On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great shopping experience, lovely watch, very happy with the price and prompt shipping
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
I am trying to return an item and customer support is not replying back
Thank you for your feedback. We’d love the opportunity to resolve this—please contact us at [email protected]
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Previous purchase went smoothly and was happy with the item bought.
Shopping experience was great, I liked the selection of watches to look at and easy way of shopping. Thanks you.
Came fast. Was a good deal. Shipping box was damaged but probably not ashfords fault
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
It was a fine shopping experience except for the glasses being stretched out at the earpieces
My experience was great, Will definitely be a loyal customer
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Ordered the frames and they arrived in 3 days. Was very satisfied.
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.
Lots of info was helpful. User photos would help us make better decisions.
We really appreciate you taking the time to leave us a review, thank you for your kind words!
They're nice. The overall shopping experience was excellent. Thank you!
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.
Ordered watch. Was shipped fast. Got it in two days. Would use this website in future for sure.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
I am a first time customer and was nervous about ordering from Ashford as the prices were so low etc. But I was happily surprised! My items shipped very fast and securely and they both were authentic and high quality opticals. Will buy again from Ashford!
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Terrible service, no help. Fees for everything. Customer support is worthless, accidentally ordered one pair of glasses extra, the amount of hoops they make you jump through and feed they put in place to return a single pair of glasses is ridiculous. Would even be getting back half after all the fees and shipping. Be warned
Ordered a discontinued style of Oakleys and just received them today. Was very happy with them, so thought I better snag 1 more for back up since they are hard to find now.
My other half broke his Oakleys a now discontinued style. Google led me here, Im so wary of shopping new to me sites nowadays with so many illegitimate sites, but the review sites say they are a legitimate business. I will reserve judgment and update my review after my order is in my hands =)
Since finding about Ashford I never again pay full retail price for a watch
You can get quality Swiss watch at very low watch As a watch collector I have saved a lot of money Ashford is my first go to place to get watches. Highly recommend
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Tus compras seguras y variedad de productos, lentes, relojes y otros productos de mi interes recomiendo la pagina!
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Received watch in a week. Easy on line purchase and service.
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.
Easy. No problem. They came quickly and they're exactly as expected.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
I got my order quick without any issue. Although I wish they had add more pictures of item so I could see they are clips ( use without ear piercing) I wasn't looking for clips
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.