On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My first purchase went very well. The pricing was great when compared to other sources. My item arrived quickly and is exactly as described.
My go to source for affordable watches. Shipping inside the U.S. is very fast as well as secure. I have ordered many watches here with no problems.
Amazing prices and easy order process...A+
I love this store. Their product never disappointed me. Amazing quality and as described in the picture.
Very easy the shopping experience. The product arrived on time
My experience was phenomenal, the watch was nicely packaged and legit. Nothing missing or damaged. Thank you so much!
The watch is beautiful. I am getting complements on the color and style of the watch. Just the name Versace, gets there attention. It may not be on the top of the actual Designer status, but I am delighted just the same.
I contacted customer service via email last week and have yet to hear back. Most companies send an email saying they have received yours and a rep would get back to you.
Navigable website with easy checkout. Definitely will shop there again
Easy, fast and cheap. I'll recommend this shop to all my friends.
I ordered my Rado watch and the customer service agent was very helpful on my enquirers, reply very quick and the watch arrived in perfect conditions with all tags and warranty cards, the only issue was the battery I had to replace when I received it, but overall everything was great and I recommend this website for watches shopping.
Great shopping experience, the product was packaged well and arrived in perfect condition.
Fast shipping/delivery and was able to contact customer service through phone to verify authenticity prior to purchase
Very good selection of must-have items. Good prices. Prompt shipping, High quality. However, it would be nice if Ashford could send additional watch links (Versace) for my watch. It's too small and I require extra links to make it fit.
Good quality designer items at very good prices. Fast shipping.
I'm satisfied with the product a received. This is my second time buying from Ashford.com.
Surprisingly good deals on interesting and different products.
Très satisfait de ma visite sur ce site,
Grand choix de montres, tarifs intéressants et envoi rapide, que demander de mieux?!
My merchandise came sooner than I expected. I was throughly satisfied with my purchase.
Good price. Fast shipping. Beautiful watch. All around a great experience.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Watch Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need.
Kerryclare G.
Manager of Customer Service