On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I showed them screenshots and receipts. They still refused a refund. Said I "agreed" when I never did.
Never got my money back. I asked for a refund with full proof. No response. Weeks later, I'm still out €45.
Hi William,
Thank you for bringing this to our attention, and we're truly sorry to hear about your experience.
We completely understand how frustrating this must be. Please know that we take refund requests seriously, especially when you’ve already provided proof. If you haven’t received a response yet, it’s possible that your message didn’t reach us or got lost in the queue.
To resolve this as soon as possible, we kindly ask you to contact us directly at [email protected] and include the email address you used for your Nebula account along with any reference numbers or screenshots you may have.
We’re here to help and want to make things right for you.
Sincerely,
Nebula Support Team 🔮
Nebula Experience: Their support emails are just cut and paste. I even sent screenshots. No resolution, just stalling.
Hello Lucy,
Thank you for feedback.
We’re sorry to hear about your experience and truly regret that our support didn’t meet your expectations. Our team aims to provide personalized and effective assistance in every case.
If your issue is still unresolved, please reach out to us again at [email protected] with your ticket ID or details — we’ll make sure it gets the proper attention.
Warm wishes, Nebula Team 🔮
All support says is "we're looking into it" or "check the FAQ." Nothing actually happens. Still charged.
Hello Hannah,
Thank you for taking the time to share your experience with us.
We are sorry to hear that you are not satisfied with our service. This isn’t the experience we want for our users, and we understand how disappointing and frustrating that must be.
Please know that we take such matters seriously and are committed to resolving them. If you haven’t already, feel free to reach out to us at [email protected] with your account details so we can personally look into this for you and ensure a proper resolution.
Best regards,
Nebula Team 🔮
I asked about a refund and got auto-bot replies. No real person. No resolution. Just more charges.
Hello Ruby,
Thank you for taking the time to leave a review. I'm sorry that your experience with our support has not met your expectations.
We never intend to leave refund requests unanswered, and we understand how frustrating it must feel to receive automated replies without resolution. We'd like to personally look into your case and make things right.
Please get in touch with us at [email protected] so we can assist you further.
Best wishes,
Nebula Support Team 🔮
They charged me without consent i want money back if nebula team reading this im saying 14$ in usa could be little money to you but in my country it's a someone's monthly of grocery it's a lot of money in my country im so disappointed and sorry for people who had similar experience hope i get back my money or we should all gather and sue this scamming $#*! company
Hello Khaliun,
Thank you for your review. We're deeply sorry for the unexpected charge and the distress this has caused.
We understand that $14 can be a significant amount depending on the country and personal circumstances, and we take your feedback very seriously. Our team does not intend to charge users without their consent, and we want to investigate what happened in your case.
Please email us at [email protected], and we’ll do our best to help.
Sincerely,
Nebula Support Team 🔮
Just a heads up to anyone using (or thinking of using) the Nebula app — don't. They hit my account with a $55.92 charge that I never authorized, then had the nerve to pretend like I should be chasing PayPal instead of holding them accountable. I filed a PayPal dispute (which has since been closed in their favor, FYI), and Nebula still refuses to refund me — despite admitting their own system glitched and never notified me of the charge in the first place. I've been passed around between four different agents, all of whom either: Copy-paste the same nonsense, Blame PayPal (even though I've shown screenshots of the closed case), Or just ghost me entirely. It honestly feels like they're hoping I'll give up out of exhaustion. I've reported them to Consumer Protection, and I'm filing with the BBB next. Save yourself the headache. There are better horoscope apps out there that won't steal your money and gaslight you for weeks.
Hello Jodi,
Thank you for sharing your experience. I'm truly sorry for the frustration and inconvenience this situation has caused.
We understand how upsetting it is to be charged without clear communication, and we apologize for the way your case has been handled so far. While PayPal disputes can limit the ways we can intervene, we are committed to finding a resolution and we regret that your support experience felt inconsistent and unhelpful.
Please reach out to us directly at [email protected] with your account details, and we will do everything we can to make this right.
Kind regards,
Nebula Support Team 🔮
I tried to cancel, but got no confirmation. Two more charges hit. Their system is a maze on purpose.
Hello Daniel,
We’re truly sorry to hear this. It’s never our intention to make cancellation confusing or leave anyone feeling unheard.
If you canceled but didn’t receive confirmation and were charged again, please email [email protected] with your account email or any transaction details. Our team will review the case carefully and assist with a resolution.
Thank you for your patience—we’re here to support you.
With warmth and support,
Nebula Team
I didn't see any subscription terms before paying. Now I'm stuck with recurring fees and no proper explanation.
Hello Nathan,
Thank you for taking the time to share your experience with us.
We are sorry that payment problems with our service caused your dissatisfaction.
We always aim to present all essential information, including recurring charges, on the offer screen before any payment is confirmed. That said, we completely understand your frustration and will take this feedback seriously to improve clarity moving forward.
Could you please tell us more about your problem with our service at [email protected]? We want to hear everything about the problem to solve it and improve our product for you.
Kind regards,
Nebula team 🔮
I canceled and still got billed. The system is designed to confuse and trap you. I had to cancel my card.
Hello Samuel,
Thank you for your feedback. We’re very sorry to hear that you were billed after cancellation — that’s absolutely not how it should work. If the process felt confusing or misleading, we understand your frustration. Please contact us at [email protected], and we’ll carefully review your case and assist you.
Best regards,
Nebula Team 🔮
I didn't sign up for a subscription. But I got charged three times in a month. This feels fraudulent.
Hi Alexander,
Thank you for your feedback.
We are sorry that payment problems with our service caused your dissatisfaction.
Please know that our subscription process is fully transparent, and charges occur only after users confirm their subscription. Sometimes, multiple charges may appear due to pending and completed transactions during billing cycles. We recommend checking your subscription status in your account settings.
We kindly ask you to give us some pieces of advice on how to improve our service at [email protected], so you could enjoy our product in the future.
Kind regards,
Nebula team 🔮
They trick you with a €1 offer, then silently start a subscription. No notification, no warning, just deductions.
Hello Ava,
Thank you for sharing your feedback, and we’re truly sorry for the frustration this has caused.
We understand how upsetting unexpected charges can be. While we aim to be fully transparent about subscription terms during sign-up, we regret if the process felt misleading or unclear in your case.
Please reach out to our support team at [email protected] — we’ll be happy to look into this and help resolve the issue, including checking your eligibility for a refund.
Warm regards,
Nebula Team 🔮
The promo looked innocent—€1 payment for a single service. Then €38 vanished from my card without my knowledge.
Hello Henry,
Thank you for bringing this to our attention, and we’re genuinely sorry for the unexpected charge you experienced. Our intention is never to mislead, and we regret that the promotion wasn’t as clear as it should have been.
We’d like to investigate this further and help resolve the issue. Please reach out to us at [email protected] with your purchase details so our team can assist you directly. We’re here to ensure your concerns are addressed properly.
We appreciate your feedback — it helps us improve clarity and trust moving forward.
Kind regards,
The Nebula Team
The subscription details were buried in pages of legal jargon. By the time I realized, I was out €40.
Hi there 🌙
Thank you for your feedback. We're truly sorry to hear that the subscription details weren't clear enough during your experience. Transparency is very important to us, and we aim to ensure that all relevant information — including pricing and renewal terms — is visible both during checkout and in the confirmation email titled “How was your first week of astrological insights?”
Please note that deleting the app doesn’t cancel the subscription, as it's managed through your App Store or the Nebula website, depending on where it was purchased.
If you haven’t already, please reach out to us at [email protected] — we’ll gladly review your case and do our best to find a fair resolution. 💫
Warm regards,
Nebula Team 🔮
It looked like a one-time purchase, but I found out I was subscribed. No clear terms. Just silent charges until I noticed.
Hello Lucas,
Thank you for sharing your feedback.
We totally understand that payment troubles are the most unsatisfying, so we kindly ask you to accept our apologies
Transparency is very important to us-details about one‑time purchases versus subscriptions are clearly displayed on the offer screen, and any trial automatically converts to a subscription unless canceled beforehand.
You can always cancel your subscription directly in your account settings to prevent further charges.
Please provide us with more information about your problem at [email protected], this information will greatly help our support team to solve it and let you enjoy our service without any confusion.
Kindest regards,
Nebula team 🔮
The ad said €1, but I was billed again days later. No invoice, no warning. Feels like trickery. I trusted them once, never again.
Hi Emily,
Thanks for sharing your thoughts.
We are sorry that payment problems with our service caused your dissatisfaction.
Please know that the initial €1 offer is a trial price, and after it ends, the full subscription cost is charged automatically unless canceled.
All pricing details and renewal terms are clearly shown during sign-up and on your confirmation screen.
You can always cancel your subscription anytime via your account settings—whether through the app, web, App Store, or Google Play.
Please contact us at [email protected], so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Best wishes,
Nebula team 🔮
They took my money to the tune of 45.00 without my permission, I was told I was being charged a dollar. Positive reviews are fakes. They refuse to refund my money.
Shame on them
Hello Carolyn! Thank you for sharing your experience.
We’re truly sorry for any frustration this situation has caused. Please rest assured that all payments on our platform are authorized only with the user’s consent — no charges are made without clear agreement during the sign-up or purchase process.
According to our records, your case was reviewed by our support team, and we’ve already provided a full response. If you need any further help, we’re always here for you at [email protected] — our team is available 24/7.
Warm regards,
Nebula Team🔮
Nebula Feedback: still no response. Nebula Feedback: Support doesn't exist. I sent 4 emails, but nothing. They just keep billing.
Hello James!
Thank you for your feedback. We’re truly sorry to hear that you haven’t received any response despite multiple attempts to contact us, and that charges are continuing — that’s absolutely not the experience we want you to have.
Please reach out again at [email protected]. A real team member will personally handle your case, stop any further billing, and assist you with a proper resolution.
Sincerely,
The Nebula Team 🔮
Auto-billing scam. Avoid this trap. You think you're getting a $1 trial, then they charge you weekly without warning.
Hello Sophie!
Thank you for sharing your feedback.
We totally understand that payment troubles are the most unsatisfying, so we kindly ask you to accept our apologies
Please be assured that we strive for full transparency, and all subscription details are clearly outlined before purchase.
Please contact our support department at [email protected] and tell them more information about the problem, our support team strives to help you and let you enjoy our service.
Best wishes,
Nebula team 🔮
They ignore. I've tried contacting them five times. Nobody answers. They keep taking money from my account.
Hello Emma!
Thank you for your feedback. We're truly sorry that your previous attempts to reach us went unanswered — and that charges continued in the meantime. That’s completely unacceptable, and we understand how upsetting and exhausting this must feel.
Please contact us again at [email protected] with any details you can provide. A real team member will personally review your case, stop any further charges, and assist you with a proper resolution.
We appreciate your patience and are here to make this right.
Sincerely,
The Nebula Team 🔮
From the business
Nebula: Spiritual Guidance Space is your personal source for guided and grounded wisdom.We believe everyone deserves to feel seen, connected, and confident, especially when the world feels loud and overwhelming.We designed the Nebula app to fit naturally into your life, meeting you exactly where you are.Whether you need a moment of stillness or deep clarity on a big decision, we offer meaningful, evolving insights from astrology and tarot to more rare spiritual practices that adapts to your unique journey.Our mission is to foster self-discovery and genuine connection.We care deeply about the quality of support you receive, which is why every advisor on our platform is screened to ensure their insights are gifted, authentic, and grounded in respect.You can trust that the guidance you find here is real.We invite you to explore the stories in our Nebula reviews to see how millions of people have found their center with us.We are here to help you cut through the noise and align with your t...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Caleb,
Thank you for sharing your feedback.
We’re truly sorry to hear that your request for a refund was not resolved the way you expected. We understand how frustrating it must be, especially when you’ve provided supporting documentation.
Please reach out to us at [email protected] so we can take another look at your case. We want to make sure every concern is fairly reviewed.
Sincerely,
Nebula Team 🔮