On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very fast response, best service and quality is 100 % best
First time ordered from Ashford and I'm very happy with my order, very responsible,good quality, definitely i will buy again with Ashford
Ordered for someone else, so can't say much. But I can say delivery was on time which was very important
The watch looks prettier in real life. The photos don't do justice.
Easy to shop, they're an official Hamilton dealer!
It's an experience that feels right and secure. No nonsense, legitimate straight forward shopping transaction.
Caught this watch on sale & had no problem throughout the purchase & delivery process.
Web page was confusing when using Gpay. Watch is great, band too small. Hamilton doesn't have an option for larger band.
Site was clear, and the transaction went as expected. Nothing to complain about, and the price was right.
Amazing and fast shipping. Would buy from them a thousand times overs.!
Nice
Abcdefghijklmnopqrstuvwxyz
Abcdefghijklmnopqrstuvwxyz
Basic online purchase
Nothing remarkable in this case
Love it I'll be back to get more! They plenty of style to choose from
Exceeded my expectations! The quick delivery of my item was greatly appreciated.
Best prices online that I found while researching.
The watch came as a commercial goods and i had to pay tax, additional handling fee which was not mentioned earlier.
If its not the first time i purchased from oversea, this could be avoided if the customer service choose a normal shipper and indicate correctly.
Coincidently, on the day of purchase, i also bought luxury bags from Switzerland, price was double of this and it came fast, no whatsoever fees. Just flat fee across.
Its a shame, that Ashford is not doing right.
I wanted to cancel but they told me i can't while i dont even receive the item yet. What is all these..
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Watch Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need.