NebulaReviews 486

Hello Olivia,

Thank you for taking the time to leave us feedback.

We are very sorry to hear that our app didn’t meet your expectations and that you had payment issues. We apologize for any confusion!.

Please note that deleting your account does not automatically cancel an active subscription, as subscriptions are managed separately and linked to the platform (App Store, Google Play, or web). You can always cancel your subscription directly from your account settings or the platform through which you subscribed.

Please contact our support service at [email protected]. We will do our best in order to solve your problems as soon as possible.

Best regards,
Nebula Team 🔮

Hello Levi,

Thank you for sharing your feedback, and we’re truly sorry for the frustration you’ve experienced.

We completely understand how upsetting it is to be charged after you’ve unsubscribed — that’s not the experience we ever want for our users. If there’s been a mistake in the cancellation process, we want to correct it immediately. We also take your concerns about our support team seriously and would appreciate the chance to assist you properly.

Please contact us at [email protected], and we’ll prioritize your case to ensure this issue is fully resolved.

With sincere apologies,
Nebula Support Team 🔮

Hello Josephine! Thank you for feedback.

We’re sorry to hear about the confusion with your subscription. Please note that all payments are authorized by users, and cancellation is always available through your settings.

If your cancellation didn’t go through as expected, we kindly ask you to contact us at [email protected] — our team is here 24/7 and ready to assist you personally.

Warm regards,
Nebula Team 🔮

Dear Harper, hello!
Thank you for your feedback. We’re truly sorry that charges continued after your cancellation and that you didn’t receive a response — that’s not acceptable, and we completely understand your frustration.

Please contact us at [email protected], and a team member will personally investigate your case, stop any further billing, and assist you with next steps.

Sincerely,
The Nebula Team 🔮

Dear George, hello!
Thank you for your feedback. We're truly sorry that you weren’t clearly informed about recurring payments — that should never happen. Not receiving a reply from support only adds to the frustration, and we understand how disappointing this is.

Please reach out to us directly at [email protected]. We’ll personally check your account, stop any future charges, and do our best to resolve this for you.

Sincerely,
The Nebula Team 🔮

Dear Danille, hello there!

Thank you for sharing your experience, and we’re truly sorry to hear about the issues you’ve faced. We understand how frustrating and disappointing this situation must have been for you, and we apologize for any confusion or inconvenience caused.

Our goal is to offer transparency and clarity in all of our services, and it’s clear we fell short in your case. We take these matters very seriously, especially when it comes to charges and cancellations. It seems there was a significant issue with communication and billing, and we deeply regret that you had to go through this.

Please contact us at [email protected], so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.

Respectfully,
Nebula Team 🔮

Dear Evelynn,

Thank you for sharing your experience, and we're truly sorry for the frustration you've faced.

Being double charged and not receiving a timely response is absolutely not the level of service we aim to provide. We understand how upsetting this must feel, and we want to assure you that your concern matters and deserves immediate attention.

Please reach out to us at [email protected], and we’ll prioritize your case to resolve the double billing as quickly as possible. You're not shouting into a void — we're here, and ready to help.

With sincere apologies,
Nebula Support Team 🔮

Dear Finnley,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

We completely understand how frustrating it is to be charged after cancelling a trial — that’s never the experience we want our users to have. Please know that we do have an active support team, and we’re here to help resolve situations like this.

Even if the cancellation wasn’t reflected correctly in our system, we’d really like to look into this further for you. If you’re open to it, please contact us at [email protected], and we’ll do our best to make things right.

We appreciate you bringing this to our attention.

Sincerely,
Nebula Support Team 🔮

Hi Willow,

Thank you so much for your feedback — we’re truly sorry for the frustration you’ve gone through, and we appreciate you taking the time to share your experience 💜

It’s deeply concerning to hear that you were charged multiple times without receiving a reply, and we completely understand how upsetting that must feel.

Please know that our goal is complete transparency and full user control — if a subscription was created through the web version, it may not appear in your phone’s settings.

If you're still open to resolving this, we’d be grateful for the opportunity to investigate and support you directly. Please reach out to us at [email protected] using the email linked to your account — we’ll do everything we can to review your case and make things right.

Warm regards, Nebula Support Team 🔮

Hi Stella,

Thanks again for your update — I completely understand how frustrating this must feel 💜

Just to clarify: if you're not seeing the subscription in your phone settings or in the app, it's possible that the subscription was made through the web version of Nebula, rather than directly through the App Store or Google Play.

In this case, the subscription won’t appear in your device's native subscription list. But don’t worry — our support team can help locate and cancel it for you.

Please reach out to us at [email protected] using the email linked to your account, and we’ll take care of the rest as quickly as possible 🌟

Warm regards, Nebula Support Team 🔮

Hello Jonathan,

Thank you for sharing your experience.

We are sorry to hear that you are not satisfied with our service

Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We kindly ask you to check your email spam folder.

Our emails could have occasionally got there. If you didn’t find them - please repeat your request on [email protected], and we will check it ASAP.

Kind regards,
Nebula Team 🔮

Hello Svetlana! Thank you for feedback.

We’re very sorry to hear about your experience and completely understand your frustration. That’s not the level of service we aim to provide, and we regret the delay in response. Please know that your concerns matter, and we’re here to help make things right.

Feel free to reach out to us again at [email protected] — our team is ready to assist you with care and urgency.

Warmly,
Nebula Team 🔮

Hello Isaac! Thank you for feedback.

We’re truly sorry to hear that you feel this way. Our goal is always to provide real value and support to our users, and every review—positive or negative—is taken seriously. We never ignore concerns and are committed to resolving issues transparently.

Please contact us at [email protected] so we can personally look into your case and assist you.

Sincerely,
Nebula Team 🔮

Hi Ryan,

Thank you for sharing your concerns — I’m truly sorry to hear that your experience has been so frustrating 💜

We want to emphasize that we take all support requests seriously and never leave them intentionally unanswered. If you reached out and didn’t hear back, it’s possible there was an issue with email delivery or a missed message — and that absolutely shouldn’t happen.

Please contact us again at [email protected] using the email address you signed up with. We’ll prioritize your case and ensure it’s reviewed thoroughly and fairly.

We’re committed to doing better and hope to make things right for you ✨

Warm regards, Nebula Support Team 🔮

Hi Alexander,

Thank you for your feedback — I’m truly sorry to hear that your experience has been this upsetting 💜

We want to clarify that charges are only processed after explicit confirmation during checkout, with all pricing and subscription details presented clearly beforehand. That said, if anything about the process felt misleading or support wasn’t there when you needed it, we absolutely want to fix that.

Please contact us directly at [email protected] using the email you provided at sign-up. Our team will prioritize your case and make sure it’s reviewed fairly and transparently.

We truly appreciate the opportunity to make things right and regain your trust ✨

Warm regards, Nebula Support Team 🔮

Hi David,

Thank you for sharing your concerns, and I’m genuinely sorry that you’ve come away with such a negative impression 💜

We want to assure you that every review shared by our users — both positive and critical — is important to us, and we never fabricate feedback. We understand how frustrating things can feel if support hasn’t met your expectations, and we absolutely want to make things right.

If you’ve encountered unexpected charges or haven’t received a response from our team, please contact us directly at [email protected]. We’ll prioritize your case and do everything we can to address your concerns transparently and fairly ✨

Warm regards, Nebula Support Team 🔮

Hello Ivy,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience was so distressing and left you feeling scammed.

Please rest assured that we strive for full transparency: all subscription details and charges are clearly presented before confirmation in accordance with our Terms of Use.

Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We kindly ask you to check your email spam folder. Our emails could have occasionally got there. If you didn’t find them - please repeat your request on [email protected], and we will check it ASAP.

Kind regards,
Nebula Team 🔮

Dear Joseph, hello!
Thank you for your feedback.

We’re truly sorry to hear that you were charged for services you didn’t expect, and that your attempt to reach our support team was frustrating. This is not the experience we want to provide. Your concerns have been noted, and we’re working hard to improve both transparency in our billing process and the responsiveness of our support.

If you’d like to share more, feel free to contact us at [email protected].

Best regards,
The Nebula Team 🔮

Hello Nora,

Thank you for taking the time to share your experience 💜 We’re truly sorry to hear that your trust was shaken and that you've had such a frustrating journey.

We want to be fully transparent in saying that all charges and subscription terms are clearly presented and require user confirmation before being processed, but we understand that when expectations don’t match the reality — and support seems silent — it can feel incredibly disappointing.

Please reach out to us at [email protected], and we’ll make sure your case is prioritized and reviewed with care.

We’re committed to regaining your trust and resolving this as quickly and fairly as possible ✨

Sincerely, Nebula Support Team 🔮