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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,774 reviews

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Australia
1 review
1 helpful vote
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Buyer Beware
November 16, 2023

My experience was tainted by unreliable and misleading photos of the watch I purchased. Disappointingly there was an enormous discrepancy between what was presented online and what arrived in the mail. Furthermore it isn't until you read the 'fine print' that you realised your item does not actually qualify for a refund because you reside outside of the USA. A strong case of buyer beware!

Date of experience: October 17, 2023
Ashford W. — Ashford Rep
over a year old

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

Please contact our customer service for assistance.
Kerryclare G.
Manager of Customer Service

Massachusetts
1 review
0 helpful votes
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Great products at great prices!
October 16, 2023

It was quick and easy very happy with their service

Date of experience: October 16, 2023
Singapore
1 review
0 helpful votes
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Excellent value for money
October 15, 2023

Limited choice but great value if you can find a suitable item of your liking

Date of experience: October 15, 2023
Florida
1 review
0 helpful votes
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Nice looking frames
October 15, 2023

Best price on the internet that I could find on the date of purchase.

Date of experience: October 14, 2023
Spain
1 review
0 helpful votes
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Very good experience
October 13, 2023

The purchase process was very easy. Although I bought from Spain the shipping was really fast. And the support team answered my questions quickly.

Date of experience: October 13, 2023
California
1 review
0 helpful votes
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I purchased an automatic Glycine watch from Ashford. When I received the watch, I set the time and date wound it and set it aside. It stopped working within the first hour. I wound it again and it worked for several hours until it stopped. Thinking the reserve power was not enough to keep it wound, I put the watch on and it seemed to work for about half a day until it stopped.

I reached out to customer service and explained the problem. Their response is - do a video. I explained that the video would not show the problem because it would have to video the watch for several hours.

Later, their response was - "nevermind, you wore the watch, so you'll have to send it to Glycine for warranty service. That's our policy!" Are you kidding me? You sent me a non-working watch, so I just have to deal with it.

Do not buy from Ashford.

Date of experience: October 13, 2023
Ashford W. — Ashford Rep
over a year old

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need.

Kerryclare G.
Manager of Customer Service

Florida
1 review
0 helpful votes
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Buena compra
October 13, 2023
Updated review

Estoy muy feliz de por tener este lindo y lujoso y buen reloj

Date of experience: October 12, 2023

Excellent company
February 24, 2023
Previous review

Excellent company. Tanks.

Date of experience: February 24, 2023

The best company (Ashford)
August 8, 2022
Previous review

The best company (Ashford).

Date of experience: August 8, 2022

Exelent company Ashford
July 16, 2022
Previous review

Exelent company Ashford

Date of experience: July 16, 2022

Very sastifecho
July 14, 2022
Previous review

Very sastifecho

Date of experience: July 14, 2022

Tanks very much
July 2, 2022
Previous review

Tanks very much.

Date of experience: July 2, 2022
New York
1 review
0 helpful votes
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Horrible quality!
November 12, 2023

The Band broke after wearing first day, though it looked like good leather, the band loops are cheap and very cheap. Never bought a watch that lasted one day.

Date of experience: October 12, 2023
Ashford W. — Ashford Rep
over a year old

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need.

Kerryclare G.
Manager of Customer Service

New York
1 review
0 helpful votes
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Great price for authentic Prada
October 12, 2023

Easy to find the product I was looking for and product arrived in 3 days regular shipping

Date of experience: October 12, 2023
Indiana
1 review
0 helpful votes
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Awesome experience!
October 11, 2023
Updated review

Beautiful timepieces at great prices. I love Ashford!

Date of experience: October 11, 2023

Great choices at great prices!
October 3, 2023
Previous review

Great choices at great prices!

Date of experience: October 3, 2023
Massachusetts
1 review
0 helpful votes
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The prices for watches are all over the place - sometimes on a daily basis. I was able to save $30 on my watch just by waiting an extra day. Strangely, it was more expensive on its "Rock bottom sale" than it was on a regular fall sale price. I was skeptical on the Rock bottom price and decided to save an extra day and literally 12 hours difference paid off.

I'm not sure if there's a price tracker for Ashford, but if there is, I'd avail myself of it.

Date of experience: October 9, 2023
Ashford W. — Ashford Rep
over a year old

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need.

Kerryclare G.
Manager of Customer Service

Texas
2 reviews
0 helpful votes
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Reliable Seller
October 8, 2023

Excellent discounts, often beating other watch sellers. Prompt shipping and good communication.

Date of experience: October 7, 2023
Colombia
1 review
0 helpful votes
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Nice sunglasses
October 7, 2023

Everything good always i purchase my su glasses here

Date of experience: October 7, 2023
New York
1 review
0 helpful votes
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Fast Shipping
October 7, 2023

Made the purchase and it was already here 2 days later with no problems.

Date of experience: October 7, 2023
California
2 reviews
0 helpful votes
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Going to buy more for Christmas!
October 7, 2023
Updated review

Love these watches, incredible quality. Most watches, even designer watches, do not have Swiss cases and movements. These are the best. The technology speaks for itself with testing from 1986. It's the only energy science product sold at a luxury level.

Date of experience: October 6, 2023

Ordering was easy...
November 23, 2022
Previous review

Ordering was easy...

Date of experience: November 22, 2022
Texas
1 review
0 helpful votes
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Two of the watches werent working
November 6, 2023

I ordered total of eight watches from Ashford and two of the watches needed battery because they weren't working. I spent $20 each total of $40. Im really unhappy how come you are sending watches without checking them they are fully operating or not.

Date of experience: October 6, 2023
Ashford W. — Ashford Rep
over a year old

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need.

Kerryclare G.
Manager of Customer Service

New York
1 review
0 helpful votes
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Love these guys
October 6, 2023
Updated review

Great place to purchase your sunglasses from great prices also thank you

Date of experience: October 6, 2023

Great site
April 27, 2023
Previous review

Great site

Date of experience: April 26, 2023

Great site for quality sunglasses
August 6, 2022
Previous review

Great site for quality sunglasses

Date of experience: August 5, 2022
GB
1 review
0 helpful votes
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Crazy Shipping Export Charges
November 6, 2023

The export charges are mentioned on the website that you will be charged, but not included when you buy the watch. I got ripped off an extra £115, in dollars it's $140 i had to pay UPS otherwise i wasn't getting the watch. Not happy about that at all, the full amount should be mentioned on the website, not just a sentence.

Date of experience: October 6, 2023
Ashford W. — Ashford Rep
over a year old

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need.

Kerryclare G.
Manager of Customer Service

Canada
1 review
0 helpful votes
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Excellent service and product
October 5, 2023

I have the watch now and its excellent condition. Sure I will buy more for my family. 100% recommend this website.

Shipping was excellent even though I live in Canada.

C'est parfait

Merci

Date of experience: October 5, 2023
Texas
1 review
0 helpful votes
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Versace women watch
October 5, 2023

Easy to order and quick delivery. First time shopping from this company.

Date of experience: October 5, 2023