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AusFF Reviews Summary
AusFF has a rating of 3.3 stars from 145 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AusFF most frequently mention and customer service. AusFF ranks 14th among Mail Forwarding sites.
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I'm very satisfied with the easy and fast service especially the chat service. However, for first time user there are some getting used to particularly its timing for parcel notification and shipment instructions.
It took these guys only 3 days to deliver an induction cooktop from NSW to my doorstep in Singapore. It arrived intact!
Thank you for your positive feedback, really appreciate your business and look forward to serve you again
When things went wrong my end Ausff went beyond the call of duty to make everything right for me - so very grateful
Thank you for your positive feedback, always happy to help! Really appreciate your business and look forward to serve you again
I ordered high power blender to ship to Singapore. I was skeptical at first since it was my first time. However, I was surprised that the goods arrive much earlier than I thought. I will definitely engage with Ausff again in the future. Thanks for the excellent service!
Thank you for the review Mei C. We appreciate the feedback and we are grateful for your membership with our service!
Great online experience initially with Ausff however I dont think Im getting the service that I paid for. My package arrived to Ausff and I was notified of this in a timely manner and it was dispatched last Monday. I purchased and paid for a DHL non-tracked 3-5 day service but the item has been sent via Australia Post and was only dispatched from Australia on Friday last week (according to the Auspost Tracking). At this stage it is one week after sending and the package is still showing as being dispatched from Australia so I am unsure when I will receive it. NOTE: As of 23 January I STILL do not have my package. I appreciate that Ausff may have thought they were offering me an upgrade by sending via tracked AusPost, however this was exactly why I chose the DHL 3-5 day service - as it is simply so much quicker.
Hi Margaret,
Thank you for your email.
I see you have ship the parcel with DHL Economy Service NO tracking and we provided you with a FREE upgrade with Australia Post and TRACKING so that you get a piece of Mind to tracking where is your package.
There are situations out of our control and i am sure you would receive your package shortly. Auspost Tracking # LH101517831AU
Regards
Kish
Item processing out to AUSFF was fast.
Item was received on time but box was damage and the inside box was damage too. Hope that next time that it will not be damage.
Hi Melville,
Thank you for your email and wish you a very Happy New Year 2018.
I am sorry to hear your shoe box was damaged, and the unfortunate part is you have not selected insurance during check-out request.
For situation like these we recommend customer to have INSURANCE for the extra peace of Mind, we look forward to serve you again in 2018.
Regards,
Kish
Fast and great support from Kish when I wrote in to ask a question. And delivery was fast and efficient! Excellent service and delivery by AUSFF!
We love working with you :) and look forward to grow yours and our business forward :), Have a great holiday season.
Awesome experience, easy to estimate cost and then lock in once my parcel had arrived. Great choice of options and parcel arrived in good condition. Will def be using again.
Hope you have a great holiday season. :), We look forward to serve you again.
Used it for the first time and was very pleased with the smoothness and quick turnaround! Will definitely use again
Hope you have a great holiday season. :), We look forward to serve you again.
So impressed with this service. They upgraded for free. I now recommend to everyone as the service was just so brilliant and easy!
Hope you have a great holiday season. :), We look forward to serve you again.
My actual experience with your website was great. Easy to navigate and you alerted me quickly when my package arrived. It was very easy to release from my mailbox. My only issue was with shipping. I selected DHL 3-5 days shipping and it's been almost a week since my package was supposed to be here and the DHL tracking says it's still in Australia, so that has been disappointing.
Thank you for your valuable comment, really appreciate it. We check with DHL Express and delay was due to DHL lost the labels, :( currently I see the package has reached Canada. Hope you have a great holiday season. :), We look forward to serve you again.
I have been always been using AUSFF to ship my purchases from Australia to me in Singapore. AUSFF has very efficient to mail out my items and Im always receiving my items earlier then expected. They are also very prompt in replying to my queries which made me grow my trust in them. Thank you for being so efficient! Looking forward to grow my business with you. It has been really such a great experience! :)
We love working with you :) and look forward to grow yours and our business forward :), Have a great holiday season.
Good 'plan' offering for one or more packages, not cheap but reasonable shipping quotes...
Thank you for your positive feedback, really appreciate your business and look forward to serve you again
Fast shipping, no extra drama or problems. Rates not particularly low, but no worse than I could get on my own.
Thank you for your positive feedback, really appreciate your business and look forward to serve you again
Its really convenient for me to send me parcels from Australia. It would be nicer for me because I can send items by Australia Post. And very easy to use. Thanks
Thank you for your positive feedback, really appreciate your business and look forward to serve you again
I have to say I was extremely happy with how easy this company made forwarding mail from an Australian website that wouldn't ship directly to Canada. They were quick at notifying me that my package had arrived with them. Once I selected the shipping service of my choice, they had it shipped out so fast. The package arrived here in Canada very quickly. Overall very pleased with Ausff and would definitely recommend. I will absolutely be using them again.
Thank you for your positive feedback, really appreciate your business and look forward to serve you again
This is a great shipping company. The item I was shipped was undamaged and received fairly quickly. Will use again.
Thank you for your positive feedback, really appreciate your business and look forward to serve you again
My order arrived safely and everything was well packed. Great service, very easy to deal with, will definitely be using Ausff again.
Thank you for your positive feedback, really appreciate your business and look forward to serve you again.
It has been really easy to use this service, it has been fast, efficient, and very reasonably priced.
Would definitely recommend!
Thank you for your positive feedback, really appreciate your business and look forward to serve you again.
I brought an item which couldn't be shipped to the uk when I recieved it it was damaged if they had checked it it could have been returned and saved me a whole bunch of hassl
Sorry to hear about your experience Veera, We can assist in eliminating these type of issue via our Pre-Delivery Photo Service https://www.ausff.com.au/pricing/ hence we highly encourage using this service during the checkout process or communication to use via email / skype / hangout commination or online via https://www.ausff.com.au/contact-us and we would come back to you ASAP with your queries or concerns.
We look forward to serve you again in Future
From the business
AUSFF is based in Sydney Providing Forwarding Solutions like Mail Redirection, Parcel Forwarding, Parcel Services, Fulfillment Service along with Virtual Address in Australia.
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Thanks K. R. for your kind works, appreciate your business and we look forward to serve you again.