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Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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It was easy to use the service and I got the correct product
This is the second watch I have purchased from Ashford. It arrived quickly, and I got a fair price.
I was very surprised when the watch arrived within 2 days.
You didn't ask for my billing address. Then, at the very end, the shipping address shows as the billing address when it's too late to change it.
While standing in line, I heard something fall. I looked down to see my Gevril watch (allegedly valued at over $2k) on the ground. I had the watch for 6 weeks and had worn it maybe 7 times. Ashford said they didn't care since bands aren't covered. They sold me a product that was defective and they know it. That's why the price was probably reduced.
I took it to a watchmaker for repair and was told it CANNOT be repaired. It needs a new band. What kind of crappy watch band is that? Now, I have nothing but a watch face and no band. How can you not make any allowance for an obviously inferior band that makes the watch unusable in such a short period of time? It's akin to selling a TV with a bad power cord. A working band is essential to the product since w/o it, I have nothing.
I will NEVER buy anything else from Ashford and will NEVER stop posting my horrible, unacceptable experience EVERYWHERE online. So far, the watchmaker, Gevril, has ignored my messages. As an aside, the watch has no serial number anywhere and it has me wondering if the watch is a fake.
Only difficult part of shopping is picking the right watch for yourself, because there's so many awesome watches to choose from at affordable prices. After picking the right watch for yourself everything else is easy.
The box and case looked used. Im not sire about the glasses but they looked very dirty. Not happy about my purchase this time :(
Always smooth transactions when I deal with Ashford. From the great prices to the fast delivery times.
I had to pay for shipping the item to me and also to pay to ship it back. It's been long since I returned the item but still haven't received refund. Next time I'll be sure to buy from Amazon instead. Lesson learned.
Hello,
Thank you for your review. Ashford takes all their customer comments and concerns seriously. We apologize for any inconvenience this may have caused you during your purchase.
We hope you are willing to give us a chance!
Please contact our customer service or sales team for assistance you may need.
Nice watches at a good price. The watches are mor reasonable price then buying from Invicta web site Yoy have to loook for the defect in the watches.
I have purchased multiple watches (on separate occasions). Stress-free purchase, especially when compared to other sites. Orders were processed quickly, and watches were delivered within 24-48 hours of purchase.
Initially, I had some reservations about both the quality of the product and the process of purchasing from this store since it was my first time, but upon receiving the watch, I felt a sense of relief seeing it in my hands. Knowing that my wife likes it brings me enough happiness. I would like to express my sincere gratitude to the Ashford team.
Nice price, on time, and easy. Had a good selection and I wanted for Christmas for me.
Thank you
My glasses arrived as described. The packing was protected, and the follow up on receiving my package was curtious.
I love your watch selection! I was looking for another automatic bridge watch in this color. Love it!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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