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Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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My experience was tainted by unreliable and misleading photos of the watch I purchased. Disappointingly there was an enormous discrepancy between what was presented online and what arrived in the mail. Furthermore it isn't until you read the 'fine print' that you realised your item does not actually qualify for a refund because you reside outside of the USA. A strong case of buyer beware!
It was quick and easy very happy with their service
Limited choice but great value if you can find a suitable item of your liking
Best price on the internet that I could find on the date of purchase.
The purchase process was very easy. Although I bought from Spain the shipping was really fast. And the support team answered my questions quickly.
I purchased an automatic Glycine watch from Ashford. When I received the watch, I set the time and date wound it and set it aside. It stopped working within the first hour. I wound it again and it worked for several hours until it stopped. Thinking the reserve power was not enough to keep it wound, I put the watch on and it seemed to work for about half a day until it stopped.
I reached out to customer service and explained the problem. Their response is - do a video. I explained that the video would not show the problem because it would have to video the watch for several hours.
Later, their response was - "nevermind, you wore the watch, so you'll have to send it to Glycine for warranty service. That's our policy!" Are you kidding me? You sent me a non-working watch, so I just have to deal with it.
Do not buy from Ashford.
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need.
Kerryclare G.
Manager of Customer Service
Estoy muy feliz de por tener este lindo y lujoso y buen reloj
The Band broke after wearing first day, though it looked like good leather, the band loops are cheap and very cheap. Never bought a watch that lasted one day.
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need.
Kerryclare G.
Manager of Customer Service
Easy to find the product I was looking for and product arrived in 3 days regular shipping
Beautiful timepieces at great prices. I love Ashford!
The prices for watches are all over the place - sometimes on a daily basis. I was able to save $30 on my watch just by waiting an extra day. Strangely, it was more expensive on its "Rock bottom sale" than it was on a regular fall sale price. I was skeptical on the Rock bottom price and decided to save an extra day and literally 12 hours difference paid off.
I'm not sure if there's a price tracker for Ashford, but if there is, I'd avail myself of it.
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need.
Kerryclare G.
Manager of Customer Service
Excellent discounts, often beating other watch sellers. Prompt shipping and good communication.
Made the purchase and it was already here 2 days later with no problems.
Love these watches, incredible quality. Most watches, even designer watches, do not have Swiss cases and movements. These are the best. The technology speaks for itself with testing from 1986. It's the only energy science product sold at a luxury level.
I ordered total of eight watches from Ashford and two of the watches needed battery because they weren't working. I spent $20 each total of $40. Im really unhappy how come you are sending watches without checking them they are fully operating or not.
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need.
Kerryclare G.
Manager of Customer Service
Great place to purchase your sunglasses from great prices also thank you
The export charges are mentioned on the website that you will be charged, but not included when you buy the watch. I got ripped off an extra £115, in dollars it's $140 i had to pay UPS otherwise i wasn't getting the watch. Not happy about that at all, the full amount should be mentioned on the website, not just a sentence.
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need.
Kerryclare G.
Manager of Customer Service
I have the watch now and its excellent condition. Sure I will buy more for my family. 100% recommend this website.
Shipping was excellent even though I live in Canada.
C'est parfait
Merci
Easy to order and quick delivery. First time shopping from this company.
Answer: Honestly i doubt anything is every review i red about ashford was negative at some point so i do no recomend purchasing anything from them :(
Answer: I believe it would be foolish to deal with this outfit, you do not get a Manufacturers warranty and there are too many complaints about them.
Answer: Hello, Thank you for your question. Regrettably, due to carrier restrictions, we are not able to ship to the Kingdom of Saudi Arabia.
Answer: Hello, The model number is based on the size which results in differences from the Gucci to the physical shades.
Answer: Hello Dario, Thank you for your question. Yes, all of our products are 100% authentic. They come with all the original materials given by the manufacturer. Please let us know if there is anything else we can assist with.
Answer: We get great deals from our suppliers and do our best to pass this discounts to our customers!


Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
Please contact our customer service for assistance.
Kerryclare G.
Manager of Customer Service