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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,747 reviews

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Mexico
1 review
0 helpful votes
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Excelent service
December 29, 2023

Excelent service, quick delivery, being a customer for over 8 years always happy with the services, never a problem

Date of experience: December 29, 2023
Alabama
1 review
0 helpful votes
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Fantastic watch for the price
December 29, 2023

My experience purchasing this watch was great. The watch shipped fast and was delivered fast. Very happy with this purchase

Date of experience: December 29, 2023
South Carolina
1 review
0 helpful votes
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Didn't receive
January 4, 2024

I ordered the watch and received notice that it was shipped. I did not receive the watch. I have contacted Ashford and I have contacted UPS to open a claim. Still nothing.

Date of experience: December 28, 2023
Ashford W. — Ashford Rep
over a year old

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need

New York
1 review
0 helpful votes
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Professional
December 28, 2023
Updated review

Professional and fast delivery. After this purchase I bought another watch at Ashford.

Date of experience: December 28, 2023

Fast shipping
December 25, 2023
Previous review

Fast shipping

Date of experience: December 25, 2023
Kentucky
1 review
0 helpful votes
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Great watch at a great price
December 28, 2023

Easy website, fast shipping, nice watch. Good price compared to other sites.

Date of experience: December 27, 2023
District of Columbia
1 review
0 helpful votes
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Great purchase
December 28, 2023

Very happy with the timely delivery. The glasses were exactly as I expected.

Date of experience: December 27, 2023
Illinois
1 review
0 helpful votes
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Easy
December 27, 2023

No issues, watch looked exactly as pictures, packaging was good and quick ship.

Date of experience: December 27, 2023
Florida
1 review
0 helpful votes
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Incredible price
December 27, 2023
Updated review

Large offer of watches, fantastic logistic system, unbeatable price

Date of experience: December 27, 2023

Excellent
April 27, 2023
Previous review

Very nice experience of my first purchase with Ashford, easy to buy, fast delivery and great follow up.
Product looks amazing and arrived well pack

Date of experience: April 27, 2023
New York
1 review
0 helpful votes
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Happy
December 26, 2023
Updated review

Happy with my purchase, why do I have to keep typing?

Date of experience: December 26, 2023

Some gaffs with the Honey app refreshing the page
December 13, 2023
Previous review

Some gaffs with the Honey app refreshing the page

Date of experience: December 13, 2023

Good
November 12, 2023
Previous review

Happy with purchase. They are fixing me to put fifty characters in this box.

Date of experience: November 12, 2023
Florida
2 reviews
0 helpful votes
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Very nice looking watch...
December 26, 2023

Quality seems good and looks like it will match with my girl's style and current jewelry. Quite classy looking yet understated... Bought it as a present and she loved it.

Date of experience: December 25, 2023
California
1 review
0 helpful votes
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Too small- they are kids size
January 1, 2024

They did not say for kids. The description said unisex

Date of experience: December 25, 2023
Ashford W. — Ashford Rep
over a year old

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need

Utah
1 review
0 helpful votes
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Fantastic
December 25, 2023

Exceptionally fast delivery, cheaper options, and one fantastic product!

Date of experience: December 25, 2023
Florida
1 review
0 helpful votes
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Best Gift Ever!
December 25, 2023

My husband was so surprised I gave him this watch. I purchased from this site before and I will be making future purchases as well.

Date of experience: December 25, 2023
Illinois
1 review
0 helpful votes
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Fair
December 24, 2023

Did not expect to have battery replaced for a brand new watch,considering the price of the watch.A replacement battery will be appropriated

Date of experience: December 24, 2023
Azerbaijan
1 review
0 helpful votes
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Thank you
December 24, 2023

I'm very pleased with the customer service. At first I was afraid that it might not be original, so I sent an email to the service and they responded quickly. And in fact the products in Ashford are original. I am very thankful!

Date of experience: December 24, 2023
Michigan
1 review
0 helpful votes
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Versace sunglasses
December 22, 2023

Perfect affordable easy review seems a little excessive but I participated

Date of experience: December 22, 2023
California
1 review
0 helpful votes
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Old product sold as new
December 29, 2023

Used watch packaged to sell as new
Old product sold as new

Date of experience: December 22, 2023
Ashford W. — Ashford Rep
over a year old

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need

New Zealand
1 review
0 helpful votes
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Combat Sub
December 22, 2023

Schnelle und unkomplizierte Lieferung (ups). Die Uhr konnte ich noch nicht Begutachten, da sie an eine Alternative Adresse ging und ich erst in 4 Wochen das Paket auspacke.

Date of experience: December 21, 2023
Kentucky
1 review
0 helpful votes
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Great
December 22, 2023

Great, fast shipping, low prices. Will buy from again

Date of experience: December 21, 2023
California
1 review
0 helpful votes
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Ashford
December 22, 2023

Amazing shopping experience! I found one of my childhood dream watches on Ashford for an unbelievable price. Thank you, Ashford!

Date of experience: December 21, 2023