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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,802 reviews

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Texas
1 review
0 helpful votes
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First time buying through Ashford
November 23, 2023

I purchased 2 timex watches, this was my first time through this website. At first I wasn't sure because I was not familiar with them, but it was worth it, the watches were a VERY GOOD deal! I didn't have to wait long for them to arrive. I would definitely buy from them again and would recomend them as well. Thanks!

Date of experience: November 23, 2023
Switzerland
1 review
0 helpful votes
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Perfect choice - quick - trustful. I love buying from Ashford. I have purchased several times and have never been disappointed

Date of experience: November 20, 2023
New Jersey
1 review
0 helpful votes
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Smooth
November 20, 2023

I have bought several watches from Ashford and they never cease to amaze. They always have good deals, and the selection of watches are great!

Date of experience: November 20, 2023
Canada
1 review
0 helpful votes
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Reasonable price on a nice watch
November 19, 2023
Updated review

Smooth transaction, product exactly as described/illustrated. For buyers north of the border in Canada, it would be very helpful to have some alternate shipping options. Express shipping via UPS is the only choice the website allows at checkout, and for Canadians who have experienced UPS orders from US vendors can attest, it gets very expensive compared to the US Postal Service when packages are crossing a border.

Date of experience: November 19, 2023

So far so good
November 8, 2023
Previous review

So far so good

Date of experience: November 8, 2023
Florida
1 review
0 helpful votes
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The color is darker than the photo
November 19, 2023

Although the color is not as I expect but it's good quality

Date of experience: November 18, 2023
TT
1 review
0 helpful votes
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Overall experience
November 18, 2023

Excellent and Quality products as always, great shopping experience as always

Date of experience: November 18, 2023
Georgia
1 review
0 helpful votes
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Really love the watch
November 18, 2023

Fast services/love the watch/enjoy the great, great prices

Date of experience: November 17, 2023
Colorado
1 review
2 helpful votes
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I had a refund of close to 300 in 2017. When I called in and chatted online today to check how to spend it, I was told the refund was with the previous owner, and there's nothing they can do about it. RIDICULOUS! I guess that will never come back. Also, the customer service I called had a terrible attitude.

Date of experience: November 17, 2023
Pennsylvania
1 review
0 helpful votes
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I keep coming back for a good reason.
November 16, 2023
Updated review

FAST AND EASY.
I have purchased several watches from Ashford, over the years, and have never been disappointed with their products or their service.

Date of experience: November 16, 2023

Excellence in every respect
May 13, 2023
Previous review

I have purchased many watches from Ashford over the years; Not once have I been disappointed. Everything has been quite satisfactory...EVERY time.

Date of experience: May 12, 2023
California
1 review
0 helpful votes
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Beautiful Watch!
November 16, 2023

Overall a great experience. I will continue to buy my watches from Ashford. This is my second Glycine in under 2 months.

Date of experience: November 16, 2023
California
1 review
0 helpful votes
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Great experience
November 15, 2023

I purchased a Prada Sunglasses from Ashford. The item is real. Fast shipping and good price. Half of the store prices.
Will purchase again in the future.

Date of experience: November 15, 2023
Florida
1 review
0 helpful votes
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Doesnt property
November 22, 2023

None none none

None none none

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Date of experience: November 15, 2023
Ashford W. — Ashford Rep
over a year old

Thank you for your review. We appreciate all feedback. Please reach out to Customer Service on any issues that you may have.

Guam
1 review
0 helpful votes
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Good
November 14, 2023

Convenient and comfortable, good price I will continue shopping here thank you

Date of experience: November 14, 2023
Singapore
1 review
0 helpful votes
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Shipping Charges
November 14, 2023
Updated review

Shipping charges can be better managed.
Your appointed forwarder with add on charges make your product/services more costly vs other supplier.
Ashford should not just wash your hand because the extra money is paid for by your customer.
Customer look at overall cost and not just product cost.

Date of experience: November 14, 2023

Straight forward no hassle
August 3, 2023
Previous review

So far so good but the search function in your website can be better which we can narrow our search

Date of experience: August 3, 2023
New Hampshire
1 review
0 helpful votes
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Great store
November 13, 2023

Great selection of watches, a lot of different brands

Date of experience: November 13, 2023
California
1 review
0 helpful votes
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Great price, in stock, arrived on time
November 11, 2023

No issues with Ashford. Thank you for selling what I can't find anywhere else

Date of experience: November 11, 2023
Illinois
1 review
0 helpful votes
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The best site for watches
November 10, 2023

Very good offers and variety I recommend it % to anyone who wants to love watches at the best prices

Date of experience: November 9, 2023
Texas
1 review
0 helpful votes
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Great service
November 9, 2023
Updated review

The watch was packaged well for transit and and the pricing was great. The watch is even better in person.

Date of experience: November 8, 2023

Great selection and good oricing
September 24, 2023
Previous review

Great selection and good oricing.

Date of experience: September 23, 2023

Good selection
September 21, 2023
Previous review

Good selection. I'll be back in the future.

Date of experience: September 20, 2023
Rhode Island
2 reviews
0 helpful votes
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Great service and products, and yes they are real!
November 9, 2023
Updated review

Great service and products, and yes they are real!

Date of experience: November 8, 2023

Great Company and Products!
November 24, 2022
Previous review

Great Company and Products!

Date of experience: November 23, 2022
GB
1 review
0 helpful votes
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Order was processed and dispatched quickly. Great price too,

Date of experience: November 8, 2023