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Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
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Their 1$ trial is just bait. You`ll lose way more then you bargained for. Stay away! Canceling is a joke. I insubscribed, yet thea charged me agein.
I thought I was paying 1$ for a reading. A week later, $45 was gone from my account! I never agreed to a subscription. This is daylight robbery. Avoid this scam all costs. I`m reporting them!
Hello, Stella,
Thank you for sharing your feedback with us. We sincerely apologize for the frustration this situation has caused.
To clarify, the $1 trial includes detailed information about the subscription terms and renewal on the checkout page before the purchase is completed. Our intention is to be transparent, but we deeply regret any misunderstanding regarding the process.
We see that your case has been reviewed by our support team, and all the details about the charges were explained to you. If you need further assistance, please don’t hesitate to contact us directly at [email protected], and we’ll be happy to help.
Thank you for your patience and understanding.
Best regards,
The Nebula Team
Complete scam!
Can't believe I fell for it! Only wanted the results of the palm scan sent to my email, had to sign up for a free trial which pushing the "free trial" button means they immediately took 29.99 out of my account! So beware of that!Never got my free palm reading and and had to fight with support through email only! They have no customer service number! This business needs shut down!
Hello,
We are truly sorry to hear about your experience, and we fully understand how frustrating it can be when things don't go as expected. It’s certainly not our intention to cause any confusion or upset. We strive to make our app as transparent and user-friendly as possible, and we apologize if this situation led to any misunderstanding.
We would like to reassure you that our support team is always available to assist in resolving any issues or clarifications. If you were charged unexpectedly, we can investigate the situation further and work with you to resolve it, whether that be through canceling subscriptions or offering further explanations.
Please feel free to reach out to us at [email protected], and we will do everything in our power to ensure this situation is addressed in a timely manner. We’re here to help, and we want to make sure you feel supported throughout the process.
Again, we appreciate your feedback, and we apologize for any inconvenience caused. We take all concerns seriously, and your satisfaction is our priority.
Best regards,
The Nebula Team
Scam scam
Scam company. First they ask for report is $1 and automatically started subscription of $39. Cancelled it. Bad
Be carefully about giving your bank details. $1 is just to get your bank details.
Date of experience: January 09,2025
Dear Sandesh,
Thank you for sharing your feedback. We want to clarify that the $1 offer is part of an introductory trial, with subscription details, including the recurring payment amount, clearly outlined during the purchase process.
We recommend checking these details before proceeding to avoid misunderstandings. If you've canceled the subscription but still have concerns, please contact us at [email protected], and we’ll be happy to assist further.
Best regards,
Nebula Team
I paid them for a reading but didn't get the promised review. Nebula claimed "error processing the payment" and demanded more money depite the money was paid to their account...
They probably thought I'd keep on paying them more and more money in vain...
Dear Christian,
Thank you for feedback. We’re truly sorry to hear about your experience and the inconvenience caused. This situation does not reflect the level of service we aim to provide.
To address your concerns, please contact us directly at [email protected]. Share the payment details or any relevant proof, and our team will promptly investigate the issue. If a mistake occurred, we will resolve it, including providing any refunds owed or ensuring you receive the service you paid for.
Your satisfaction is important to us, and we’re committed to making this right.
Best regards, Nebula Team 🔮
Everything about this site is fraudulent and a scam. No 7 day free trial, no 3 day free trial. When I opted for the dollar report for palm reading it immediately charged my card for $20.38 twice in 5 secs. I go to cancel immediately and it directed me to a page I thought was a live chat box and no it was not. This is what it said to do.
AskNebula website subscription cannot be managed through phone settings or the App Store/Google Play. Management must be done directly on the website or through our customer support service. Then another help article stated this.
To cancel your Nebula app subscription, follow the guides below based on the device you are using.Guide for iOS devices:
On your iPhone or iPad, tap on the "Settings" app.
Tap on your name (Apple ID) at the top of the Settings menu. Then, tap on "Subscriptions"
From the list of your active subscriptions, find and tap on the Nebula subscription.
Once you've selected the Nebula subscription, tap on "Cancel Subscription" at the bottom.
How Contradictory. EVERYONE NEEDS TO REPORT TO Better Business Buearu. They are scamming and fraudulently charging peoples debit cards without knowledge or consent.
Hello dear Corine,
Thank you for your feedback, and we apologize for the inconvenience you experienced.
First of all, we want to clarify that all charges on our platform are initiated by the user’s actions, and we are sorry if there was confusion during the process.
We also want to solve your cancellation issues. Subscription management can be done through the App Store/Google Play, as already mentioned, it can be done directly on our website or through customer support, depending on the type of your subscription that you initiated. In addition, please note, our platforms also offer access to a free trial period and we want to help you figure this out.
If you were charged in error or didn't receive the service you expected, please contact us at [email protected] so we can assist you with a resolution, including refunding any unauthorized charges.
We are here to help and improve your experience with us.
Best regards, Nebula Team 🔮
I have lost $20,000 on this site, which seems to be a platform for scammers who pay for positive reviews in order to gain credibility. It preys on the emotions of vulnerable individuals. I truly believe this place operates with malicious intent.
Hello, dear Ash!
We sincerely appreciate you taking the time to share your thoughts and concerns. First and foremost, we are incredibly sorry to hear about your experience and the frustration you’ve felt using our platform. Your feedback is invaluable to us, and we want to ensure that you feel heard and understood, especially when it comes to such a serious matter.
We strive to create a trustworthy and transparent service, and it is never our intention to cause distress or give any impression of malicious practices. Your concerns about feeling vulnerable and misled are deeply troubling to us, and we take such claims very seriously. We are committed to reviewing every piece of feedback in order to continuously improve our services.
We understand how important it is to feel secure and supported when using a platform like ours, and if there was any confusion or misunderstanding regarding the services or how they were presented, we deeply apologize. Our goal has always been to offer guidance and provide a positive, enriching experience for our users, and it is disheartening to hear that this was not your experience.
We aim for transparency, and we understand the importance of maintaining integrity in all aspects of our business. If you have any further concerns or specific examples that you'd like to share, we encourage you to reach out to us directly, so we can investigate and address them thoroughly.
We deeply regret the situation you’ve described, and we would love the opportunity to discuss this matter with you further to see how we can make things right. Please don’t hesitate to reach out to us directly at [email protected]. We are here to assist you and are more than willing to explore ways to resolve your concerns.
Again, thank you for bringing this to our attention. Your experience matters to us, and we truly hope we can find a path forward that restores your confidence in our service.
Sincerely,
Nebula Team 🔮
Astrologers provide fake standards horoscope predications and provide wrong advice. It has created mental trauma and emotional breakdown.
This so called company charged me $45.00 for nothing also I never gave them my banking information. They stole the info off my iPhone and charged my account. You know this is a SCAM, no one knows the future.
Dear Althea,
We apologize for the inconvenience you've experienced. Your feedback is valuable to us, and we're committed to addressing your concerns promptly.
Regarding the unexpected charges, we understand your frustration and want to assure you that transparency is important to us. Our subscription details are available on the sales screen, and users also receive emails about service and trial end notifications.
We kindly ask for more information about your situation so we can investigate and assist you further. Please reach out to our support team at [email protected], and we'll do our best to resolve this issue.
Thank you for your understanding.
Best regards, Nebula Support Team
I had a problem with my account being charged after an issue occurred on there website trying and trying to cancel my subscription and they reached out extremely quick and gave me a refund and apologized and took full responsibility for the mistake within 15 minutes very good service if you have issues make sure you email them and don't be angry they will help and help you fast aswell.
Hello Gaara,
Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced with your subscription.
We're glad to hear that our support team was able to assist you promptly and provide a refund for the unexpected charges. Ensuring customer satisfaction is our top priority, and we appreciate your understanding and patience throughout the process.
Thank you for your feedback and for giving us the opportunity to address this issue.
Best regards, Nebula Support Team
I should have read the reviews first. It said I could pay $:1.00 for a 7 day trial, which I did, paid through paypal. After that anytime I clicked continue, more charges was shown. I went to paypal to cancel my $ 1.00 and I see they took another $14.59 it off my account! I never authorized this charge! So I canceled both right away. STAY AWAY from this SCAM COMPANY!
We should be able to share a complain without have to add even 1 star... which they don't deserve!
Dear Clarissa,
I'm truly sorry to hear about your negative experience with this company. It's unacceptable for them to mislead customers with false promises and unauthorized charges. Your frustration is completely understandable, and it's unfortunate that you had to deal with such a situation.
Sharing your experience through reviews and complaints is important for informing others and holding companies accountable for their actions. No one should have to endure unauthorized charges or deceptive practices.
If there's anything specific I can assist you with or if you need guidance on further steps to address this issue, please let me know. Your feedback is valuable, and I'm here to help in any way I can.
Best regards,
Nebula team.
I managed to get a decent report, which was what I originally paid for - they gave me a choice of what value to pay and i chose to pay £15 for it. This was charged immediately by a uk account - however I was then charged another amount to start a subscription that i did not agree too. This was apparently a monthly subscription. But a week later they then charged me another amount which they said was for a weekly subscription.
I accepted a 50% refund, just wanting to be done with them and get money back asap.
But on issuing me by supposed refund (which was £2 short) they then charged me a further £19 on the same day! Absolutely unbelievable!
DO NOT SIGN UP TO THIS SERVICE!
The reports lured me in and i regret ever touching any button on my phone to do with this company!
Complete scam. Nothing was clear at all
Dear Mairi, hello!
Thanks for telling us your opinion on the matter of our service.
We are sorry to hear about your negative experience with Nebula.
Regarding the charges you mentioned, we understand the frustration this has caused. We apologize for any misunderstanding or inconvenience caused by the subscription charges. Our aim is always to provide transparent and clear pricing information to our users. Please be assured that we take such matters seriously, and we are committed to resolving this issue promptly. If you need additional help, please contact us at [email protected].
Respectfully, Nebula team 🔮
All bull $#*! predictions, nothing is correct ever, when they say 100 % love or career, nothing really happened. Sheer wastage of time and energy
Nebula welcomes you, dear user!
Thank you for taking the time to leave us feedback. We are sorry to hear that you are not satisfied with our service.
It's important to note that astrology is a tool for guidance and self-reflection, rather than a definitive answer to life's challenges. While our experts strive for accuracy, the nature of astrology means that readings are subject to interpretation and are not a one-size-fits-all solution.
Could you provide us with additional information regarding your worries at [email protected]? Investigating and resolving the issue would be of great assistance to us!
Respectfully, Nebula team 🔮
I never signed up for a subscription and was charged $45. I am making a complaint to the Better Business Bureau about how they sign customers up for subscriptions they didn't want or were aware of. I want my money back. Don't purchase anything from them. They will rob you of your money.
Dear Iveta, hello!
Thank you for taking the time to leave us feedback.
We are very sorry to hear that our app didn’t meet your expectations and that you had payment issues. We apologize for any confusion!
Please contact our support service at [email protected]. We will do our best in order to solve your problems as soon as possible.
Respectfully, Nebula team 🔮
I only wanted to pay $1 for fun but nooo they been taking $31 out my bank account for the 3 WEEKS I didn't even know till this week turns i had a subcription that i didn't even sign up too and I'm going away while doing driving lessons as well i need the money...
Dear customer, hello there!
Thank you for taking the time to leave us feedback.
We are sorry that payment problems with our service caused your dissatisfaction.
Please contact our support service at [email protected]. We will do our best in order to solve your problems as soon as possible.
Kindest regards, Nebula team 🔮
This is a scam feeding off people's insecurities and vulnerabilities. Giving them false hope. This is wrong on so many levels. I find it extremely dangerous to play with people's lives like this. I got different answers. And they keep giving you half answers so that they can keep charging you and keep you hooked. They tell you what you want to hear. Then whatever they say will happen never happens. While charging you. It's a money making business that does not take into consideration that we are real people with real problems. They feed on your desperation for answers.
Hello Juliana. Thank you for taking the time to leave us feedback. Our support service work all day long to help our customers, so you should definitely contact it at [email protected] to get the solution to your problem. We're committed to finding you a fast and effective solution, leveraging all our resources. Best wishes, Nebula support team💜
After taking my $50 that lasted only 5 minutes it asked for more purchase.It felt like a scam.The medium was nice but again the way they take your money is a rip off.
Hello dear user!
We are sorry to hear about your negative experience with Nebula. Please be sure that we treat each of our customers with the highest value and always provide a response to each request. Get in touch with us at [email protected] to help you out in working through the issue by connecting with our payment system. We promise to utilize all of the resources available to us in order to assist you in discovering a prompt solution for the issue.
Respectfully, Nebula team 🔮
I've been charged 49.99$ for clicking on a link without confirmation required. Money have been directly withdrew and when I asked for a refund they told me only 50 % refund is possible. For something that I haven't even been asked if I want to purchase. I believe this is not legit.
Hello Daniela. Thank you for taking the time to leave us feedback. Please accept our apologies for this inconvenience! Please contact our support service at [email protected]. We will do our best in order to solve your problems as soon as possible. Nebula support team💜
Basically the title. I signed up for a free trial and was charged 49.99 the exact same day.
Sneaky, scammy, and overall a BAD app.
Hello User!
We're genuinely sorry to learn about your less than satisfactory experience with Nebula. Please rest assured that each of our customers holds immense value to us, and we strive to address every inquiry promptly. Behind Nebula, there's a dedicated team of astrologers and developers tirelessly working on refining the app daily, and their efforts necessitate compensation. This is why Nebula offers a paid subscription option, devoid of ads. Nevertheless, our app also boasts an array of free, highly tailored content that you can readily access without a subscription.
Should you encounter any payment-related challenges, please reach out to us at [email protected]. We're committed to assisting you in resolving the issue by interfacing with our payment system. Be assured, we'll leverage all available resources to expedite a satisfactory resolution for you.
Warmest regards,
Nebula Team 🔮
I clicked into an IG advert that walked me through a questionnaire. When I finished there were a few offer pages, all with big buttons and small print. Even the "skip this offer" was in small font, right under the button, and on the phone unfortunately it was all too easy to hit the offer button when trying to "skip this offer".
The website did not inform me that it had charged the offer to my card, and so I thought I had all these free credits. The psychic I chatted with was good, it was a good experience... except for the fact that I had no expected that it would cost me $49.99! That's 50 times what I had signed up for with a $1 offer!
When I complained to customer service I was of course flooded with all these screenshots of how I had brought this on myself. Looking through the internet it seems that many others have had a similar experience. The rapidity and bulletproof nature of their response also made me feel that this is a feature, not a bug in their marketing strategy.
I'm sorry I cannot recommend this app because of its bad business practices. Being a psychic site I can only say this sort of app design and response is not sustainable is sowing bad karma.
Dear customer, hello there!
Thanks for telling us your opinion on the matter of our service.
Please accept our apologies for this inconvenience! Please contact our support service at [email protected]. We will do our best in order to solve your problems as soon as possible.
Have a nice day, Nebula team 🔮
They sent you many emails omitting and writing in small script that you've been subscribed to their monthly services, and after taking money deny refund the same day.
To ask any question from their "experts", you need to buy credits that run out in minutes. I did not subscribe to anything, only got credits they give at the registration, and a month later they took money off my account
Greetings dear user!
We are sorry to hear about your negative experience with Nebula. Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We have a big team of astrologers and developers working on this app daily, and their work has to be paid for. That is why Nebula has a paid subscription option without ads. However, our app also offers a lot of free, highly personalized content that you can easily access without a subscription. Please, get in touch with us at [email protected] to help you out in working through the issue by connecting with our payment system. We promise to utilize all of the resources available to us in order to assist you in discovering a prompt solution for the issue.
Kindest regards, Nebula team 🔮
From the business
Nebula: Spiritual Guidance Space is your personal source for guided and grounded wisdom.We believe everyone deserves to feel seen, connected, and confident, especially when the world feels loud and overwhelming.We designed the Nebula app to fit naturally into your life, meeting you exactly where you are.Whether you need a moment of stillness or deep clarity on a big decision, we offer meaningful, evolving insights from astrology and tarot to more rare spiritual practices that adapts to your unique journey.Our mission is to foster self-discovery and genuine connection.We care deeply about the quality of support you receive, which is why every advisor on our platform is screened to ensure their insights are gifted, authentic, and grounded in respect.You can trust that the guidance you find here is real.We invite you to explore the stories in our Nebula reviews to see how millions of people have found their center with us.We are here to help you cut through the noise and align with your t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for sharing your experience with us. We are really sorry for the trouble this has caused you, and we truly understand your frustration.
We want to assure you that canceling your subscription should be a straightforward process, and we are committed to resolving any issues promptly. We recommend reaching out to our support team at [email protected] so they can assist you in managing your subscription and charges. They will ensure everything is handled correctly and will explain the next steps for a refund if applicable.
Your feedback is important to us, and we will work to make sure this doesn’t happen again.
Thank you for your patience, and we hope to resolve this quickly for you.
Best regards,
The Nebula Team