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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,759 reviews

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California
1 review
0 helpful votes
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Ashford
December 22, 2023

Amazing shopping experience! I found one of my childhood dream watches on Ashford for an unbelievable price. Thank you, Ashford!

Date of experience: December 21, 2023
Nebraska
1 review
0 helpful votes
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Good
December 21, 2023

I feel good. This is a good watch, I like it. I bought several watches before in Ashford store.

Date of experience: December 21, 2023
India
1 review
0 helpful votes
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Got it
December 21, 2023

Received the parcel but yet to collect it home eith me

Date of experience: December 21, 2023
California
1 review
0 helpful votes
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Easy and fast ordering and arrival
December 21, 2023

So simple. Go t the website access all of the sale items order and get it so fast.

Date of experience: December 21, 2023
Czechia
1 review
0 helpful votes
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Ashford great again
December 20, 2023
Updated review

There is perhaps a bit cumbersome name and address validation for countries where we have some non-English characters, but overall great shopping experience. I am a returning customer and always I enjoyed nice product selection, good brands and a great price/performance ratio. UPS shipment always OK. Keep going!

Date of experience: December 20, 2023

Cumbersome name and address validation for countries...
December 14, 2023
Previous review

Cumbersome name and address validation for countries where we have some non-English characters in my name or street...

Date of experience: December 7, 2023
Florida
1 review
0 helpful votes
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Perfect
December 20, 2023

Just like I wanted to be. They are very nice just like the picture

Date of experience: December 19, 2023
Indiana
1 review
0 helpful votes
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Exceeded expectations
December 20, 2023

The watch arrived on time and brand new as described. One day after placing the order, the watch was discounted an additional 5%. Ashford went above and beyond to credit me the difference, allowing me to capture the additional savings without hassle.

Date of experience: December 19, 2023
New York
1 review
0 helpful votes
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Watch Shopping
December 15, 2023

Great! The shopping experience was
Very easy to navigate and making a selection

Date of experience: December 15, 2023
Texas
1 review
0 helpful votes
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Good price and service
December 15, 2023

Shipped quickly and arrived before promised. Website had good pictures.

Date of experience: December 15, 2023
New York
1 review
0 helpful votes
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Women sunglasses
December 15, 2023

The sunglasses are perfect I purchase them for a friend the shipping was fast!

Date of experience: December 15, 2023
Rhode Island
1 review
0 helpful votes
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Great service
December 14, 2023

Great selection, great prices. Recommend 10 out of 10!

Date of experience: December 14, 2023
Ohio
1 review
0 helpful votes
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I wasn't able to order
December 21, 2023

I wasn't able to order because the website wouldn't allow me to enter the detail for the billing information on my card properly. Unfortunately the website is not optimised for this and flags the purchase as fraud. Look into changing the address fields to reflect this more properly.

Date of experience: December 13, 2023
Ashford W. — Ashford Rep
over a year old

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need.

Florida
1 review
0 helpful votes
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Watch arrived without paperwork
December 21, 2023

I ordered a Tissot Le Locle from Ashford and it arrived in extremely shady packaging. There is no paperwork in the box except for a blank warranty card. The booklet and paperwork that comes with Tissot watches is missing. Also, the box it arrived in is completely different from the one in Ashford's video. The 2-year warranty card has not been filled out by the seller, except for a stamp printed in Arabic (the seller is based in New Jersey, United States). Tissot will not service watches without the card and therefore there is no warranty. I will not be purchasing from here again.

Date of experience: December 13, 2023
Ashford W. — Ashford Rep
over a year old

Hello,

Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.

We hope you are willing to give us a chance!

Please contact our customer service or sales team for assistance you may need.

Oregon
1 review
0 helpful votes
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Great item
December 13, 2023
Updated review

Very nice and delivery was on the day they said I will receive it

Date of experience: December 13, 2023

I love the prices so far
December 9, 2023
Previous review

I love the prices so far

Date of experience: December 9, 2023
Poland
1 review
0 helpful votes
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Gevril Triton
December 13, 2023

Transaction went very well, fast delivery. I recommend the seller.

Date of experience: December 13, 2023
California
1 review
0 helpful votes
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GP watch
December 12, 2023

Perfect@@&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&

Date of experience: December 12, 2023
Washington
1 review
0 helpful votes
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Nice
December 12, 2023

This was my first time shopping on this site. It went great.

Date of experience: December 11, 2023
California
1 review
0 helpful votes
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Excellent Purchase!
December 12, 2023
Updated review

This is the 3rd time I ordered with Ashford. The watches are authentic. Ordering online is easy and shipping is fast. My watches are beautiful! I am a very happy customer. Will definitely but again with Ashford.

Date of experience: December 11, 2023

Beautiful Watch
June 14, 2023
Previous review

I love that Ashford sells these authentic watches for cheaper prices.

Date of experience: June 13, 2023

So glad I could pay using my Amazon account
March 2, 2023
Previous review

So glad I could pay using my Amazon account.

Date of experience: March 1, 2023
California
1 review
0 helpful votes
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Stylish Versace frames
December 12, 2023

Easy to navigate website. Good prices, I was able to get a further discount using a a holiday bonus code. I had seen these frames last summer but they were no longer available at the retailer I shopped at. I was very happy to find them on the ASHFORD website and after I ordered them they arrived within 2 days! The only issue I had was that because they were being shipped to Canada I had to pay duty which I felt was quite high at $30.00 on a $100.00 pair of frames. I advised UPS about this as well but they did not respond.

Date of experience: December 11, 2023
Virginia
1 review
0 helpful votes
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Hamilton Khakai Automatic Field Watch
December 11, 2023

Ordering online was easy and straight forward. Shipping was reasonably fast. My new Hamilton Khakai Automatic Field watch arrived safely and was well packaged. The watch is just as advertised, new and a great looking watch. It is more accurate than advertised. Mine loses less than two seconds per day on average. The dial is easy to read in bright daylight and if I charge the face/dial with a strong light before I go to bed, I can read the dial/numbers mos of the night. The band it came with is fine for most anytime except for "Dress", depending on your individual preference. This is a perfect every day watch for all.

Date of experience: December 11, 2023