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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,959 reviews

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Texas
1 review
0 helpful votes
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Terrific sunglasses
April 30, 2026

They look great and the lens quality is very nice.

Date of experience: April 20, 2026
Ashford W. Ashford Rep
1 week ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Australia
1 review
0 helpful votes
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Love to shop from ashford
April 30, 2026

I purchase few watches which is great and value for money.

Date of experience: April 20, 2026
Ashford W. Ashford Rep
1 week ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

1 review
0 helpful votes
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Great price!
April 29, 2026

Ordered a Luminox Sea Turtle. Great price and great service.

Date of experience: April 19, 2026
Ashford W. Ashford Rep
2 weeks ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Georgia
1 review
0 helpful votes
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Overall great experience
April 29, 2026
Updated review

Ordered two watches. There was a bit of delay in shipping, but the watches arrived in a reasonable amount of time. One of the watches had a dead battery when I received it. I contacted Ashford and they handled the situation promptly and professionally. Would definitely order from Ashford again.

Date of experience: April 19, 2026
Ashford W. Ashford Rep
2 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Easy to filter options
April 19, 2026
Previous review

Easy to filter options

Date of experience: April 9, 2026
Ohio
1 review
0 helpful votes
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Great Experience and Fast Shipping
April 28, 2026

Saw the exceptional price of a Hamilton watch I wanted at Ashford and Googled this vendor to ensure they were legitimate. Indeed they are! You may not get fresh from the factory packaging, but you'll get the same quality product as advertised.

Date of experience: April 18, 2026
Ashford W. Ashford Rep
2 weeks ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Poland
1 review
0 helpful votes
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Best place for watch shopping!
April 28, 2026

Great offers, unexpected prices, it's like hunting on watches

Date of experience: April 18, 2026
Ashford W. Ashford Rep
2 weeks ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

1 review
0 helpful votes
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Outstanding service!
April 27, 2026

Outstanding service, from initial order to delivery, absolutely faultless!

Date of experience: April 17, 2026
Ashford W. Ashford Rep
2 weeks ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Spain
1 review
0 helpful votes
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EVERYTHING PERFECT
April 27, 2026

Todo perfecto. Buenos precios y entrega rápida.

Date of experience: April 17, 2026
Ashford W. Ashford Rep
2 weeks ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

1 review
0 helpful votes
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Muy Bueno
April 27, 2026
Updated review

Facil, seguro, envio rapido, satisfecho con mis productos!

Date of experience: April 16, 2026
Ashford W. Ashford Rep
2 weeks ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Web confiable
September 1, 2025
Previous review

Tus compras seguras y variedad de productos, lentes, relojes y otros productos de mi interes recomiendo la pagina!

Date of experience: August 22, 2025
California
1 review
0 helpful votes
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Great Prices! Factory Warranty!
April 24, 2026

I have now purchased two watches from Ashfords. One Hamilton and one Glycine with a Mido or Tissot in the future. These watches when purchased here include the factory warranty. I do not foresee any issues with these Swiss watches but it's nice piece of mind.

Date of experience: April 14, 2026
Ashford W. Ashford Rep
2 weeks ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

1 review
0 helpful votes
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Excellent store!
April 23, 2026
Updated review

Great price, smooth checkout, I'll be shopping here again!

Date of experience: April 13, 2026
Ashford W. Ashford Rep
2 weeks ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Everything went smooth and easy
April 12, 2026
Previous review

Everything went smooth and easy. I will shop with Ashford.com again!

Date of experience: April 2, 2026
1 review
0 helpful votes
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Friendly, quick!
April 21, 2026

Asked for a discount on a watch just off discount. They generously gave me the prior price. I came back!

Date of experience: April 11, 2026
Ashford W. Ashford Rep
3 weeks ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

1 review
0 helpful votes
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Great online store.
April 21, 2026
Updated review

The website is very easy-to-use, easy to place an order and very clear to read about the product. The watch came in perfect conditions, you can tell it is a brand new not a refurbished watch. I'm very happy buying this watch.

Date of experience: April 11, 2026
Ashford W. Ashford Rep
3 weeks ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Poor
September 4, 2025
Previous review

I order a Movado watch and you advertised as brand new in the box, well it wasn't. The one you sent was scratched all over the bracelet, you replaced it with another Movado with almost no scratches but it wasn't new as you advertised on your website. I did promise myself not to buy from you again but I do like the sunglasses I'm purchasing today.

Date of experience: August 25, 2025
1 review
0 helpful votes
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Value for money
April 20, 2026
Updated review

Easy to order products, delivery fast and efficient also value for money.

Date of experience: April 10, 2026
Ashford W. Ashford Rep
3 weeks ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Efficient
March 25, 2026
Previous review

My items arrived on time and no problem with the products all authentic.

Date of experience: March 15, 2026
1 review
0 helpful votes
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I have made multiple previous purchases from Ashford and have never been disappointed with the quality of the products or of the customer service.

Date of experience: April 9, 2026
Ashford W. Ashford Rep
3 weeks ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Three Thumbs Up!
February 6, 2026
Previous review

I love purchasing from Ashford. Ashford always offers the very best in brands, at amazing values. This makes the 5th timepiece I have purchased from them and the process, from selection to delivery, has been easy and seamless every time. It goes without saying, I will be back. In fact, there are two items presently in my cart that I will be returning for.

Date of experience: January 27, 2026
GB
1 review
0 helpful votes
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Please respond to emails
April 19, 2026

It's a beautiful watch. It really is. But I didn't like the way it felt on my wrist. I requested a return authorization via email ( that's the only route given to request an RMA) but I haven't received a response in a few days. This takes some stars away from customer service. Read your email.

Date of experience: April 9, 2026
1 review
0 helpful votes
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Achat Glycine Airman GMT 36
April 19, 2026

J'ai demandé à Claude de me trouver la meilleure offre pour une Glycine Airman GMT 36mm, le site Ashford était la meilleure option. Livraison rapide de NY, suivi livraison parfait et prix top, je recommande sans hésiter.

Date of experience: April 9, 2026
Ashford W. Ashford Rep
3 weeks ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

1 review
0 helpful votes
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Bue servicio
April 19, 2026
Updated review

Me encantan señal voy a comprar los productos son geniales

Date of experience: April 9, 2026
Ashford W. Ashford Rep
3 weeks ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Pues me gustaría probar que tal son los relojes que...
April 10, 2026
Previous review

Pues me gustaría probar que tal son los relojes que garantía ofrecen como vienen empacados quiero emprender con ustedes

Date of experience: March 30, 2026
1 review
0 helpful votes
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Great Experience
April 19, 2026

It is always a good thing when you find the exact item you tried on in the store for a great price online. Was resigned to the fact that I was going to wait until a birthday or holiday to make the purchase, but then they had to go and put them on sale... so ordered Monday and had them by Thursday

Date of experience: April 9, 2026
Ashford W. Ashford Rep
3 weeks ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

1 review
0 helpful votes
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Versace Frame, International Shipping
April 19, 2026
Updated review

The order was ready at th collection point within some 5 days, packed perfectly. Great experience, will surely make more purchases in the future.

Date of experience: April 9, 2026
Ashford W. Ashford Rep
3 weeks ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


All good, very smooth
April 9, 2026
Previous review

All good, very smooth

Date of experience: March 29, 2026