone they can manually enter an order... but It's just a cluster. Ain't got time for that! LOL
First time I bought from them was about 10 years ago and once recently with many attempts in between and one attempt today that I abandoned after getting the run around. I'm not sure how they stay in business?

I ordered rwo Great day centerlok overhead gun racks for hunting from autoanything. The item quality and fit was not great at all. I returned the items one opened and properly re-packed and the other unopened to find out that they wanted to charge me 15% cost on each for restocking plus $15 per shipping label. I decided to avoid the fees by doing an exchange for some Air Lift air bags and they shipped me a used item. Everything in this kit was theown in the box, nuts an bolts everywhere, scratched up brackets, and missing hardware. When I called them, they blamed it on the manufacturer. I called Airlift and they said they do not ship used Items that have been returned without refurbishing the kit. Again I contacted Auto Anything and am awaiting a call from the manager that has yet to happen for two days now. This company is trash, do not waste your time. Use Real Truck, I have had no issues.

I ordered Eibach springs and Autoanything sent a confirmatory email with promised delivery date. Several days later I received an email that the part wasn't available from the supplier and delivery would be delayed. I canceled my order with Autoanything the same day and ordered and received it from another company within days. Then I received an email from AutoAnything that the springs were shipped by mistake and they would make it easy for me to return them by calling customer service. I've made that call four times and no answer and no call back (see sceeen shot over one of the calls lasting 1 hour and 10 mintutes. Even when I tried to get through by calling sales and requesting a call back.

Ordered parts online and received something completely different from my original order. Completing my return was worse than pulling teeth. I sent multiple emails (which were ignored), sat in a live chat queue for over an hour before getting disconnected, and finally waited on hold for an hour and a half to speak to a live customer service operator. The site claims that you can start a return from your online account but ultimately just links you to their customer service phone number (which at one point had a 2 1/2 hour wait time). Will not be buying parts from autoanything again.

If I could give negative stars it would be more accurate. I have placed two separate orders with them. 1st order was for seat covers, which have taken over a month to arrive. 2nd order I cancelled almost immediately after placing, and 9 days later have still not seen a refund. Tried calling, and as stated in previous reviews, get a long minimum wait time and no answer. Tried the online chat, but am forever stuck as the 5th person in line. I have tried emailing, but as yet have not had a response. Going to get my bank involved at this point to see if they can get my money back. STAY AWAY!