On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I have had very good experience with my first purchase. It's why I am back again.
Great experience with Ashford. I will definitely do business with them in the near future.
Experience has been good, but still waiting for product.
I paid a lot of money for 2nd Day Air on 12/30 and got my package on 1/9. That's not acceptable.
Above average the experience was seamless and the merchandise arrived as expected on time and packed expertly. All notes, receipt and instructions were included. It's a brand new undisturbed time piece as represented.
Thank you
Everythind went smoothly and I got a great deal! Bobby in customer service was great and very helpful.
Fast, secure, best watch store ever around the world.
They charge shipping twice and they didnt even informed the right cost, i had to decline it. I opened a case within paypal in order to have my money back, they insit to charge the cot of returning the watch knowing they had the fault
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase. We do state in checkout as well as on our shipping and international page about shipping, import fees, etc.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need.
Good deal, good quality product. I love shopping at Ashford!
Fast and Easy to shop. Good prices. Easy to navigate the site.
Easy to shop and everything is clear. Great prices and services.
I have bought a couple watches from Ashford.com. It's been a wonderful buying experience each time. I highly recommend this site. (2) CT Scuderia watches and (1) CCCP watch, which is currently in transit. I keep looking at a U-Boat and a Hamilton.
Die Uhr kam schnell und einwandfrei an.
Im der Original Verpackung und Papieren.
Bislang lief alles gut. Gutschein finde ich Klasse. Nun warte ich auf die Uhr voller Freude.
Overall a good shop for watches. Ashford is legit. Just be home on the day of delivery in case of signature.
Nuff said. Would shop again if I see something catching my eye for the right price.
The watch arrived on time, nicely packaged, in new condition.
The experience was great just wish they had the description correctly addressed. The watch was ROSE Gold not Gold two-tone. I had to send it back still waiting on my refund.
I was lucky enough to get this watch while it was at a great sale price. It's a very well made watch and rivals my CT Scuderia watches that are actually Swiss Made. Very happy with my purchase.
I am a collector of fine watches and I only say that to let you know that I'm comparing this watch to the real deal watches and it can hold its own against them.
Ashford sells great products and stands behind them. I'm a repeat customer several times over!
Free shipping, great price, and additional holiday discounts made purchasing from Ashford an easy decision. The watch I bought would have cost three times as much from the local jewelers. Will shop here again!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Watch Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are sorry to hear this happened. We have issued a refund for the 2nd Day Air which you should see in a few days.