Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Ashford

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
Save an extra 7% off order with code SJREV7
Save Now
How would you rate Ashford?
grey stargrey stargrey stargrey stargrey star

Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

Instant Feedback

18,809 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Fatema R.
Unfollow Fatema R.
Share Review
Report Review

Smooth
November 29, 2023

Shopping from Ashford is smooth and easy. You can find different choices with affordable prices.

Date of experience: November 28, 2023
Kuwait
1 review
0 helpful votes
Follow Muhammad I.
Unfollow Muhammad I.
Share Review
Report Review

It is realy good experience
November 28, 2023
Updated review

Exellent and easy it comes whith exactly time the watch is not heavy like other watches it is easy to read watch

Date of experience: November 27, 2023

Exellent company
October 16, 2023
Previous review

Exellent company

Date of experience: October 16, 2023

Exellent seller
August 9, 2023
Previous review

Exellent seller

Date of experience: August 9, 2023
Hong Kong
1 review
0 helpful votes
Follow dexter K.
Unfollow dexter K.
Share Review
Report Review

Good seller
November 28, 2023

Excellent, accurate description, delivery quick delighted. Thank you

Date of experience: November 27, 2023
Serbia
0 reviews
0 helpful votes
Follow Vojislav X.
Unfollow Vojislav X.
Share Review
Report Review

Great discounts
November 27, 2023

Great selection of quality products with excellent discounts

Date of experience: November 27, 2023
Georgia
2 reviews
0 helpful votes
Follow Bartum A.
Unfollow Bartum A.
Share Review
Report Review

Ashford provides quality service.
November 27, 2023

I received my items and was very satisfied with quality.

Date of experience: November 27, 2023
Singapore
1 review
0 helpful votes
Follow Sunil P.
Unfollow Sunil P.
Share Review
Report Review

I have an international card with Billing Address in Singapore but as I'm travelling to US, I need the shipment to US address. It does not work. Why make the website so rigid!

Date of experience: November 27, 2023
Ashford W. — Ashford Rep
over a year old

Hello,
We do have that option available for all our customers. There is a check box My Billing and Shipping are the same. If you uncheck the box, you can add your own address!

Singapore
1 review
0 helpful votes
Follow jack U.
Unfollow jack U.
Share Review
Report Review

Ashford is stating that the item's value is higher than the purchase price, resulting in an increased amount of tax being charged as a consequence.

Date of experience: November 27, 2023
Ashford W. — Ashford Rep
over a year old

Thank you for your review. We appreciate all feedback. Please reach out to Customer Service on any issues that you may have.

Illinois
1 review
0 helpful votes
Follow Chay U.
Unfollow Chay U.
Share Review
Report Review

Fast shipping Quality Prices
November 27, 2023

Fast shipping.
Quality.
Prices. Best experience ever online shopping.

Date of experience: November 26, 2023
Canada
1 review
0 helpful votes
Follow Chehade D.
Unfollow Chehade D.
Share Review
Report Review

Good
November 26, 2023

Good customer service, i just wish they can includes the custom fees with another delivery price option

Date of experience: November 26, 2023
Illinois
1 review
0 helpful votes
Follow Nicole C.
Unfollow Nicole C.
Share Review
Report Review

Wonderful service!
November 25, 2023

Fast shipping and high quality! I love the glasses. This is my second time ordering from this website and will keep doing so

Date of experience: November 25, 2023
Virginia
1 review
0 helpful votes
Follow Thomas K.
Unfollow Thomas K.
Share Review
Report Review

I have already return the item, but never receive a refund.

Date of experience: November 24, 2023
Ashford W. — Ashford Rep
over a year old

Hello,
Thank you for your review. We see that the refund was issued on 12/1/23. We suggest checking your bank just incase you still haven't received it.

New Jersey
1 review
0 helpful votes
Follow Remington X.
Unfollow Remington X.
Share Review
Report Review

Satisfied Customer
November 24, 2023

The watch shipped the same day and arrived quickly and it came exactly as described. Thanks Ashford

Date of experience: November 24, 2023
Texas
1 review
0 helpful votes
Follow Peter I.
Unfollow Peter I.
Share Review
Report Review

Fine watch for the price
November 24, 2023
Updated review

WHEN I ORDERED, I HAD TROUBLE GETTING SYSTEM TO RECOGNIZE DISCOUNT CODE. BUT I EVENTUALLY DID IT. WATCH IS GOOD LOOKING AND THE SILICONE BAND IS BUTTERY SOFT. WITH A SOLAR CHARGING SYSTEM AND WATERPORRF TO 10 ATM. IT IS THE PERFECT TRAVEL WATCH.

Date of experience: November 24, 2023

Ashford is consistently excellent
July 15, 2022
Previous review

Ashford is consistently excellent.

Date of experience: July 15, 2022
GB
1 review
0 helpful votes
Follow Sean C.
Unfollow Sean C.
Share Review
Report Review

Great selection of watches at great prices, quick and easy transaction. Recommend!

Date of experience: November 24, 2023
Poland
1 review
0 helpful votes
Follow Lukasz G.
Unfollow Lukasz G.
Share Review
Report Review

Pro approach!
November 24, 2023

Team of professionals. Explained everything. Helped me with an order.

Date of experience: November 24, 2023
GB
1 review
0 helpful votes
Follow Rudra C.
Unfollow Rudra C.
Share Review
Report Review

White hyperchrome rado
November 24, 2023

It was a good experience. The only thing I would like is when delivering the order.
Please don't leave it at the door. Ask for a signature if possible please.

Date of experience: November 24, 2023
Canada
1 review
0 helpful votes
Follow Najia R.
Unfollow Najia R.
Share Review
Report Review

Quick Delivery
November 24, 2023

I got the watch pretty quick. And that is also in a good price.

Date of experience: November 24, 2023
Tennessee
1 review
0 helpful votes
Follow Arthur U.
Unfollow Arthur U.
Share Review
Report Review

Standard online shopping experience
November 24, 2023

I didn't have any problems with anything. This site had all the bells and whistles that ever other online retailer has.

Date of experience: November 23, 2023
California
1 review
0 helpful votes
Follow Clarissa L.
Unfollow Clarissa L.
Share Review
Report Review

Great price and product
November 23, 2023

Easy and user friendly website. Great deals during the holidays. Thank you

Date of experience: November 23, 2023
Arizona
1 review
0 helpful votes
Follow Michael H.
Unfollow Michael H.
Share Review
Report Review

Ashford is a solid company.
November 23, 2023

In the days of the Amazon takeover. It's nice to see and support good businesses outside. It's been great working with these guys.

Date of experience: November 23, 2023