On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Received watch in a week. Easy on line purchase and service.
Easy. No problem. They came quickly and they're exactly as expected.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
I got my order quick without any issue. Although I wish they had add more pictures of item so I could see they are clips ( use without ear piercing) I wasn't looking for clips
Bought it as a present for my wife. It came on time, as described
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.
Very comfortable, easy navigation on the site, item as described, arrived very fast
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
I received my watch in a very timely fashion. The watch was delivered to my home
We really appreciate you taking the time to leave us a review, thank you for your kind words!
Still in the process, after which I can conclude. Only got satisfied with previous experience. I hope this refund I am processing will get through
Thank you for your feedback. We’d love the opportunity to resolve this—please contact us at [email protected]
Rec my watches fast and all new, happy to deal with ashford, the emails are answered a bit slow but otherwise I buy again.
We really appreciate you taking the time to leave us a review, thank you for your kind words!
Ashford CS was gracious enough to honor a better discount I intended to use during the time of my purchase which did not get initially applied.
We really appreciate you taking the time to leave us a review, thank you for your kind words!
Brand new condition, excellent quality, no issues. Arrived as expected. Priced right.
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.
Great service with the shop app and allowed me to navigate an extensive list of designer opticals that helped transform my appearance.
We really appreciate you taking the time to leave us a review, thank you for your kind words!
Cart updates are odd and seem sluggish. Getting things filtered down is also slow.
Great service and fast shipment and love the glasses. Not too expensive
We really appreciate you taking the time to leave us a review, thank you for your kind words!
I was skeptical because of the low price but the reviews were good so I gave it a try. Exactly as listed (Maui Jim's)and half the price of retail.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Amazing prices and a huge selection. My new go-to for eyewear. Shipping to Canada was extremely fast and reasonable with all duties included.
Website easy to navigate and speedy delivery! The prices are very affordable and website super easy to navigate.
Disappointed that it is difficult to read time unless turned to reflect more light. Not your fault but it doesn't appear to be a good engineered job. After all thats why I wear it--to read the time
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
I couldn't apply my tax exemption which is an issue for me
I received only one order out of 5. Other orders have not been confirmed.
100% authentic watches. Fast and reliable delivery. No issues.
Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.