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AusFF Reviews Summary
AusFF has a rating of 3.3 stars from 145 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AusFF most frequently mention and customer service. AusFF ranks 14th among Mail Forwarding sites.
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Fast and efficient service. Package was forwarded immediately and arrived at my home, halfway around the world, in less than a week, via Australia Post. I would use the service again.
Excellent company will use them again in a heartbeat! Very fast shipping and the customer service was so great and helpful.
Thank you for your positive feedback, appreciate your business and we look forward to serve you again. Cheers
Exemplary and Jovial Service. Portal works as designed. I recommend them for future business. Keep it up.
Thank you for your positive feedback, appreciate your business and we look forward to serve you again. Cheers
No issues with my item being delivered.
Kept up-to-date. Thank you. Would recommend as a good option.
Thank you for your positive feedback, appreciate your business and we look forward to serve you again. Cheers
Good customer service, questions were replied promptly and patiently. Considered fast in handling my parcel. Delivery pricing are acceptable. I'm satisfy as a first time user. Thank you and will sure be returning for future purchases in Australia.
Thank you for your positive feedback, appreciate your business and we look forward to serve you again. Cheers
Fast handling, very communicable. Keep your customers happy and encourage them to use your business again. Thanks
Thank you for your positive feedback, appreciate your business and we look forward to serve you again.
I had to set up a mailbox with these guys in order to purchase something that would only allow deliveries within Australia. It works well and with very little delay. I'm very pleased with the result.
Thank you for your positive feedback, appreciate your business and we look forward to serve you again.
Unfortunately it took ages to receive my parcel. I thought it will never arrive. I emailed with questions but didn't get any reply.
Hi Magdalena P,
Thank you for your feedback.
Upon investigation I see you had paid for
DHL Economy Service (Max weight 2 KG - 3 to 999 business days with no tracking)
And we give you a FREE upgrade to
AusPost Standard (Max weight 20 KG - 5 to 10 business days with tracking)
Your auspost tracking # LH102664915AU arrived to you fairly quickly compare to what service you had selected.
I also see all your questions where responded in 1 business day and we did not get any further questions.
It looks like there had been some miss understanding and hope this response clear up things and we look forward to serve you again.
Made an account but dont know what the different plans were. For me that was not clear, started with a digital plan and couldnt ship. After contacting customer service they responded fast and said needed to upgrade plan. Plans for me are not good described on website and what procedures you need to take to ship. Either way once past this shipping went good and received parcel.
Hi Neil
Thank you for your feeback, I will get your comment raised to Management and get “Pricing” tab renamed to “Plans”, appreciate your business and we look forward to serve you again.
The system was easy to use and simple to understand, made my initial problem and made it work for me was impressed cheers
Thank you for your positive feedback, appreciate your business and we look forward to serve you again.
Everything went well first time, now I already need to use ausff second time and Im very pleased to do it. Fast and easy!
Thank you for your positive feedback, appreciate your business and we look forward to serve you again.
Customer services are very friendly and helpful. They found my letter which was without C/O due to omission of sender and promptly sent it to me. I already got it. Basically with australian state postal services it took 5 days to receive it in Europe petsonally door to door. Highly recommend them for any business.
Thank you for your positive feedback, appreciate your business and we look forward to serve you again.
Was pleasantly surprise when I receive my delivery within a few days after shipping, as I thought that it might take longer than expected using AUPOST. Contacted the customer service staff (Kish) earlier as I was unable to consolidate the shipment together. However, the staff helped me to compare the various shipping costs and recommended the best for me. Extremely pleased with the service.
Thank you for your positive feedback, we always try to make it easy and most cost effective for our clients. We look forward to serve you again.
Opened the account, received the goods, forwarded to my destination, no problems, great job, many thanks.
Thank you for your positive feedback, appreciate your business and we look forward to serve you again.
Everything went fine, the parcel was dispatched in no time, did not have to contact customer service. Reliable, it can be said perfect service.
Thank you for your positive feedback, appreciate your business and we look forward to serve you again.
Was a bit skeptical at first but the service was brilliant. The website is straight forward and easy to use and the customer service is a great help.
Thanks Dylan L. For your kind works, appreciate your business and we look forward to serve you again.
Well i chose to ship my item via DHL but it was shipped with the Australian regular mail. 12 days passed and the item still in Australia. I hope i will receive it one day (it's 300AUD worth item)
Hi Or A,
We apologies for misunderstanding. I see you had selected very very slower service "DHL Economy Service (Max weight 2 KG - 7 to 999 business days with tracking)" and we did a FREE upgrade to "AusPost Standard (Max weight 20 KG - 5 to 10 business days with tracking)" more quicker for FREE :).
The goods new is parcel has reached Israel and already attempted few deliveries Ref: AU POST tracking # LH102478003AU.
Thank you for your business and we look forward to serve you again in the future.
Fast service and support. Will definitely use again. Shipping price a little steep but otherwise everything was great.
Thanks Mohish C. For your kind works, appreciate your business and we look forward to serve you again.
Paid 80 AUD to forward my parcel thru DHL (with tracking) to Singapore. Instead, I got a tracking number for Austpost. I have not receive my parcel as of now. Forwarded it on 6th Feb. The tracking doesn't help either, still says "processed through facility" in Sydney on 8th Feb. No more update after that. Australia and Singapore is not that far (8 hrs flight). I already received my parcel forwarded from USA at a much lower price.
Thank you for your feedback.
I see you have shipped with “DHL Economy Service (Max weight 2 KG - 5 to 999 business days with tracking)” service levels URL https://www.ausff.com.au/dhl-economy-service-limitation/ i. E. DHL has tie up with POSTAL NETWORK AND THIS SERVICE IS VERY SLOW Service from DHL hence it says 999 business days NO JOKES!.
We had upgrade you to FREE better service “AusPost Standard (Max weight 20 KG - 5 to 10 business days with tracking)”
I see your parcel shipped on 6th Feb and 2018 as per SLA you should have it on or before 20th Feb 2018, I wish you had selected DHL EXPRESS you can get it AS SOON AS 2 ~ 3 Business days.
We apologies for the inconvenience caused.
Fast, reliable, inexpensive. Packaging is good. Arrived safely and in time even off cheapest plan and shipping option.
Спасибо (Thank you), We appreciate your business and look forward to serve you again.
From the business
AUSFF is based in Sydney Providing Forwarding Solutions like Mail Redirection, Parcel Forwarding, Parcel Services, Fulfillment Service along with Virtual Address in Australia.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback, appreciate your business and we look forward to serve you again.