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Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
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I was charged €1 for a simple horoscope but then my account showed €49.99 missing without my approval. This was a frustrating, unfair and misleading experience that left me feeling scammed by the site completely.
I signed up thinking it was only 1.99$, but they charged me 24,99€ after a few days without warning. Their service felt misleading and these unfair billing tactics left me frustrated and disappointed.
Hi Claire,
Thank you so much for sharing your honest thoughts.
We’re truly sorry to hear about the inconvenience you've faced and can imagine how confusing this must have been.
Our goal is always to provide a smooth and seamless experience, and we regret that this wasn’t the case for you.
Please contact us at [email protected], so our team can review your account and work with you to address your concerns.
Your feedback is extremely valuable and helps us improve the experience for all users.
With care,
Nebula Team 🔮
I signed up for a simple 1€ horoscope, but later found 24,99€ withdrawn from my card without my consent. Asknebula feels like a trap and I strongly regret trusting them.
Hello Sophie!
Thank you for your feedback 🙏 We’re very sorry to hear about the payment issues and the frustration this caused. We completely understand how concerning this must have been for you.
Please contact our support team at [email protected] so we can carefully review your case, clarify what happened, and work with you to resolve the issue as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience and understanding while we make things right.
Best regards, Nebula Team 🔮
I signed up on asknebula.com for just 1€, only to notice 24,99€ charged later without my knowledge. The service ignored my emails and I felt completely tricked.
Hello Matthew!
Thank you for your feedback 🙏 We’re very sorry to hear about the payment issues and the frustration this caused. We completely understand how concerning this must have been for you.
Please contact our support team at [email protected] so we can carefully review your case, clarify what happened, and work with you to resolve the issue as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience and understanding while we make things right.
Best regards, Nebula Team 🔮
I started with a 0.99$ reading, but soon after 39.99€ was taken without permission. Asknebula.com hides real costs and tricks users into spending more than expected. Their service is deceptive and unreliable.
Hi Kaya,
Thank you for sharing your experience with us. We’re sorry to hear that things didn’t feel fully clear to you — that’s never our intention. We always aim to keep everything transparent, with details shown on the offer screen before confirmation.
We’d love to better understand what didn’t work as expected in your case and do everything we can to improve it for you. Please reach out to us at [email protected], and our team will carefully review your situation and provide support.
Your trust means a lot to us, and we want to make sure you feel heard and taken care of.
With care,
Nebula Team 🔮
I joined asknebula.com for a small 1.99$ prediction, thinking it was harmless, but later they billed me 39.99$ without my knowledge. This experience shows their practices are dishonest, and many others in reviews had the same issue.
Hi Nina,
Thank you for sharing your experience 🙏🏻
We’re sincerely sorry for the confusion and for the situation that occurred. We never want our users to feel misled or uncomfortable.
To look into your case and resolve this, please reach out to us at [email protected] with the email linked to your payment. Once we have it, we’ll review everything and provide you with a resolution.
Warm regards,
Nebula Team 🔮
Asknebula.com lured me with a 0.99$ trial, then charged 24,99€ later. I never approved it, and their support ignored my refund request. This experience left me frustrated and deeply dissatisfied.
Greetings there,
Thank you for taking the time to share your review with us. I’m truly sorry for the unwanted charge you described. And most of all, I sincerely apologize that you did not receive a response from our support team, as being left without help is never the experience we want for anyone. 😔️
Please kindly send us an email again at [email protected], and we will make sure that everything is properly answered and resolved for you.
With care, Nebula Team🔮
Asknebula.com tricked me into believing the service was only 0.99$, but later 24,99€ was deducted. I reached out for support, but nobody responded. Reading other reviews, it looks like I'm not the only one with this negative experience.
Nebula welcomes you, Clara!
Thank you so much for taking the time to write this review! We’re deeply sorry to hear about the unexpected charge and, most importantly, that you didn’t receive a reply when you reached out - that’s not the experience we want for you. 🙏️
Please contact us directly at [email protected], and we’ll look into this immediately to make sure your request is properly heard and resolved. Your feedback truly matters to us.
Wishing you clarity and peace ahead,
Nebula Team🔮
Not recomend, sometimes cards might not proceed, they take the money later and they don't offer service
Hi Emilia! 💜
We’re truly sorry to hear about your experience, and we completely understand how frustrating and disappointing this must feel 🙏. Your trust is very important to us, and it’s never our intention for users to feel that they’re being charged without receiving proper service.
Please contact us at [email protected] so our team can carefully review your case and assist you with a solution.
Warm regards, Nebula Team 🔮
I joined asknebula.com expecting an affordable 1.99$ reading, only to be charged 39.99$ later. The site creates false trust but leaves customers with surprise costs.
Hi there, Olive,
Thank you for taking the time to share your feedback!
We’re sorry to hear that your experience with Nebula left you feeling this way.
Our platform is designed so that all payments are processed only with the user’s consent, and the subscription details are always displayed clearly before confirmation.
We understand that the process can sometimes feel confusing, and your input helps us improve how we communicate it upfront.
Please reach out to us at [email protected] so our team can carefully review your case and assist you directly.
Respectfully,
Nebula Team
I paid 1€ thinking it was just for one prediction, but then they charged 39.99€. Support ignored my emails, no refund, only frustration and wasted time with this untrustworthy platform.
Hello Nigel,
Thank you for taking the time to share your honest thoughts. At Nebula, we never want our users to feel misled or unsupported, and we are especially sorry that you did not receive a reply from support. This is never the experience we want for our users.
The charge you mention sounds like a subscription fee, which is always outlined during the purchase process - the one we strive to make as transparent as possible. That’s why we would love to have the chance to review your case directly and make this right.
Please reach out to our dedicated team at [email protected] so we can personally assist you with your request.
Your trust is crucial to us, and we appreciate you bringing this to our attention.
Warmly,
Nebula
I thought the forecast was just 0.99$, but my card was billed 19.99$ later, and no one from support helped me.Asknebula charged me more than promised.
Hi Lillian,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the charge you encountered felt unclear and that you didn’t feel supported by our team - it’s not the kind of experience we strive to provide our users.
We want you to feel confident and informed at every step, which is why all details about the service and any future payments are displayed on the offer screen before confirmation. We regret that this wasn’t your impression and would love the opportunity to review your case in detail.
Please reach out to us directly at [email protected] so our team can carefully investigate what happened and assist you further. Your trust is very important to us, and we’ll do everything possible to make things right.
Kind regards,
Nebula Team 🔮
What looked like a simple 1€ reading turned into a much bigger problem when 24,99€ was removed without my permission. I tried emailing asknebula several times but no reply ever came, which makes this site feel like a scam operation.
Hi Leonardo!
Thank you for taking the time to share your feedback 🙏 We’re truly sorry to hear about your experience. Your satisfaction means a lot to us, and we want to make things right.
Please reach out to us at [email protected] with the details of your case, and our support team will carefully review it and do their best to resolve the issue as quickly as possible.
Best wishes,
Nebula Team 🔮
I started with a 1.99$ forecast, only to see 24,99€ taken later. No consent, no refund, and no reply from asknebula. It feels like they exploit users by turning small fees into huge charges.
Hello Patrick,
Thank you for sharing your experience. We’re truly sorry for the confusion and frustration caused by the charges. We understand how upsetting this situation must feel and appreciate your patience.
Please reach out to us at [email protected] so our team can review your case and assist you further.
Best regards, Nebula Team
Tried a reading for €1 and out of nowhere they charged me €39. I asked for a refund and they said that everything was fine and that they will give me a refund.
But now they are telling me, i am not getting a refund because PayPal is decided i cant get a refund. Talked to paypal about it and they told me that it is not to paypal to decided if i can get a refund or not. Long story short. Still dont have a refund, because they keep telling me PayPal is in the way. But i am not giving up and will send new request for a refund untill they pay me back.
Hi Sangeeta!
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve faced regarding your payment — we completely understand how frustrating this must feel.
Please rest assured that our team is committed to handling each case with care and transparency. We’d love the chance to take another look at your situation and see how we can best support you. Feel free to reach us directly at [email protected], and we’ll do our best to assist.
Your trust is very important to us, and we’ll continue striving to provide a positive experience for all of our users.
Kind regards,
The Nebula Team 🔮
I paid 1€ for what looked like a simple prediction, but then they pulled 24,99€ without any approval. Asknebula's support was unresponsive, and the whole thing left me angry and feeling exploited.
Hello, Anna.
Thank you for taking the time to share your experience with us!
We sincerely apologize for any confusion regarding the charges and deeply regret that we fell short in providing the timely support you deserved.
Your satisfaction is very important to us, and we want to help resolve this. Please reach out to us directly at [email protected], and we will personally ensure this matter is addressed promptly and to your satisfaction.
Warm regards,
Nebula Team🔮
I paid 1.99$ for what was presented as a simple reading, but then I was billed 49.99€ with no warning. When I contacted asknebula, they never replied. This shows how misleading their system is.
Hello Claire!
Thank you for your feedback. We’re very sorry to hear about the unexpected charge and the lack of response — we completely understand how frustrating this must be. Please contact us at [email protected] so we can carefully review your case, stop any further charges, and assist you with a fair resolution. Your trust matters to us, and we’ll do our best to make this right.
Best regards,
The Nebula Team 🔮
I paid 1€ for what looked harmless, then 24.99€ was deducted. I never agreed to this charge and when I asked asknebula for help, nobody ever replied, leaving me angry and powerless.
Hello Victoria,
Thank you for sharing your experience. We’re truly sorry to hear about the confusion and frustration regarding your payment.
Please note that our subscription and billing processes are outlined during purchase, including any trial periods that may automatically renew according to the terms displayed at sign-up.
If you haven’t received a response from us previously, please check your spam folder, as our messages sometimes end up there. We take every inquiry very seriously and always strive to respond as quickly as possible. Please reach out again at [email protected], and we’ll make sure to assist you promptly.
Kind regards,
Nebula team 🔮
I paid 1€ for what seemed a harmless prediction and then 24.99€ was taken from my account. I never approved this larger charge, and when I reached out to asknebula for help, there was no reply at all.
Hello Adam 💜
Thank you for feedback. We’re sorry for the frustration this caused. Please note that all payments on our platform are made exclusively with the user’s consent and in a secure manner.
If you are still experiencing difficulties, please contact our support team at [email protected] — we’re available 24/7 to assist you.
Warm regards, Nebula Team 🔮
I tried Asknebula for 1€, but days later 39.99€ was taken without any approval. They never responded to my requests, and I later found out many others had the same issue. It's extremely disappointing and feels manipulative.
Hi there, Derek!
Thank you for sharing your experience — we’re truly sorry it felt disappointing and unclear.
The €1 offer includes a trial that transitions into a subscription, with all pricing and terms shown during checkout. That said, we understand how easy it is to miss those details, and we’re working to make them more transparent.
We’re also very sorry you didn’t receive a response from support — that’s not the experience we want for any of our users. Please contact us again at [email protected], and we’ll make sure your case is reviewed and resolved properly.
Warm regards, Nebula Support Team 🔮
From the business
Nebula: Spiritual Guidance Space is your personal source for guided and grounded wisdom.We believe everyone deserves to feel seen, connected, and confident, especially when the world feels loud and overwhelming.We designed the Nebula app to fit naturally into your life, meeting you exactly where you are.Whether you need a moment of stillness or deep clarity on a big decision, we offer meaningful, evolving insights from astrology and tarot to more rare spiritual practices that adapts to your unique journey.Our mission is to foster self-discovery and genuine connection.We care deeply about the quality of support you receive, which is why every advisor on our platform is screened to ensure their insights are gifted, authentic, and grounded in respect.You can trust that the guidance you find here is real.We invite you to explore the stories in our Nebula reviews to see how millions of people have found their center with us.We are here to help you cut through the noise and align with your t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jade,
Thank you for sharing your feedback 🙏
We’re truly sorry to hear about the charge and the frustration this caused. We completely understand how upsetting this experience must have been for you.
Please contact our support team at [email protected] so we can carefully review your case, clarify what happened, and work with you to resolve the issue as quickly as possible. Your satisfaction is very important to us, and we appreciate your patience while we make things right.
Best regards,
Nebula Team 🔮