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Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
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I signed up for what was advertised as a simple 0.99$ reading, but soon after, 24,99€ was taken without my permission. No clear terms, no help from support, and no way to stop these ongoing withdrawals.
I paid 1€ thinking it was a simple reading, but soon 24,99€ was taken from my account. No confirmation, no reply from support, and no way to cancel easily.
Hello Lucas!
Thank you for your feedback. We’re truly sorry for the frustration you’ve experienced 💜 Please note that all payments on our platform are authorized only with the user’s consent, and subscriptions can be canceled at any time.
Our support team works 24/7 and is always ready to assist you — you can reach us directly at [email protected]
✨
Warm regards, Nebula Team 🔮
I paid only 0.99$ for what I believed was a single reading, then 19.99$ appeared on my bank statement without notice. My attempts to contact support went unanswered. This left me feeling frustrated, cheated, and misled by the platform.
Hello Cameron,
Thank you for taking the time to leave us feedback.
We totally understand that payment troubles are the most unsatisfying, so we kindly ask you to accept our apologies
Please know that Nebula always aims to be transparent - the subscription details, including pricing and renewal, are clearly displayed before confirmation.
Please contact us at [email protected], so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Kind regards,
Nebula team 🔮
I believed I was paying just 0.99$, but a week later 39.99$ was taken. Their customer service ignored every message I sent. After reading more reviews, I found this "experience" is unfortunately common with others too.
Hi there,
Thank you for taking the time to leave us feedback. We’re very sorry to hear about your experience with the payment process. Please note that all subscription and payment details are provided on the offer screen before confirmation to ensure transparency. If there was any confusion or issue, our support team is here to assist you. Reach out to us at [email protected], and we’ll work to clarify and resolve the matter promptly.
Kindest regards, Nebula team 🔮
Asknebula.com seemed safe when I paid 0.99€ for a quick reading, but days later I noticed a 49.99€ charge I never agreed to. Support ignored my emails completely. My review is a warning: the whole experience feels fraudulent and manipulative.
Hi Katherine, thank you for taking the time to share your feedback 💜 We’re truly sorry to hear about the unexpected charge and that you felt unsupported when you reached out. We understand how frustrating this must have been, especially when you only intended to make a small one-time purchase.
We want you to feel confident and informed every step of the way. That`s why we clearly outline all the details about the service and any upcoming payments if applicable on the offer screen. We’re here to make things easy — so if anything isn`t clear, just let us know! Could you please contact us directly at [email protected] with your payment receipt or the email linked to your account? This will help us locate your profile quickly, investigate what happened, and provide the necessary assistance, including refund options where applicable.
We truly value your trust and will do everything we can to resolve this situation for you. Thank you again for bringing it to our attention.
Nebula Support Team 🔮
At first, I paid 1€ thinking it was safe, but days later 49.99€ disappeared from my bank. Asknebula.com ignored my messages, and their system looks designed to trick people into paying much more than expected.
Hello Jasmine,
Thank you for feedback. We’re sorry for the frustration this situation caused. Please note that all payments on our platform are initiated exclusively with user consent, and our support team works 24/7 to assist with any issues. If you’re still experiencing difficulties, contact us at [email protected] — we’ll help you promptly.
Best, Nebula Team 🔮
I paid 1.99$ for what looked like a harmless prediction, but later I found 49.99€ missing from my card. Support never replied, and when I searched online, I discovered dozens of similar cases. This site profits through deception.
Hello Hailey,
Thank you for your feedback 💜 We’re sorry for the frustration this caused. Please note that all payments on our platform are processed exclusively with user consent. Our support works promptly 24/7 — if you’re experiencing any issues, please contact [email protected].
Best, Nebula Team 🔮
🚨 SCAM – Misleading Charges, Refusal to Refund 🚨 This company is a scam. I signed up for what I thought was a £1 reading, but they immediately charged me £29.99 without clearly stating this upfront. The website is deliberately misleading, using vague wording about "personalized readings" to trick people into paying far more than expected. When I contacted them right away, explained the situation, and asked for a refund, they refused. Their customer service takes no responsibility and shows no respect for customers. After researching, I discovered that many other people online have been misled and overcharged in the exact same way. This isn't a one-off mistake — it's a pattern of dishonest business practices. Warning: Do not trust this company. They use deceptive tactics to take your money and refuse to give it back. Save yourself the stress and avoid at all costs.
The reading are the same for eve! My friend pay for a reading and it was exactly like the reading I received!
Hi Luliana,
Thank you for sharing your feedback with us. I’m very sorry to hear about your experience, and I completely understand how upsetting this must have felt.
Just to clarify — once a dispute is opened with your bank or payment provider, we unfortunately can’t issue a refund or take further action on our side until the dispute is fully resolved by them. This is the reason our support team wasn’t able to complete your request directly, even though you reached out to us.
For now, the best option is to continue the process through PayPal, as they are handling the case. If you have any further questions, please don’t hesitate to reach out to us at [email protected].
With understanding,
Nebula Team 🔮
At first I paid only 1.99$ for a reading, but a few days later 39.99$ was deducted from my account. I never approved this charge. Customer support ignored me, and when I looked for reviews, I saw many others had the same negative experience.
Hello Kevin!
Thank you for your feedback. We’re sorry for the frustration 💜 All payments on our platform are made with user consent.
If you’re still having issues, please contact our support at [email protected] — we’re available 24/7 to assist.
Best, Nebula Team 🔮
I paid just 1.99$ for a fortune reading, but soon afterward 39.99$ was deducted from my card. There was no warning, no consent, and support never replied. Reading reviews later, I realized many people had the same bad experience.
Hello Ella!
Thank you for your feedback. We’re very sorry to hear about the unexpected charge and the lack of response — we completely understand how frustrating this must feel. Please contact us at [email protected]
so we can carefully review your case, stop any unwanted payments, and assist you with a fair resolution. Your trust matters to us, and we’ll do our best to make this right.
Kind regards,
The Nebula Team 🔮
I paid 1$ for a fortune reading but was shocked when 49.99€ disappeared from my account. No confirmation, no receipt, nothing. I left my review after realizing how many others had the same experience.
Hello Dean!
Thank you for your feedback. We’re very sorry to hear about the unexpected charges and the lack of communication — we completely understand how upsetting this must feel. Please reach out to us at [email protected] so we can review your case, stop any unwanted renewals, and assist you with a fair resolution. Your trust is important to us, and we’ll do everything we can to make this right.
Kind regards,
The Nebula Team 🔮
I thought I was paying 1.99$ once, but then 39.99$ appeared on my card. The site never sent receipts, and Asknebula ignored my requests for a refund. This feels like a scheme to trick users into unfair charges.
Hello Harper!
Thank you for your feedback. We’re very sorry to hear about the unexpected charge and the lack of clear communication — we completely understand how frustrating this must feel. Please contact us at [email protected] so we can carefully review your case, stop any unwanted renewals, and see what can be done regarding a refund. Your trust is very important to us, and we’ll do our best to make this right.
Kind regards,
The Nebula Team 🔮
I paid 1€ for a forecast, then they secretly billed 24.99€. I contacted support but they never answered. This is a dishonest setup meant to trick people into losing money.
Hello Mia,
Thank you for taking the time to share your feedback. I’m very sorry to hear about the unexpected charge and the frustration caused by not receiving a response from our support team. I completely understand how upsetting this must feel, and I want to assure you that your concerns are taken seriously.
Please contact us directly at [email protected] so we can carefully review your case and work on resolving this matter for you. We truly value your input and will do our best to restore your trust.
Nebula Team 🔮
Consumers beware!
You're probably curios to find out what they have to say just as I was. I even voluntarily paid them $5 for a free trial! After my trial expired they tried to charge my credit card. My credit card issuer actually declined the transaction. That did not stop them however and they then proceeded to charge my PayPal account! This is bordering fraud since I only gave them my credit card information. My guess is they used my email and other information I provided to try and collect money any way possible! I have since raised a dispute with PayPal and tried to reach out to customer service for a refund.
Nebula will not give you your money back! Clearly this app is designed to rip people off and fraudulently charge their relatively small for people to care fees. Please beware of this. Once you know this how can you trust their content?
Hi Emil,
Thank you for sharing your experience with us.
We’re genuinely sorry to hear about the stress and concern this situation has caused you, and we completely understand how upsetting it must feel.
We are committed to keeping our system transparent and easy to understand at every stage. Before any payment is completed, all relevant information is presented clearly, and charges are only applied once you confirm your consent. The details of the subscription were provided on the offer screen after completing the quiz, and a reminder email regarding the trial period’s conclusion was also sent to your inbox.
Please contact us at [email protected], so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Have a nice day,
Nebula team 🔮
After paying 1.99$ for a simple reading, Asknebula.com charged me 39.99$ more without telling me. I emailed support several times, but they ignored every message. This feels like a deliberate scam targeting new users.
Hello Ruby,
Thank you for sharing your experience. I’m truly sorry to hear about the unexpected $39.99 charge after your initial $1.99 reading and the frustration of not receiving any replies from our support team. I completely understand how this situation would feel upsetting and unfair. Please contact us at [email protected] with your account details so we can urgently investigate your case and work toward resolving this matter for you.
Nebula Team 🔮
I paid 1€ for what was supposed to be a simple reading, but a few days later 49.99€ vanished from my account. No warning, no authorization, and customer service never replied to my repeated emails. This feels like an intentional scam to exploit customers.
Hi Patrick,
We truly appreciate you taking the time to share your feedback.
It’s very disappointing for our team to hear that your experience did not meet expectations.
We strive to make every step of our system clear and easy to follow, providing full details about any payment before it is processed. Transactions are only completed after the user confirms them. Following the quiz, users are offered optional promotional products, such as astrology reports or consultations, and it appears that one of these was selected in your case.
Contact us at [email protected] so that we can assist you in resolving the problem by contacting our payment system. We pledge to use every resource at our disposal to help you find a quick solution to the problem.
Kindest regards,
Nebula team 🔮
Signed up for a 1$ reading and was shocked to see a 24,99€ deduction later. No explanation, no refund—just silence from asknebula.com.
Hi Grace,
We really appreciate you taking the time to share your experience, and we’re sorry if it left you feeling frustrated or confused.
We do our best to keep every step of the process clear and transparent, showing all subscription or payment details before anything is processed, and sending a confirmation email as an extra reminder. However, we understand that sometimes certain details can be missed, and we’ll be more than happy to explain everything and assist you.
If you’ve already contacted us, please check your inbox and spam folder for our reply. If not, feel free to reach out to us at [email protected] — we’ll make sure to review your case and do everything possible to make things right.
Best regards,
Nebula team 🔮
What seemed like a harmless 1.99$ offer quickly turned into a 24,99$ charge I never agreed to. Attempts to get my money back failed, and I was met only with automated replies. The site is anything but honest.
Hello Bryce,
Thank you for feedback. We’re sorry to hear about your experience. Please be assured that all charges on our platform are authorized by users during the purchase process. We see no record of contact from you yet.
For prompt assistance and to resolve your issue, please reach out to us at [email protected].
Best regards,
Nebula Team 🔮
AskNebula Experience: Paid $1.99 thinking it was one-time, then $39.99 was deducted without warning. This is a subscription scam dressed as a spiritual service.
Hi Penelope,
Thanks for telling us your opinion on the matter of our service.
We’re sorry to hear about your experience and understand your frustration. Please note that the $1 payment is for a trial, and after that, a subscription may begin unless canceled. We aim for transparency and do our best to inform users, but we apologize if this was unclear.
Please contact us at [email protected], so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Sincerely,
Nebula Team 🔮
Tried a €1 special offer, but a few days later €49.99 was taken from my card. No reminders, no opt-in, nothing clear on the site. Their replies are robotic and they act like it's normal. I feel completely scammed.
Hello,
Thank you for taking the time to leave us feedback.
Please accept our apologies for this inconvenience! We want you to feel confident and informed every step of the way. That`s why we clearly outline all the details about the service and any upcoming payments if applicable on the offer screen. We’re here to make things easy — so if anything isn`t clear, just let us know!
Please contact us at [email protected], so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Thank you for your patience and understanding.
Nebula Support Team 🔮
From the business
Nebula: Spiritual Guidance Space is your personal source for guided and grounded wisdom.We believe everyone deserves to feel seen, connected, and confident, especially when the world feels loud and overwhelming.We designed the Nebula app to fit naturally into your life, meeting you exactly where you are.Whether you need a moment of stillness or deep clarity on a big decision, we offer meaningful, evolving insights from astrology and tarot to more rare spiritual practices that adapts to your unique journey.Our mission is to foster self-discovery and genuine connection.We care deeply about the quality of support you receive, which is why every advisor on our platform is screened to ensure their insights are gifted, authentic, and grounded in respect.You can trust that the guidance you find here is real.We invite you to explore the stories in our Nebula reviews to see how millions of people have found their center with us.We are here to help you cut through the noise and align with your t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julia!
Thank you for your feedback. We’re very sorry to hear about the unexpected charge and lack of support, and we completely understand how upsetting this must be. Please contact us at [email protected] so we can carefully review your case, stop any further withdrawals, and assist you with a fair resolution. Your trust matters to us, and we’ll do our best to make this right.
Best regards,
The Nebula Team 🔮