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Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
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I paid $1 for clarity from a tarot reader, but I only got confusion from hidden charges. They charged me $45 without my consent.
Signed up for a cheap psychic chat, only to find out I was charged $39 later. The terms were hidden, and canceling is almost impossible!
Hello dear Aurora!
Thank you for your feedback!
We apologize for the confusion and inconvenience you've faced.
We understand how frustrating unexpected charges can be.
We strive to make our terms clear, and we’re sorry if they were not clear at the time of your subscription.
Please feel free to reach out to our support team at [email protected], and they will investigate the situation further, including looking into the charges and offering assistance with a refund if applicable.
Best regards,The Nebula Team
Tried this app for guidance, but the reading was generic, and they tricked me into a subscription. $45 just gone! Extremely shady.
Hello dear Caleb,
We sincerely apologize for your disappointing experience, and we truly appreciate you sharing your feedback with us.
We understand how frustrating it must be to feel misled, especially when it comes to unexpected charges. Our service aims to provide personalized readings, but we regret if it didn’t meet your expectations. The subscription is intended to be clearly communicated, and we apologize if that wasn’t the case for you.
Please reach out to us at [email protected] with the details of your transaction, and we’ll investigate the charges and assist you with a resolution.
Thank you for your patience, and we appreciate the opportunity to make things right.
Best regards,
Nebula Support Team
The 1$ offer for a tarot session seemed legit, but I was charged $39 afterward with no clear terms. Totally deceptive practice. Don`t fall for ut
Hello dear Lily,
We sincerely apologize for the confusion and frustration this has caused, and we truly appreciate you bringing this matter to our attention.
We understand how concerning unexpected charges can be. The $1 offer is meant to introduce you to our service, and the subscription terms are provided at the time of purchase. We regret if this was not clearly communicated, and we’re sorry for any misunderstanding.
Please reach out to us at [email protected] with your account details, and we will be happy to assist you in reviewing the charges and providing a resolution.
Thank you for your patience, and we appreciate the opportunity to make things right.
Best regards,
Nebula Support Team
Paid 1$ for a tarot reading, and a week later, they charged me $45 without warning! The paychic was vague, and canceling was a nightmare.
Hello dear Henry!
Thank you for your review, and we are truly sorry that your experience was disappointing. We understand your frustration and are here to help you resolve the situation.
When you purchase the service for $1, a trial subscription period is activated, information about which is indicated at the checkout stage. At the end of the trial period, the subscription is automatically renewed. We apologize if this was not clear enough.
If you have any difficulties canceling your subscription or questions about payments, please write to us at [email protected].
Your feedback is important to us, and we will do our best to improve your user experience. Thank you for your feedback!
Best wishes, Nebula team 🔮
Their spiritual services aren`t worth the stress of fighting hidden fees. I paid 1$, but they billed me $39 the following week. I had to cancel thorouhh PayPal becaus their app is so.
Dear Ruby,
Thank you for feedback. We apologize for any confusion or frustration. Everything needed are outlined in the terms presented at purchase and all purchases need users approval. Please note, cancellation can be done via your app store or payment platform.
If you need help, please reach out to [email protected], and we’ll assist you.
Best regards, Nebula Team 🔮
They took advantege of ne, I wantrd a 1$ reading, but they charged $39 without my knowledge. I feel deceived. Their customer service offers no real silutions.
Dear Scarlett,
Thank you for feedback. We’re sorry to hear about your experience. Please note everything is outlined in the terms at purchase and all payment make with users approval only. Our goal is always to ensure transparency, and we regret if this caused any confusion.
Please reach out to us at [email protected], and we’ll do our best to address your concerns and provide assistance.
Best regards, Nebula Team 🔮
Nebula service review. This company is preying on people with hidden subscriptions. I Paid 1$ for a reading, then they belled me 45$ a week later!
Dear Sophia, Hello!
Thank you for your review, and we are truly sorry that you have such an impression of our service. We understand your disappointment and want to clarify the situation.
When you pay $1 per reading, a trial subscription period is activated. The terms of the subscription, including its automatic renewal and cost, are indicated at the checkout. We apologize if this information was not clear enough.
If you believe that the debit was made in error, please write to us at [email protected]. We will carefully study your situation and try to find a solution.
Your feedback helps us improve our service, and we appreciate your feedback. Thank you for your patience!
Kindest regards, Nebula team 🔮
I was excited to try a 1$ tarot reading, but now I regret it. They charged me $39 without warning and made canceling extremaly difficult.
Dear Madison,
Thank you for feedback. We apologize for any misunderstanding. Please note all payments requires user consent, and cancellation options are always available through your app store or payment platform.
If you had trouble accessing your results or canceling, please contact us at [email protected]. We’ll gladly assist you in resolving this matter promptly.
Best regards, Nebula Team 🔮
They Lure you in with cheap readings, but it`s all a trick to steal your money. I was charged $39 for a subscription I never agreed to.
Dear Sophia,
Thank you for feedback. We are sorry to hear about your experience. Please note, all our payments requires user consent, and you can cancel anytime via your store or payment platform.
If you believe there was an error or need assistance, please contact us at [email protected]. We’ll be happy to review your case and assist you further.
Best regards, Nebula Team 🔮
This app`s 1$ promotion is a lie. They charged me $45 without my consent. I didn`t sign up for a subscription, nut they still took my money.
Hello dear Natalie,
Thank you for reaching out and sharing your experience. We deeply apologize for the inconvenience and frustration you've encountered. We understand how concerning unexpected charges can be, and we sincerely regret that you felt misled by the promotional offer.
We want to assure you that the subscription process is fully outlined, and we do our best to ensure transparency. Our team has worked to address issues like this and will continue to assist you in resolving any misunderstandings. If you haven’t already, we encourage you to contact our support team at [email protected]. They will assist you in reviewing your charges and ensure that everything is properly canceled and refunded.
We appreciate your feedback and are committed to improving your experience.
Warm regards,
Nebula Support Team
Beware of this app! I paid 1$ for a reading, but then they stared charging me $45 monthly without my knowledge. The cancellation process is frustrating, and even after canceling, they charged me again.
Hello dear Abigail,
Thank you for your feedback. We sincerely apologize for the frustration this experience has caused. We understand how unexpected charges can be upsetting, and we truly appreciate you bringing this to our attention.
Our team strives to provide a transparent experience, and we do regret if the details of your subscription were not clear. We want to assure you that all charges are explained and can be reviewed through your account settings. In cases like this, our support team is always ready to assist, and we can confirm that your subscription has been successfully canceled, and the charges have been rectified.
Should you need any further assistance or have any other concerns, please don’t hesitate to reach out to us directly at [email protected].
Thank you again for your patience, and we wish you all the best.
Warm regards,
Nebula Support Team
Their tarot readers seemed fake, but worse was the billing! I pad $1, then got charged $39 for a subscription i didn`t want.
Dear Lauren,
Thank you for feedback. We apologize for any inconvenience caused. Please note that all payments are initiated by users, and subscriptions are clearly outlined during the sign-up process. We understand your frustration and apologize for any confusion caused.
If you wish to resolve this matter, please contact our support team directly at [email protected]. We’ll do our best to assist you and ensure this issue is addressed.
Best Regards, Nebula Team🔮
I signed up for a 1$ reading, thinking it was a one-time fee. Imagine ny shock when I was $39 taken from my account a week later!
Dear Samantha, hello there!
Thank you for your feedback, and we are truly sorry that you encountered this situation. We understand how frustrating this could be, and we are ready to help you figure it out.
We would like to clarify that when you pay $1, a trial subscription period is activated, the terms of which are displayed at the checkout stage. At the end of the trial period, the subscription is automatically renewed. We apologize if this information was not clear enough.
Please write to us at [email protected], we will open our payment system and try to help you.
We appreciate your feedback and will definitely take it into account to improve the transparency of our service. Thank you for your patience!
Respectfully, Nebula team 🔮
I pad 1$ try their reading service, but they charged me $39 without warning. When i asked for a refund, they offered only 50%!
Greetings there!
Thank you for your review, and we are truly sorry that you had a negative experience using our service.
We would like to clarify that when you pay $1, you activate a trial subscription period. Subscription terms and information about its automatic renewal are indicated at the checkout stage. We apologize if this was not clear enough and understand your disappointment.
As for refunds, we always try to offer a solution that takes into account the interests of our users. If you would like to discuss your situation or have additional questions, please write to us at [email protected], indicating your account and transaction details. We are ready to help and will try to find the most suitable solution.
Thank you for your feedback - it helps us improve our service!
Have a nice day, Nebula team 🔮
They have charged me micropayments of $2.99 to $9.99, even days after I contacted them to STOP. It is pure fraud emanating out of Cyprus.
Dear Robert,
Thank you for feedback. We sincerely apologize for the experience you’ve had. Please know that all charges associated with our app are authorized by the user at the time of purchases, and we do not initiate transactions without consent.
To address your concern promptly, we ask that you contact us at [email protected] with the details of your account and any unauthorized charges. Our team will investigate this matter thoroughly and ensure a resolution.
We are committed to resolving issues and appreciate your patience and understanding. 🌟
All the best, Nebula Team🔮
This app is unethical. Their 1$ promotion turned into $39 take from my account without my knowledge. I never agreed to a subscription, and canceling is almost impossible.
Dear Amanda,
Thank you for feedback. We are sorry for the inconvenience you’ve experienced. Please note that all payments are initiated by users, and subscriptions are clearly outlined during the sign-up process. Also, you can always cancel your subscription at any time.
We understand your frustration and apologize for any confusion caused. If you wish to resolve this matter, please contact our support team directly at [email protected]. We’ll do our best to assist you and ensure this issue is addressed.
All the best, Nebula Team🔮
I thought i was paying for a single reading for 1$, but I was charged $39 the following week! I never agreed to a subscription.
Hello Ashley,
Thank you for sharing your experience, and we sincerely apologize for the confusion and frustration this has caused. We understand how unexpected charges can be upsetting.
When signing up, the terms of the subscription are typically outlined, but we’re sorry if this wasn’t clear. It's important to us that our users fully understand the process, and we truly regret that this wasn’t the case for you.
To resolve this, please reach out to our support team at [email protected]. They can review your account and assist you in processing a refund for the charge.
We appreciate your feedback, and we hope to help clarify and resolve this situation promptly.
Best regards,
The Nebula Team
Their 1$ i offer seemed harmless, but they automatically charged me $39 without notice! The terms weren`t clear at all.
Hello Jessica,
We’re truly sorry to hear about the confusion and frustration you’ve experienced. We understand how important it is for pricing to be clear, and we apologize for any misunderstanding regarding the terms.
While the $1 offer may have seemed harmless, it’s possible that the subscription details were not fully understood during the sign-up process. Our team is always here to assist with resolving issues, and we'd love to help you with any charges that were unexpected. Please feel free to reach out to our support team at [email protected], and they will investigate the situation further, including looking into the charges and offering assistance with a refund if applicable.
Thank you for your feedback, and we appreciate your patience as we work together to resolve this.
Best regards,
The Nebula Team
Signed up for a 1$ tarot reading and woke up to a $45 charge a week later. There was no mebtion of a subscription when I signed up. Now they`re refusing.
Hello Sarah,
We sincerely apologize for the inconvenience you've experienced, and we understand your frustration. This is certainly not the experience we want for our users.
Our team has clarified the terms of the subscription, but it seems there may have been a misunderstanding during the sign-up process. We truly want to help you with this matter. Please contact our support team at [email protected] with your details, and they will assist you in addressing the charges and discussing the possibility of a refund.
We appreciate your patience, and we are committed to resolving this as quickly as possible.
Best regards,
The Nebula Team
From the business
Nebula: Spiritual Guidance Space is your personal source for guided and grounded wisdom.We believe everyone deserves to feel seen, connected, and confident, especially when the world feels loud and overwhelming.We designed the Nebula app to fit naturally into your life, meeting you exactly where you are.Whether you need a moment of stillness or deep clarity on a big decision, we offer meaningful, evolving insights from astrology and tarot to more rare spiritual practices that adapts to your unique journey.Our mission is to foster self-discovery and genuine connection.We care deeply about the quality of support you receive, which is why every advisor on our platform is screened to ensure their insights are gifted, authentic, and grounded in respect.You can trust that the guidance you find here is real.We invite you to explore the stories in our Nebula reviews to see how millions of people have found their center with us.We are here to help you cut through the noise and align with your t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Grayson,
Thank you for feedback. We’re sorry for any confusion regarding our charges. All payments are approved with your consent at the time of the transaction.
If you need help with managing your subscription, please reach out to us at [email protected], and we’ll assist you in resolving the issue.
Best regards, Nebula Team 🔮