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Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The watch came as a commercial goods and i had to pay tax, additional handling fee which was not mentioned earlier.
If its not the first time i purchased from oversea, this could be avoided if the customer service choose a normal shipper and indicate correctly.
Coincidently, on the day of purchase, i also bought luxury bags from Switzerland, price was double of this and it came fast, no whatsoever fees. Just flat fee across.
Its a shame, that Ashford is not doing right.
I wanted to cancel but they told me i can't while i dont even receive the item yet. What is all these..
Very quickly shipped and delivered.
Nice offers on their website.
I ordered a watch listed as new with box, however it arrived opened, no box, and missing paperwork. Customer service was not helpful and wanted to charge return shipping / restocking fees.
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need.
Mon colis a été renvoyé par UPS à cause d'Ashford et Ashford refuse de me le renvoyer, c'est une honte
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need.
First time ever dealing with Ashford. Professional service and quick delivery, highly recommended
It comes with plastic wrap on bracelet and it is extremely hard to remove it
The watch looks just as nice in person. Got a great price for this Swiss made watch
The company kept me informed up to the time of delivery!
I have bought many watches from them, and gifts, all on time and great service!
It would be helpful to explain that any purchases over $500 can not have a poBox. For those of us that have to use them this would have saved me repeatedly from failing to check out.
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need.
Not very happy since the frames I purchased came crooked and are unwearable. Contacted customer service to start a return process.
Awesome selection and great prices. Easy to order but hard to choose which item to select!
The product arrived quickly and in a nice, protective box. I received quick updates and notifications about shipping and delivery so I knew exactly when to expect my package and also knew right away when it had been delivered. I chose to have my delivery authorized to be dropped of without having to sign as I wasn't home, but the orders are typically only released after obtaining customer signature so you don't have to worry about package thieves or a delivery to the wrong address.
Perfect! He loves it! Completely blown away on the condition and quality of this Versace watch.
Overall an easy job getting around and looking at the site. Probably not geared towards using on a phone and that my makes it a little clunky but on any computer it's easy.
Apple Pay was clunky so I had to use PayPal
First time purchasing from your website. I will return in the future if I see something I like to purchase. Thank you!
It was easy to use the service and I got the correct product
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need.